Transcript
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I'm sitting in Brooklyn. I'm sitting at
a board meeting.
And I said, "Listen, I'd like to open up
a new Hatzolah organization." So,
they're like, "Where?" And I put on my
PowerPoint and I show them. And I said,
"I'll get to it in a minute." They go,
"But where?" Everywhere that there are
Jews, there's Hatzolah.
So, I said, "In the sky."
And they were so
I'm going to use the word stunned
at my idea that they just said, "Sure,
go for it."
None of your business, Oshi. None of
your business, Michael. It's the None of
Your Business Podcast hosted by Michael
and Oshi.
See, like right there, you hear that in
the background? That's it, baby.
Right.
I wish I could I wish I could introduce
us, but we have a fighter jet behind us.
Wow. Wow. Sounds like Mach 1. Jeez.
But, um
Oshi,
we are at a hangar, Michael. Planes are
landing. The day after this boy was
found sleeping under a tree lost from
his parents for overnight for 12 hours,
we are sitting here at the helm
at the base of the location that took
that
challenge
under their belt and immediately
deployed. And it's unbelievable to be
here in that aura, in that atmosphere,
and just to feel the energy of
all the all the you First of all, I feel
that there's a lot of experience going
on here. If you look around, you have
the maintenance of the supply products,
you have helicopters halfway taken down,
the van, the secret bus that we're not
allowed to even see because it hasn't
been deployed yet, the planes behind us.
Just like I'm overwhelmed with gratitude
and thank you, Hashem, for giving us the
opportunity to be here at Hatzolah Air.
This is a unbelievable moment for me.
It's surreal. It really is, especially
right after this whole uh really
traumatic event that took place.
And we now get to actually experience
like what type of work they do.
And what kind of missions they go on.
And they do it for people that don't
they don't know them whatsoever other
than the fact that they're a fellow Jew.
And as soon as they hear their help is
needed, they immediately get the cavalry
going. And they're out. No matter what
they're doing, they drop it all. And
then they go out there, but it's not
just anybody that's coming. It's like
you said, people that are trained,
people that are their whole lives
they're spending time every single day
just focused on, "How could we get
better at our craft?" So, we can help
more people in times of need.
I'm going to share a story, by the way,
when we start the podcast of a very
embarrassing incident that happened to
me
relative to Hatzolah when I first
learned about Hatzolah, and I'm excited
to share it. You know, like we talk
about being vulnerable and growing from
uh Yeah, I think everybody has one
embarrassing story with Hatzolah. When
they unnecessarily called Hatzolah just
because they were being extra cautious.
I have a rash on my arm.
Exactly. Yeah.
Oshi, um
how many times in your life have you
called Hatzolah?
Probably around five times, I think.
Yeah. Do you remember the time that was
the most important for you?
I remember the most the last time I
called Hatzolah. Yeah, what was it? I
was uh just had a baby, my eldest.
It's like 7 years ago. He's 7 years old.
And my wife and I brought him home from
the hospital. It was a Thursday.
And we had our first Shabbos together.
And we were there just the two of us
with our little bundle of joy sitting
next to us. And we had to give him
Tylenol.
So, we had a syringe. You know, we're
very careful. We put it Sure. And at one
point, he started like gagging. He
started choking.
And we freaked out. We panicked. We
panicked. I was like, "What do I do?
What do I do?" I
I immediately ran to the bedroom. I
grabbed my phone and I called Hatzolah.
I called Hatzolah. Here's the Here's the
crazy part. In about 2 minutes,
literally 2 minutes. I'm not
underselling this. In 2 minutes, there
was two or three cars. People came
running.
A couple of the people I knew, they were
from my neighborhood. I guess that's how
they got there so quickly.
And they came in the house and they took
the baby from me and like they started
patting him on the back and like, "It's
It's fine. Everything is good."
And I felt like like I felt bad. Like,
did I, you know, overreact? Did I call
them for no reason?
And they were so nice. You know what
they told me? They said, "Look,
you're a first-time parent.
This is very normal. We get this all the
time.
And we want to encourage you that
anytime you feel even questionable
whether you should call or you shouldn't
call, call.
Call. Call. Don't feel bad. This is what
we do. We're just as happy to come out
for a call like this than whether it's a
serious call and we were truly needed.
This is like the type of people that
work at Hatzolah. These are the type of
people that volunteer. Don't work.
Volunteer at Hatzolah. I want you to
know, growing up in Brooklyn,
Sure, more planes. Come on.
Craig.
I was flying out? Oshi, in Brooklyn, by
the way, they wouldn't encourage you to
call because growing up near uh
Sheepshead Bay, where people would call
just to have like a taxi to go to the
hospital for a hospital visit. It's a
very well-known challenge they have in
the five boroughs.
