ValuClean – Cleaning You Can Trust

Have a rally in Monsey by Value Clean Cleaners. This is not a cleaner, this is a factory. Let's go inside this massive cleaners factory and let's meet the one and only Ben. How you doing? Welcome to Value Clean. Value Clean. This is Like I said, this is a factory here. This is massive. So, let me hear a little the story. I have lots of friends in Monsey and they all tell me, Chaim, Value Clean is the number one place the number one trusted place when it comes to cleaning garments. How did you earn that name of being the number one trusted cleaners in Monsey? So, I think it's best that we start off. Let me take you outside. Let me show you how we get started from the customer's door and then I'll walk you through the process. >> going to take me through the process now? >> Take you through the process from the customer's door and we'll make it all the way back to their door. >> So, let's go, Chaim. Let's go for a pick up. So, here we go, Chaim. Look, this is a customer of ours that agreed to have us visit him today and put the bag out. It's laundry. >> So, this is how the customer can literally put it in any bag at the door. >> Okay. Here we go. So, your van is pulling up right now. So, wow. I like I like it. So, he pulls up and the whole house gets excited when they come. I hear someone Yeah, sometimes you hear them running through the door. >> Laundry's coming. Or the laundry's going. Let's see how this works. Let's see how this works. Here he comes. >> we how do we take this back to the shop and we know who it belongs to? That's one of the coolest parts of our process. So, you see the driver has a special Value Clean bag. The bag has a little barcode on top of it. Um he knows which stop he's at. He's going to take this back, put it inside the bag, close it up tight so nothing comes out of it. Then he's going to take the phone with the app, scan that barcode and now we know >> see that? Can I see that? Now we know that this bag belongs to this customer. And now you know that it was picked up. And it was And then we also record a pick up and actually we send a text to the customer right now >> That it was picked up. that we just visited you and we picked up the bag from you. >> That's crazy. So, every house has a designated barcode bag that's designated to this address. >> The The bag becomes designated when we visit the customer. Once it comes into our process, we scan it and then we know everything in that bag belongs to that customer. >> And that barcode goes along from the beginning till the end. Until we've opened that bag, yeah. >> Until you open that bag. And along the process doesn't We'll show that when we get there. Wait, you got to see what happens when we get there. Okay, so he just came back from the pick up that we just saw. Thank you. Now, let me show you what happens. Let's go through the process, guys. Now Now the magic happens. The magic happens, guys. I'll show you how we how we track everything that we just picked up So, now I'm going to show you how we put this into the system. And these are all bags that came in before? >> all bags that came in already with our drivers some earlier today. And um here's your bag. Um he's going to open it up and then whatever comes out of the bag, we have it on Oh Oh my What do you mean? Everything has a camera on top? So, every basket or every station that comes in, we have a camera on top. This is just the the device. It scans the barcode. That's the barcode of the bag. Oh, it pulls up It pulls up the account. The account comes up. And What do you mean? The The customer comes up on the screen now? Yes. And now we look at the individual garments and that they also have barcodes separate barcodes of the bag. The bag has one and then He's putting one So, he's putting on a barcode right there. Um No way. They press a barcode onto the garment. >> putting a barcode We usually put it in a place where the customer doesn't see it. It doesn't affect anything. Um we inspect everything that's inside the bag, smells the pockets. We want to make sure that everything that we get goes back to the customer. Wow. Um if we find something in a pocket or stuff like that, we have a special lost and found system that we send orders by. And you see that's the individual garment and that once that goes onto that garment, that stays there permanently. And then we record the customer's information, the brand, the size and the color of the garment. >> So, all the information goes into that barcode. >> it has that barcode, it's a unique ID to each garment. That's so cool. >> And if as it goes into the process, we can we can track it. And if the garment needs special attention or needs um a review, it needs a sign off or needs alterations, anything special that is not through your regular cleaning process, it actually gets a special scan to that step. >> That's crazy. Like tailoring Tailoring goes to and which tailor where it goes. Everything's in that barcode. And it does two things. First of all, we know every step how many pieces are there and we can make sure that they continuously get