Why High Achievers Suddenly Hit Rock Bottom

I got to a point where I would break out in hives almost when the embudsman would walk into the building when you had these latigious families who had the embudsman on speed dial. Those people the customers from hell that you'd never make happy regardless of the circumstances. So when I was at the tail end of my time as an administrator, I needed to increase my revenue, my salary, and I felt like I hit my cap. I think everybody in the industry as an administrator gets to a point where they hit their cap and they either have to recreate themselves to make themselves more valuable or they leave. Those are the people that become owners. I said to myself, if I'm an administrator now and I get heart palpitations like uh on the end of a holiday when you know I'm worried that my phone is blowing up or you know at night during a snow season where I'm worried they're going to call me saying you know the parking lot isn't plowed or somebody fell. I said, "As an owner, you just compound that by 10. And how can I do it?"