Okay, but that's not right. See, that's
No, it's not. Yeah, that's people taking
advantage. That's
That's There's always those issues.
There's always those issues of people
taking advantage of good things.
Where did you fly from? What was the uh
We flew from New York to pick up a crew
in Florida.
We flew from Florida to Houston to pick
up the patient, and we flew from Houston
to the name of this town. Have you ever
heard of Guayaquil
No. in Ecuador?
Anyway, so we flew with two doctors on
board to Guayaquil in Ecuador. And um
and he was quite quite quite critical.
He was uh
He was in bad shape.
So,
I just remember we had to do some what's
called duty rest cuz the way it works
is
in a 14-hour
pilot day,
you have a maximum of 10 hours of flying
that you can do. So, it's typically it's
a half an hour we call duty on.
I'm sorry, an hour duty on, a half an
hour duty off. So, now your day is 12
and 1/2 hours. Of that, you can actually
do flying time log flying time a maximum
of 10 hours.
So, we the crew flew from New York to
Fort Lauderdale to pick up the medical
crew. That was about 2 and 1/2 hours.
From Fort Lauderdale to Houston to pick
up the patient. That was about 2 hours.
We're now at 4 and 1/2 hours.
And it was about 4 hours and 45 minutes
to go from Houston MD Anderson, this
famous
center for people with never really
horrific illnesses.
And um and we flew him to Ecuador, south
of the equator.
Now, it was Erev
Tisha B'Av, meaning the day before Tisha
B'Av that this happened.
I was there.
Not one of the pilots, one of the
medical crew,
together with Dr. Grushko, who is the
chief of cardiology and
electrophysiology at I think Einstein
and Jacobi, two fabulous centers. You
got this guy
who could be billing himself out of
thousands of dollars an hour.
And look what he's doing. He's flying
from New York
to Florida to Houston
to Ecuador Wow. on a Sunday instead of
being with his family, right? What day
was Was Tisha B'Av Monday night?
Yes, it
Yes, it was Monday night. So, this was a
whole Sunday he gives up.
Okay? Now, we get to Ecuador.
We arrived at 3:00 in the morning. We're
out of time.
So, we go to sleep in a local Hilton in
Ecuador.
And I have to worry about my crew,
right? They're telling us, "Don't leave
the plane without security and don't be
driving around local town." So, the son
of the patient arranges us armed guards
with a motorcycle in the front and uh
and a a vehicle that follows us. And
we're now in this Guayaquil, this
community in Ecuador. Now,
long story short,
we wait our
duty rest time. We go to sleep.
We find the only shul in town. We daven.
And um we head back to Florida. Well,
when we get to Florida, there was a line
of customs. Now, we're not We don't have
priority flying cuz we're not medevac
anymore with the patient. We're just a
regular airplane.
We come back and we land at about 6:00.
And um we end up waiting for customs CBP
officers
an hour.
So, we don't leave the airport until
7:00 something. We're thinking we're
going to eat like we're going to stuff
our face before Tisha B'Av.
We leave the airport at 7:00 something.
And
we just couldn't we we're like no
restaurants are open, no food. So,
there's this really fun guy. His name is
Rebbe Chanan Gaubert. We call him Rebbe
Chanan. He's He's also known to to to
our friends as Eric Gaubert.
We're like,
him well. You know Eric from from
Florida? We're like, Wonderful human
being.
We're like, "Eric, we just touched down
to get Eicha. We would have flown back
to New York, but we had to get Eicha."
So, we arranged this whole thing that
we'd be able to eat a meal. Hashem had
other plans.
We hadn't really had anything real to
eat in 2 days.
And now we're going to have our big meal
before Tisha B'Av. Long story short,
at this You didn't even ask a question.
I don't even know why I'm telling you
No, this is better. The podcast hasn't
even started. Absolutely stopped.
So, now you understand what this is
about. This is like I'm talking about
like how hungry I was. I'm still feeling
that like as I'm talking, my mouth is
salivating. I'm thinking, "Give me a
good pastrami sandwich or something
right now."
Did Eric come through? Well, anyway, so
we call Eric. He's like, "Should I meet
you halfway?" We're like, "No, no. We're
going to get there." Anyway, 7:00
I don't remember the times. You can look
them up, but I think it was 7:58 was the
last time we could eat. 7:56, we pull in
front of his car.
And we're like racing in. And this guy
is a rock star. He set up next to each
seat. There were four of us. Next to
each seat, he set up as much as you
could. So, I had the salmon seat. And I
think he set up like five pieces of
salmon for I I know, me and four other
people. but I had all five pieces of
salmon in 120 seconds together with some
water, together with some egg, and that
was it.
Wow. And then we went into tissue work.
