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Nobody Tells You How To Handle The ER | Refuah
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What to do when you end up in the ER far from home. Refuah's hospital liaison and Hatzalah coordinator walk you through navigating the emergency room, getting the right care fast, and what a hospital liaison actually does for you. Part 2 of 3 from the Refuah Summer SMART Teleconference 2026. Refuah Health Center, Catskills. Hospital liaison services at Harris Hospital and beyond. Tags: refuah, refuah health center, ER, emergency room, hospital liaison, harris hospital, hatzalah, hospital navigation, patient advocate, catskills, summer health, what to do in an emergency
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Auto-generated transcript. Not time-synced to the video.
panel.
Emergency
pioneer.
Communications director
Patient services and as mentioned
in
the
in the health and care.
The question for the most basin
Um when I mention
flatten the cat schools.
So
professionals
direct.
So
professionals
experience
So remember
the patient
was patient history and
patients
calls
and says Okay to go into a local
hospital emergency room X-rays, blood
work and
some scans CAT scan and
the doctor
and patients treated locally locally
hospital
in the country and patients. This is
regionally
middle town. Garnet
Harris Middletown
Garnet Garnett
Middletown
Harris Hospital.
So
a patient that's a serious patient that
requires a specialty hospital
extensive history
or even
But
as the patient is safe
medically
stabilizing
scenario.
stabilization
and blood work
community in the communications
health services
gave
emergency
health overall. Yeah.
Check the results.
Fore
hospital.
available. Check hospital.
Let me call Let me call you then. Let me
check. Let me check what's going on.
yet to bring me
hospital.
transfers. Push it in perspective.
forunication
mention
it's a medicine in medical issues
medical terminology
for
patient
with the nurse
in the for
It's a following
experience in my
is
medical
for the patient.
English is the unknown. The patient
Get
stabiliz.
So
for
guided messaging.
So
transis
the patient is of the minute
certain specialies
even
specialy.
So
in upstate
voties.
So any patient that needs a specialty,
most patients that will need specialty
specialy a patient without hospital
um a hospital without cardiology
hospitals
and stance.
A pat open heart surgery to do
neurology. Patients have no neurological
problem.
was hot um neurological care. The most
important most example common example
for them is patients without a stroke
stroke. So the strokes blood clot in
specialies.
So
a patient was from emergency surgery
in Harris. So any type of specialty
specialty
capabilities
adult trauma. So a patient accident
trauma there's level one, level two,
level three. Level one is the most
serious and level two is iname. This is
serious enough. Level three is
a consultation with a trauma doctor. So
patient terms patient was felin
major trauma
level one level two trauma in middle
town is a level two adult trauma.
Pediatrics for kindered home is their
specialties
pediatric trauma center. The name is
Westchester.
So
emergencies with
Middletown if Middletown can handle it.
Westchester
this is the pre-arrangement Westchester.
This is the close closest regional
specialty hospital without full trauma
services. This is our comprehensive
stroke center the highest level of
stroke. This is our cardiac centers. I
hope open heart surgeries.
open heart surgery. So patient
comfortable.
This is the process.
consideration.
See
all there is feeling. Fore
specific situation.
Pat
situation
affiliated
Westchester
connection
helicopters.
for
the patient.
So you
is a situation
opinion.
Fore
services.
Fore
is
professional.
is the patient field.
So um
The doctor was
the patient is yet
in
ask.
Um
so it becomes a a decision-m process.
The transfus
perspective
arrangements.
Um
considerations
the is the patient's
medical need and how serious is the
transfer meaning to say how serious is
the patient
do transfers emergency
It's a transfer
and especially
arrangement
is of an experienced vice.
accepting.
Is the patient ready to go?
Patient arrangements
and the patient is
literally
the patient. It's a guy
for
a patient
but
the patient
field
patient.
patient
referrals involved
in
Westchester.
Yes.
So mention
is
and this is governed by federal law
was the hospital
federal law specifically was dictates
vigaya transfers
federal
transfer
with the patient
and is willing to accept that patient
and has a bed for that patient.
So the
doctor
everything is arranged. So when patia
an accepting doctor in
surgery
is accepting the patient
ICU
the patient is Not
a minute. Then a patient may be
transferred. Transfers
transfer of medical necessity.
Appendix
Hospital that has pediatric surgery.
A transfer of medical necessity.
Correct.
by any
service
that needs surgery. I can't provide the
surgery. They're not going to play
around.
So if it's a real serious emergency
accepting the patient so necessity
so the point is
phone calls
to Westchester.
Westchester
basically all specialies
pat
in a certain forester
specialy
arrangement.
for a few reasons.
Accepting doctor
vacinations
arrangement
in Zyro.
Is the patient yet taken care of?
frustration.
Forement.
Emergencies.
So as mentioned
yet
as a doctor.
Transfer
to Westchester.
So
trans
connection.
Okay.
Okay. Okay.
and
yeah
procedures.
Fore
within the
Westchester
Okay.
Cat
scans. They push
me.
Fore.
The fact is
in the
Fore
construction
all year round in the
July August.
forsburg.
So
in upstate
so
the patient
um
for the next call.
The process
foreign
coordinator.
So
that's
um
calls
Bloomingber
vision
South Falls
Woodburn Woodri Mountain Dales
Made Vis Fore liberty.
in the volume.
So,
Fore
patient.
for
mentions on this
transfer is arranged in
pre-arrange
respecting the patient to arrangements
and we play those kind of games once or
twice, they're never going to trust us
anymore. So,
point. Correct.
Definitely.
Oh my. Oh man.
link. There's definitely