addressed and taken care of. And also it also ensures that an order on garment that needs attention like that doesn't go back to the customer until someone signs off on it. That's crazy. So, you can see here I'll show you we have different hooks, different color bags. Everything that comes in gets sorted out in a way where through the process we know where it's at. >> different colors >> Different colors are for our starch levels for the So, you go ahead, coach your press only light sharpness. So, we do sharpness as well and we track that as well. So, everything which happens actually is that's a good example. Um we scan when it comes in, we scan it to a step sharpness which means that it needs to be checked for sharpness. And the only way it can go back to the customer is if our boy that comes into our store checks it, he signs off on it and he actually has to scan it sharpness complete. And everything's in that barcode. >> The only way um someone can go and assemble the order which means complete the order and bag it up for the customer is if it's signed off. And every step like that needs a sign off. So, it's also designed for my role and now our operations team, our customer service team is that when a customer is inquiring about an order, the status, what's going on, they know exactly what step it is, which department to reach out to, which which person is in charge of making sure that that keeps moving on so we can give it back to the customer. >> That's amazing. There's no such thing as something getting misplaced. There's There's If If it's stuck somewhere, then it's tracked. >> We know exactly at what point it made it there. How is it easy for you to track? So, as we start here, everything that happens that has a timestamp for us also has a camera. So, right now this is the marking department. So, when that bag is opened, we know exactly the time that it came in. Obviously You can check the cameras. We can check the cameras what came out of the bag, how things move around, where the fall on the floor something goes missing. And on top of every single cashier and not cashier, what do you All your work stations have a camera which watches exactly what comes out of the bag. Yes. That is so super cool. >> Very cool. Colors over here. Every color means a different type of garment, different type of cleaning. It gets all sorted out and goes back that way. >> Crazy. Ben, so everything in this place has a barcode. Every garment that comes in from a customer is barcoded. >> these These are all kittels. Everyone's kittel in one bag because we're going to clean that together. All the table cloths, the tallis and but how do we know how do we know who it belongs to? Because at any point in time, um we can grab one of these um barcodes. We hide it in the corner so I actually It's taking me a second to find it because we don't want it right here. And actually a fun story about the tallis and is that now the customers know that we track these garments that we know who it belongs to. If you go to a kiddush which has happened to us multiple times, someone calls in and says, "Hey, I found a tallis and it has your barcode. Can you tell me who it belongs to?" The first time it happened it was so funny but it has happened quite often since. And we've helped people Actually a good idea. >> We've helped return tallis, um coats. I called the customer once saying, "Hey, you lost a coat." She didn't know what I was talking about. She didn't remember. And I'm like, "This customer This person called in and they said they found a coat from you." They sent you the garment back. They brought it to us. I I I called that customer saying, "Hey, someone has something that belongs to you." They called and then she called back saying, "Thank you so much because I actually didn't know where I left that coat >> now I have my coat." So, we don't just track it here but we track it for you even when So, from here it goes to the cleaners to the actual to the actual place where we clean. We have facilities that we clean this at. And then once it's completed, then they can scan the same barcode and then that puts that order together and then it goes back to delivery which I'll show you how once it reaches delivery when everything is ready, we scan that again on the way out and pulls back to Ben, before we go further in the process now that we see how seamless and professional and efficient your company works, who uses you and how does your service work? So, we service a very large um customer base that covers many many different areas and many different customer uses. One very um seamless part of our business and we're very convenient in service that we offer is a weekly service for customers which we visit that area and those customers twice a week. And let's say in the Burn area on Monday and Thursday, we'll pick up on Monday, we bring it back on Thursday and on Thursday they can also put out a bag and we'll pick it up on Monday. They don't need to text, they don't need to call. It's automatically scheduled. If they want us to skip them, they can say skip us. If they need a If they need a