And Hashem does the rest. Like normally
I'm starving. I wake up with like this
this crazy headache.
Hashem just figured it out. Those five
pieces of salmon, and I was totally good
the whole tissue work.
So that's our life. Our life is siyata
d'Shmaya in every single step of the
day. Everywhere we go, no matter what,
it's all siyata d'Shmaya. Wow, you know,
you're giving a lot of credit for siyata
d'Shmaya, which is very nice. I can
appreciate that, but you don't know him
as well as I do.
Yeah, I
You don't know him as well. But you have
to give yourself a little bit more
credit as well. I Wait. I spend a lot
more time close to him than you do,
right?
That's true. So I know him better. I
give a lot of credit cuz he deserves a
lot of credit.
But can we also take a moment to
recognize what what you're doing and
your crew, what they're doing? I mean,
this story that you just said, I mean,
I'm like a regular person. I'm a normal
guy. This is like for me foreign
language. I don't know what you just
said. Like this is probably something
you do all the time, and you're saying
like, "Yeah, it was siyata d'Shmaya."
I'm like blown away over here. I'm like,
"Wait a second. Like what's happening?
What's going on? How do you like How do
you even like come to this? Like how did
this all happen? Like this this is like
This is unbelievable.
Listen, you know, I know all the guys in
our team. I don't know them all well,
but we have today over 380 guys. I know
them all Wow. in some way, shape, or
form.
I don't know them all well. We're
ordinary guys
that are just doing extraordinary
things. But I think there is nothing
that we do at Hatzalah Air that anyone
couldn't do.
The difference is
that instead of sitting home and saying,
"You know what? I'm not interested."
That whole lo saam l'da'at re'echa
concept, right? I think we're a little
bit hyper-focused on it. So when we hear
somebody in distress,
you know, it's pretty cool. Like when
you see somebody coming into shul and
he's collecting, you know you're going
to get
You know he's getting over to you. You
need to quickly wrap up your tfillin and
sneak out the back door cuz he's got
seven other guys before you.
Or you can take the dollar out of your
tfillin bag and you can walk over to him
before he walks over to you.
We're just like that. We're just We're
just wired a little bit differently, but
I don't think we're extraordinary. I
think we're ordinary dudes
doing extraordinary things because
we feel
for that stranger that we never met
the pain that he feels or that his
mother feels. Let's talk about last
night.
You know about the search You heard
about the search of the little kid in
Arizona? I think everybody spread like
wildfire that story. I don't I don't
think it was such a crazy story. A kid
got lost, right? What's crazy
is that ordinary people say, "This could
have been my child." Now, if it was,
we would not be able to sleep.
Yet, so many people in Klal Yisrael were
able to sleep when somebody else's kid
was missing. I can't sleep
when somebody else's kid is missing.
Hundreds of other people in Hatzalah Air
cannot sleep when somebody else's kid is
missing.
And I got to tell you something.
I'm perpetually sleep deprived. I can
sleep anywhere, anytime. I probably have
been at meetings with everyone, and I
and I just fall asleep at my table.
But I could not fall asleep when I knew
this child was missing. So it wasn't
even a question
that we were going to go.
Wow. How did you get that phone call?
What happened? I actually got it 42
different times.
My phone just blew up. We got the
brother of the father. I got my brother
in Orlando. We got chaverim. We got all
different types of groups called up, and
they said, "We want to help. We are
no'sa b'ol chavero. We want We feel it,
and just like if it was around the
corner or around the world, we're going
to drop everything
to help somebody we never met for free
24 hours a day, and we're not going to
stop until it happens." Wow. What was
the first thing you did when you decided
that, all right, we're going to get
involved? This is Hatzalah Air time.
This is where we thrive. What was the
first thing you did?
You know, I'm really like publicly I'm
I'm I'm debating whether I should tell
you the story because
there was so many reasons for us to fail
that night. I mean, so many reasons for
us to fail. We got to get pilots. We got
to get preflight. We got to get fuel.
We got to get clearance. We got to get
the team on. We got to get all the
equipment on. We got to fly into an
airport we never met and we never landed
at before. I mean, every single possible
reason for failure existed.
The one thing that was an absolute go
no-go was fuel. Now, we have our own
fuel truck in Sullivan County. Guess
what?
It had only 600 gallons or 800 gallons,
a small amount, and we needed it You
know, we burn a lot of fuel in that
thing. We burn about 300 gallons an
hour. Wow. On on that Each gallon weighs
about 6 lb, so we burn burn 1,800 when
we're all the way at altitude. When
we're low down, we can burn 400 gallons
an hour.
And we got to go minimum 4 hours plus
have an hour or two of reserve. So we
need a lot of fuel on board. Couple of
thousand? No, no. More way way more than
a couple of thousand. We burned each
direction, you know, probably about 11
or 12,000 lb. Wow. Got it? Wow. So
for us, you know, that's at least 2,000
3,000 plus gallons or more. 3,000 plus
gallons each direction, right?
So
we didn't have it.
So we said, "Okay, no big deal. We have
a backup truck in Sullivan County
Airport, which is run by the county."
And
we work beautifully with them. We tried
everyone we could get, and we couldn't
get anyone. And I said, literally,
I don't think my team even knows this.
We turned around. I walked over to a
window, which I do often. I'm Me and
windows, we get along very well. And I
find a window, and I look up, and I say,
"Hashem, this is one of your little
babies lost in the forest. If you want
us to go,
make it work."
Second later, he gives me this idea. I
call the undersheriff of Sullivan
County. His name is Eric Scheibodi.
He's a wonderful wonderful
public
I I would call him public servant, but
public servant sounds almost nice. He's
just a tzaddik that his his world is is
law enforcement. He likes to help
everybody. He's a the tough guy, but
super fair and super helpful. I wake him
up at whatever it was, 2:30 at night. I
said, "Eric, I would not wake you unless
it's important." He goes, "I know. What
do you got? What do you need?"
I said, "We have this little kid that's
lost in Arizona. I don't know
I don't know his family. I don't know
anything about him. But I know that we
have a team that's ready to go. We have
a plane that's ready to go. We have
pilots that's ready to go. We have
Hatzalah Air volunteers that are ready
to go. We have chaverim, drone units
that are coming. We're doing this joint
effort with Hatzalah Air. It's our
mission. We're ready to go.
And we don't feel."
He goes, "I'm going to wake up the head
of the DPW."
Head of the DPW calls me 2 minutes
later. He says, "I'm going to wake up
this head guy, backup guy, this guy." 25
minutes later, he pulls up. We get fuel.
I said, "Hashem,
thank you so much."
All of a sudden we're about to pull out,
and our plane was pulled there, and our
wing was so close to the other wing.
Boom, he gave us another solution. We
moved one of the planes with a tug that
we had behind us.
Every step of the way, we felt that we
just had
hands lifting
Klal Yisrael's planes off the ground.
Now, I don't want to sound cliché, but
just the fact is that we would not have
been able to do it with this extra
siyata d'Shmaya. So when you say, "Don't
give me this frum business," I'm not.
I'm giving you this fact business. It's
called siyata d'Shmaya, which means when
Hashem wants you to go,
what you need to do is you need to start
the path forward in the right direction,
and you need to say, "Hashem,
I'm going to do what I got.
You give me what I need."
think what Ushy was also trying to say,
though, just to clarify I knew you
understood what I said. Is that what
What makes you extraordinary, and you
and your team, of course,
is the fact that my phone is on silent
when I go to sleep. I just forget about
everything. I just need to check out cuz
I need to recharge. I feel like, you
know, what recharges you is the act of
the siyata d'Shmaya that happens, which
is so beautiful to see that happens to
you. And just to be here today and share
in this moment in this energetic moment
with you is really really an honor. So I
just want to start us off, guys, by
saying, "Welcome back, everybody, to
another fantastic, amazing,
exciting episode of the None of Your
Business Podcast." We are joined by none
other than Ellie Roe. Ellie, there are
so many titles and accolades that I can
give you, and
I wouldn't even know where to begin, but
I could say one thing. You're not only
my friend, you're everybody's friend.
The fact is that I was at that chaverim
get-together and was witnessing while
everybody was thanking each other for
the year that they spent when they have
that get-together when Yossi Margaretten
got that call. And just watching things
happen from the background is I think
what Ushy was mentioning earlier. Thank
you again, of course, for Prime Source
for sponsoring. This one I'm going to
mention is sponsored by Hatzalah Air cuz
like I said to you earlier, Ellie,
whatever I could do at least with my
time to help this wonderful
organization, I am going to do,
including explaining to everyone why
Hatzalah is spelled so differently all
over the world. I'm going to get this
message out there. I'm going to help
you. That's my commitment here on the on
this program. There is a little bit
noise behind us from time to time
because we are on the tarmac, literally,
surrounded by these beautiful planes. Um
so again, I just want to thank you for
allowing us this opportunity. Uh it's
something that was
uh really just you say out of the blue?
Nothing's out of the blue, and I think
that's what Ellie was referring to
before with siyata d'Shmaya, Ushy. I I'm
super stoked and excited to hear a
little bit more about the rescue
mission, but more about how you are
helping together with your team of
course. Ellie, and I know you don't like
to talk about yourself, but it's
something that we just want to learn
about the extraordinary things. We
understand the ordinary. We want to We
want to peek a little you know, a little
hole. Just give us a little an idea of
what the extraordinary is here, and it's
hard to describe it in words, but I know
together we can articulate it. And Ushy,
I'm excited. Yeah, this is unbelievable.