special request, they can text and those are customers that we take care of. That means that if a mother mother's overwhelmed If a mother's overwhelmed or someone works or someone has a lot of dry cleanable items that they wear, um a lot of people wear, you know, dresses and skirts and blouses or suits and shirts that they use on a daily basis, sweaters, those are all dry cleanable garments. They want it to be nice, they want it to look good when they go outside. So, they send it to Value Clean to take care of it. And it's such a seamless process. Customers have said like sometimes they don't even know when or what. They just know they put the bag out and they get it back. >> That's crazy. And that's how it's designed to be. We have a team that I showed you inside that handles everything and any specialty requests, any garments from the way they can text the customer care team, the way it gets passed down to our marketing team, to our production team, to our delivery team. Everything connects. Everything is in the system. So, basically you have a full team over here. It's really cool. We have a full team over here that marks in the orders. We have a full team on the phones and text messages that takes care of that. Now over Pesach that team is double to handle all the requests. And really their job is to basically represent the customer to the rest of the company. What's your second type of customer you have? So, then we also have a service that we call on demand customers. On demand customers that don't necessarily require cleaning every week. They can just text or call us and say, "Hey, we have some garments that we want to have cleaned. Can you come pick it up?" And to those customers we have we we go only when they request us to pick up and we deliver it as soon as it's ready. So, it's not on a schedule but they they demand when we go there. And now over Pesach because we have a lot of customers that don't usually clean during the year, only look over Pesach everybody wants to make sure they're Pesach ready. That part of our business really scales and grows a lot. The demand there goes up. Significantly, it's really why we've designed all these systems um because during the year it works, you know, for the customers that we have with the systems, um the processes, the team that we've set up. Everything that we work for it really shines on Pesach because we literally go double, triple and quadruple >> Wow. So, you have a thousand thousand of customers. >> You have thousands of customers, thousands of stops today. Without stuff getting messed up. Without customers standing outside waiting to get their Pesach stuff this year. >> say not without with the with the expectation that you're going to get the same service that you get all year round. The system and the process is designed so strong and we've been going at this year after year and every year that we do this we learn a little bit more. We find another little area that we need to tighten up and the team internally here. I mean, you can see right now it's We're in the Pesach season. It's quiet, it's calm, everything is working. >> Right. Wow, this is a regular day. Unbelievable. Unbelievable. So, I wanted you to take me through further and see more of your production. From here it goes to the cleaning place and then from here Anyways, and then it comes to our staging place where all the ready orders will go back to the customer. Right. Let's go. Let's see. So, Ben, one you saw them going away from over here before we go to the next step is that nothing gets misplaced and if somebody has something that says, "Hey, I didn't get it back." You have a way to track it. Yeah, so this started for me when customers would say, "I gave you let's say five shirts and I only got back four shirts." So, back when the systems didn't exist, it was very hard to answer a question. So, from us here we want to make sure that a question like that can be answered very quickly, very easily. So, right now we do track that. We know exactly if something For example, this is a coat that is for after Pesach. The customer doesn't need it and we need special time. So, instead of rushing on it, we keep it aside. We know that that's prepared for after Pesach. If the customer calls in, anybody in the system will see right away it's prepared there. This is an alteration. Um I know exactly where it's at. This needs alteration. It needs some snaps on it. It's prepared for alteration department. Everything that comes in, not only the quantity is counted, but also where it goes, who's in charge for it. Wow. Wow. So, this is where the ready orders go back to the customer. So, this is more like a a store, a shirt store, or a suit store, or a gown store within a cleaners. How many How many pieces of garments do you have in this place now? Um, several thousand pieces. Several thousand pieces. And this is just um everything that came in since Sunday. So, there's a lot more. >> just from Sunday? This is a lot more coming in today. And today is Tuesday. Today is Tuesday, yeah. Wow. And we already sent out a lot of deliveries today. This is insane. Look