And you know what I think about when I
hear a little snippet of what he just
told us, and I'm sure there's a lot more
coming.
First thing that comes to my mind
is
I'm so proud and privileged that I'm
part of a nation
who you have people like this that don't
even give themselves enough credit. And
they're thanking God for everything.
Without God, I wouldn't You know what?
Sure, God is there to support us, and
he's there to lift us up, but we have to
do that first step. We have to get out
there and do things and make things
happen. And the average person, the
casual person like myself, I mean, like
you said Michael, our phone's on silent
that night. I don't know what goes on in
the world. I only find that about things
I'm not putting myself in the
situations. I'm not asserting myself.
I'm thinking about my next baseball game
in my in my league that I want to make
it to the championship. Like that's
where my head's at. And then you have
people like this that live their entire
lives for other people, and they don't
even think of it as a big deal. And I'm
a part of this community.
I am a part of this nation, and I don't
think anybody else outside of this
nation understands what goes on and what
we do for one another. You know, in
business Michael, we talk all the time
to non-Jews.
And a lot of times we get into
conversations about what goes on, you
know, Jewish people, and they're very
fascinated by our lifestyles and our
culture.
And a lot of times we try to explain to
them things like Tomchei Shabbos and
like Hatzolah. And they're blown away.
Like what are you talking about? Uh we
need ambulance, we call 911. Like we
don't call 911. 911?
We call Hatzolah. Like what's Hatzolah?
And we
start describing it to them, and it's
just shocking. And these are the type of
people that we have walking amongst us,
and they're not wearing capes, but they
should be.
You couldn't have said it better. Ellie,
I have to ask you. The last time I saw
you, I'm going to remind you, I was in
your apartment, Yerushalayim. We were
No, we can't talk about that? Okay.
We're getting the nod already. This is
We're getting the none of your business
discussion.
All right. So first of all, let me make
a l'chaim to you. I'm not sure if you're
allowed to drink here.
Shabbos after all. It is Friday, so I
have to tell you something. I'm going to
say l'chaim,
but
you will never see me ever. I think this
is the most We can go back on the record
for this because
this is the absolute
Ellie will not make a l'chaim with me.
This is the absolute craziest thing
anybody's ever done walk into our hangar
in the planes You know, we didn't think
this through. I'll be honest with you.
Apparently we didn't think this through.
But But
But I'll have some some kosher vodka
although that pilot pilot-friendly
vodka.
Yeah, for sure. Cold water. Yeah. Nice.
Ellie, I I want to tell you something.
Go for it.
Uh Michael, we need to have a like a
better prep session before we show up.
Yeah, we show up. and off a pilot
and then get going on an airplane and on
a mission.
apologize. Yes. Okay. The aesthetics are
no good. So somebody send these guys the
rule book, please.
I I want to tell you Ellie about my
first experience with Hatzolah, and I'm
This is a story that I've heard from
people in Hatzolah about a person that
did this, and it was me. So I'm going to
tell you this story that happened when I
was a very young kid. I was driving in a
car with a Hatzolah member, and a
Hatzolah call came out. Now, there's no
rules, right? What do you do if you're a
passenger in a Hatzolah car, and
Hatzolah needs to go? My friend's not
going to kick me out and say I'll be
back. I'm going with him, lights and
sirens, right? My energy is just all
like, "Wow, this is exciting. Where are
we going to go?"
Guy flips a U-ey on McDonald Avenue,
heads towards Coney Island Avenue and
Avenue I on the corner. We get there, he
jumps out. Sure enough, there's a school
bus, a mini school bus that got into a
terrible accident with two other cars.
Called a multiple MVA is what I learned
that day. But there's another thing I
learned that day. MVA is motor vehicle
accident. Yes, thank you.
Thank you. All right. By the way, I
wasn't sure, so I appreciate that.
Otherwise, I wouldn't have asked. So I'm
going to I'm going to I'm going to
embarrass myself and tell you what
happened to me really quickly. So
there were 20 Hatzolah members running
around. Everyone was doing their thing,
helping patch kids up, and you know,
there was blood everywhere
unfortunately, and it looked like things
were under control, but
somebody One of the Hatzolah members So
I got out of the car, and I was just
looking around. And naturally, I guess
one of the Hatzolah members thought I
was in Hatzolah, even though I was I was
young. I think I was 18,
17 to give myself credit for what I'm
about to say about myself. So one of the
Hatzolah members comes to me with one of
these children. He's like
maybe like 11 years old, and he hands
him over to me, and he says, "Get him on
a bus." And I said, "Absolutely, no
problem." And I grab the kid. My
adrenaline is pumping, and my heart's
racing, and I'm so excited. I have a
mission from Hatzolah.
And I take this kid, and I go stand by
the B11 bus stop under the awning, and
I'm waiting there. And I'm sitting
there, and I'm looking at the kid, and I
say, "You're going to be okay. I'm going
to get you on a bus. Where do you live?
Where are you going?" And he looks up at
me, he goes, "I live on Avenue L." And
he I said, "It's okay. Let me wipe that
little blood off your face." WHAT AM
WHAT AM I HEARING HERE? And then
suddenly, Ushy Egger, who's the one who
I was with, who brought me on the call,
looks at me, he goes,
"WHAT ARE YOU DOING?"
AND I'M LIKE, "WHAT DO YOU MEAN WHAT AM
I DOING? I'M GETTING him on a bus. I was
told. I'm part of Hatzolah now. I'm
F100."
And he's like, "Give me that kid." And
he grabs that kid from me. And that That
story will live forever in Hatzolah. And
uh So Michael, are you You know, on an
airplane
has never been the same. No, no, no.
He's traumatized.
My point of the story was that as an 18
or I'm going to say I was 15 then,
embarrassed that I didn't know what a
bus was, living in Brooklyn, I did not
know what Hatzolah was. I knew if you're
choking, if you bleed, if you cut your
finger slicing challah, if you know, God
forbid someone's having a an episode or
a situation, you call 327-1750,
or you know, You know the number of
Hatzolah by heart?
Yes. Yes.
it? Yes. 425-1600. But there's two
numbers in Brooklyn.
What What are they? What are the
numbers? 327-1750.
That's one. And what's the What's the
other number? I said 425-1600.
Okay, fine. See, you're both wrong.
You should both be embarrassed.
We're both wrong. And I I actually want
to
I actually want to I actually want to
turn I'm talking about Monsey. It
doesn't matter. You live in New York.
You work in Brooklyn. You You You should
both be embarrassed. You should be
ashamed of yourself. I'm thinking about
terminating this uh this podcast
no. Please. until until you go home and
memorize it and show me you can do it.
I know the phone number of Hatzolah in
the Five Towns though, if that helps.
Okay, we're going to cut this story. No,
we're not going to cut it. So the phone
number that everybody needs to know by
heart.
It's First of all, it was 387-1750,
not 327. I know it's only one digit, but
One digit can save a life. And that
makes all the difference. When that kid
is drowned, and and you're you're
calling 327, and and the the Domino's
Pizza delivery says, "How many slices?"
It's just not going to work out well.
So it's 387. There's also another one
that's 230-1000.
Can I ask you a question? If you're
anywhere in the world and you need to
call Hatzolah, what is the first number
you should call? 230-1000.
That can dispatch everyone? It They'll
They'll get you in touch with anyone and
everything. So 230-1000. Yeah. In any in
in any area code that that the from
people live. So it's 718-212
845. I I I you have to check it out. I
think it's 845, but I'm pretty sure. But
230-1000 is a number that you should
know. You should have it in your phone
in case of emergency. You should
memorize it, and you should make your
children and your employees and and
really anybody that that Everybody
should know the number by heart. And
then you call them up, and you say,
"Listen,
I'm on vacation. I'm in, you know, uh
wherever I am. I'm in Antwerp in
Belgium, and uh we just had a bad car
accident." And they will figure out how
to get in touch with with uh you know,
Antwerp Hatzolah. Wow. And they'll make
it work.
So is there Hatzolah in every single
community? Like what's the minimum
amount of people in the community you
have to have until they say, "We got to
have Hatzolah here now." So So I'm not
I'm not here to represent, you know, the
Chevra Hatzolah network. I'm I'm proud
that I am the director of one of many
many many organizations that are
associated with or affiliated or part of
the Hatzolah global network.
To answer that question is no, they're
not in every area. Chabad, I think, is
in every area that either there is a
Jew, was a Jew, will be a Jew, or Okay,
sorry. We don't have any Jews, but we're
going to put a Chabad in anyway, right?
They're in over 100 countries, and I
don't know how many thousands and
thousands of cities.
Hatzolah doesn't work that way. Hatzolah
is
a organization that helps when there's a
large enough pool
to be able to say, "Hey, let's create
some sort of first response system."
The key here,
I think, and I and I love sharing the
story about the history of how Hatzolah
came about because that story just
replicates itself
over and over in more and more
communities.
So this week is the first time I in my
life I spent some really meaningful time
with the founder of Hatzolah.
Now, I'm going to get on public
a public podcast, and I'm going to say
something that you're probably going to
be horrified with.
And I'm going to say
I think
that the guy who started Hatzolah was an
ordinary
an ordinary dad, an ordinary husband, an
ordinary member of the community, not a
Superman, and not an extraordinary guy.