at this cabinet. Wow. So, like you explained me before, everything is with such a system, nothing gets lost, misplaced. >> Misplaced. We don't say the word lost because everything is tracked as we saw it. So, the word is misplaced. If we do have to track something, it's very easy to find it as we saw in the process. Um, and this is where it ends. We already sent out a lot of deliveries this morning. So, you're saying this is several thousand in two days? >> This is what we have going on at the moment here. And this is this at the beginning of the week. This is the beginning of the week. So, can you imagine Thursday, Friday? Thursday, Friday, but by Friday morning it's empty. Everything goes out in the morning. Wow. Have a good week. Everything has a name, trackable. >> show you how we make a delivery ready. Let me see. Carlos, so when the orders are ready to go out, the driver has a manifest that tells him which stops he's taking, and where he's going, and then they get sorted out for him and prepared. And then before they go out, we actually scan every invoice on truck, so we know when it leaves the facility. >> going out for delivery now? He's going to scan it on truck, and then the driver's going to take it and send it for the Take it for delivery. That is super, super, super cool. Let me see how it works. He's going to scan every invoice that goes out. We know that it's on truck now. And then everyone in our team, customer service team, knows when it was scanned on truck. So, you're right now it goes into your whole team's server. Yeah, if a customer If this customer calls in right now, "Where's my order? I need it." We can tell them it was scanned on truck at this time, and driver will be there at a certain time. >> Wow. So, once it's scanned, you see we we actually assign it to the driver, so he knows what he's taking. This is Nelson. This is his rack. He's going to take it into the van, and then we'll see him at the stop where he delivers everything. You see the next part of how it goes back. >> cool. And I like they have big high vans, so you don't have to the whole rack goes into the van. How does it work? Well, we load the van, but we have the high tops of these vans because we deal with a lot of long garments that can fit gowns. >> poles inside? And we have You see the rails are designed special for this, and there's enough space at the bottom where we hang it up. So, it hangs to keep it safe. >> Super cool. And he has a GPS now with exactly Now, he knows exactly where to go. >> All right, let's go follow him. Let's go follow him. All right, delivery. >> the delivery. This is amazing. This is amazing. Now, everything is clean. It's ready to go. We just picked it up from the depot for us. Have a good week. Have a good week. Look at that. Same idea that we've done until now. When he leaves it at the door, he'll scan every invoice to show that he was here right now. So, he actually does it also just like the delivery deliveries here. He's scanned every single hook right here. Some customers have a hook, so >> Oh, really? I have hooks cuz it's so cool. We scan every invoice at the door, so we know that it was delivered. Scan the invoice. Let's see how he does it. And So, he's scanned every invoice that was Every piece was given back. Super cool. Super cool. Super, super cool. So, now the customer gets the last notification that shows that we visited you, and how many pieces we delivered at the door. >> so cool. Wow. This is amazing. Mind-blowing. How You know, 2026. This is why you choose Value Cleaners. We offer free delivery. We know exactly where your garments are at. Unreal. Have a good You blew me You blew me, Ben. Wow. >> Thank you. Thanks for coming out. Thanks for coming out. This is a pleasure dealing with you. The phone number again, if somebody wants to text >> way to reach us is 845-232-2306. Text is as simple as it gets. If you want to schedule a pickup, you text the word pickup. It's a prompt that will um follow, and you can schedule your pickup at the next available time we we are at at your area. And if you have any questions and any requests, you can also text in. Our dedicated team always answers that during business hours as soon as possible. >> Wow. Phone number 845-232-2306. Have it, and it's not just Monsey. It's all over. We do all of all of Monsey, which is all of Rockland at this point. We go all the way up to Tompkins Cove now. And we do also um all of Monroe and everything around it. And new for this year, Lakewood. We do um the Jersey, Teaneck and Englewood. And now for Passaic, we're actually also in Lakewood this year. It's crazy. Have it. Very exciting. He's going all the way out to Lakewood, and it's worth it. Have it. It is worth it. Get yourself cleaned, and make sure you have you not at the Passaic a minute before Shacharis, which happened to me in the past. Yeah. They came literally a half hour to Shacharis before Pesach. They said, "We'll be by you." Value Cleaners goal is to have it there as soon as possible. We pick it up, we clean it, and we bring it back to you. All right. Have a good Pesach. >> [music]