And this kind of comes to what we spoke
about before this podcast started.
His name is Hershel Weber.
He was a regular dude.
I would not say he's the most brilliant
man I ever met. His kids are probably
saying, "Oh my gosh, how you talking
about my father?"
I would not say he's the biggest
visionary I ever met.
I would say he's an average, ordinary
member of community.
And he witnessed somebody get really
sick
and die.
And he was frustrated. He was pained
that he waited an extraordinary amount
of time for what should have been an
ordinary service, 911, to show up and
give some care.
So, he went out and bought one oxygen
tank in 1966.
And he said, "If it ever happens again,
I'm going to have an oxygen tank." And
that's what happened for the next year
or two.
At a certain period,
at a certain time, he said to himself,
"What good is it if I have my one oxygen
tank?
Let me go out
and figure out a way." This ordinary guy
came up with this idea. He started
something called Chevra Hatzalah, which
is just a bunch of guys that are, you
know, rescuers, cuz the word Hatzalah is
just a simple Hebrew word to mean
rescue.
And I don't know the exact details, you
can ask him, but my understanding is he
took 30 guys
and he said, "I'm going to give you each
an oxygen tank and a first aid kit."
And he took He went around Williamsburg,
his little community, and any house that
had a mezuzah gave them a little sticker
with a number back then that was EV7,
you know, for those of us who are more
than uh over 21 years old, they used to
have all sorts of ways to remember. EV
was like evergreen, like always on,
seven 7 days a week, which is really the
numbers correspond to 387, which is the
existing number still today of Hatzalah.
And he gave them
a sticker and said, "If anybody has an
emergency, somebody gets burnt,
somebody falls out of a uh uh off a
ladder, somebody has a heart attack,
somebody has a uh uh
a delivery, anything that's going on,
call this number." And he found some
ladies to volunteer to take shifts to
answer the phone.
And then he gave these 30 volunteers a
beeper. Do you know what a beeper is, by
the
No, of course.
Yeah, what's a beeper?
I can I
What is a beeper? A beeper is that
little device on the side of your belt
That what?
that just tells you a phone number to
call back
back.
Wrong. Second time you're wrong today.
Well, that's not a beeper?
That's not a beeper.
I'm happy you said it then.
That's a pager, cuz that's what you were
thinking. So, next time I should let you
answer.
Yeah, yeah, because we're not on a roll
here. I hate to call you out on your own
podcast.
No, please do. Go for it. I called
myself out already.
No, that's sophisticated. That's a
pager, you look down and you see a
number. You know what a beeper is? A
beeper is something that you wear that
beeps. All it does is beep.
So, you walk and there's no number on
it. These are That's very sophisticated,
a pager. And even the newer ones
actually had a message, like a text
message on them. And then when we got
really cool, we had our Blackberries,
right? I remember the Blackberries. We
could talk back to that, right? Or
two-way pager. No. A beeper, all it did
is beep.
So, you wore a little box on your belt
and it beeped. And when it beeped, you
know what you did if you were one of
those 30 volunteers? You called that
same number.
That I'm going to say 2301000, which is
the new version of the 3877150, but you
call 2301000 and you go, "Hi, it's
Moishe. Hi, it's Duvy. Hi, it's
Yitzchak."
And
they would The lady would say, "Hi, this
is Hatzalah, where is your emergency?"
And you and you'd say, "No, no, I'm one
of your volunteers." And they'd be like,
"Great, on 1234,
you know, 36th Street, somebody fell out
of a window."
And you would rush. The problem was that
you would take this to shul with you on
Shabbos and you had to tape, you know, a
dime or whatever it was to make a phone
call cuz you would have to run to a
payphone.
Oh, wow. And that's how Hatzalah started
by having one guy who was an ordinary
guy said, "I can either turn off my cell
phone." I'm kidding, they didn't have
cell phones back then. I can unplug my
phone at night so I don't get bothered
or I can figure out how 30 guys in my
community
can each get
first aid equipment, can each have a
pager,
can give them all dimes or nickels,
whatever it was back then in in 1969,
and can organize some ladies to be able
to answer that phone 24 hours a day in
shifts, and then be able to dispatch
them out. That is an ordinary guy doing
something extraordinary.
We just spoke about um Hatzalah and the
origins of Hatzalah. It's my
understanding that Hatzalah Air is its
entirely separate entity, a it serves a
different function.
Tell me a little bit about Hatzalah Air
and how it came to be, number one, and
number two, what are the capabilities
that Hatzalah Air has? Like, how far can
you take things that you can help serve
the community and their needs? So,
Hatzalah Air's potential
is unlimited, right?
We're
we've been a proof of concept for the
first few years.
We started with a dream in 2018, and 18,
presented the dream to
the Chevra Hatzalah executive board and
said, "The same way you've
given permission to Hatzalah branches to
open up in South Florida and Detroit and
places all over the country and all over
the world, we'd like to present a new
place."
And I remember their reaction.
They all know me. I mean, I've been
around the block. My father started
Hatzalah in Queens in 1977. I started
the paramedics in 1991.
And
I'm sitting with this
in Brooklyn, I'm sitting at a board
meeting,
and I said, "Listen, I'd like to open up
a new Hatzalah organization." So,
they're like, "Where?" And I put on my
PowerPoint and I show them and I said,
"I'll get to it in a minute." They go,
"But where? Everywhere that there are
Jews, there's Hatzalah."
So, I said, "In the sky."
And they were so
I'm going to use the word stunned
at my idea that they just said, "Sure,
go for it."
And a year or two later they'll tell
you,
I actually think it's cute. They'll tell
you, "We knew there was no chance it was
going to happen. So, rather than argue
with Eli Rowe, we just said yes. What
are we going to sit there and and argue?
It wasn't going to happen anyway."
With extreme siyata d'Shmaya, not
regular siyata d'Shmaya,
that week,
while we were trying to fundraise to to
potentially collect enough money to buy
our first little plane to be able to
get,
one guy
who's a superstar,
I'm going to say his name now, but I'm
going to have to get permission for you
to allow to do it. Ben Philipson, do you
know who he is?
Absolutely. Yeah. You know, he gave us
our first aircraft in one phone call.
Wow. When I expected us to take at least
20 guys to try to give them 180,000 for
them to give 180,000 each and then buy a
cheap plane and who knows, and he made
Hatzalah Air real in one call. Now,
subsequent to them, there've been many,
well, not many, but there've been a fair
amount of
incredibly generous
and good and and people that are that
want to give, guys like Adam Sassounis.
Do you know the Sassounis brother, Adam
and Josh Sassounis and their family? I
know. They own a company called Dwight
Capital. Have you heard of Dwight
Capital?
Yes. I've seen you at ECAP.
Yeah. But let me tell you let me tell
you
one of your first years you were there.
talk about ECAP. I didn't even know what
ECAP was. I know what a Hatzalah cap is,
I don't know what ECAP is. Now, it
happens to be owned by this really,
really, really great guy and his
partner, Mendy Josephovic, who I love. I
love the guy.
And Michael Bauman. Just the cutest
guys, but I don't know what they do for
a living.
I know them, and they're just fun.
Well, anyway,
so,
the Sassounis family donates an airplane
to Hatzalah Air. Okay? Actually, one of
these that are out there, I'm not sure
which one, but they they give us an
airplane.
Let me tell you
how an ordinary person can do something
extraordinary.
At ECAP, where you saw me,
they paid for some beach cabana.
I don't know how much it cost. They
served there a barbecue and they served
Let's say it was $100,000.
That's used to marketing.
Adam calls me up and he says, "Listen,
I'm going to ECAP. There's a whole bunch
of potential Hatzalah Air partners in
the future. I've anyway paid for it
and there's a big sign that says Dwight
Capital. Why don't I just make it Dwight
Capital and Hatzalah Air?
And I'll brand all the products and all
the stations, the sushi station and the
barbecue, we'll just call it this is the
the Dwight and Hatzalah Air station." He
said, "It's not going to hurt my
business, it's only going to help
tzedakah." This is a visionary. This is
an ordinary guy with extraordinary
vision that's able to do extraordinary
chesed that's going to get extraordinary
s'char because he didn't just focus on
Dwight Capital and the Sassounis pocket.
He said, "How can I leverage what I have
and what Hashem gave me and multiply
that and give rewards all around the
world?" And I got to tell you something,
it's extraordinary. Last week in He has
a home in Englewood,
he makes an event after the nine days,
and he does an event every year. This
year he said the event is to benefit
Hatzalah Air. Wow.
It's just thinking thinking better,
thinking bigger, thinking broader, and I
think that's what the essence of
Hatzalah Air is. Hatzalah Air is a
collection of 380
rock stars
that are regular people doing rock star
moves.
And we are an organization that's now
part of
we're part of the Hatzalah network, but
there is a vast difference between
Hatzalah Air and all the other
Hatzalahs.
Before I tell you the vast difference,
and it's not readily apparent what it
is. I know you say, "Oh, yeah, you guys
are airplanes and they're ground
ambulances." That's not what I'm going
to talk about.
Before I say that,
I need you to understand that Hatzoloh
is not
like Chabad or like
any franchise or any connection to a
base.
Hatzoloh are
an incredible group of selfless
individuals in a particular town, a
Jewish with Jewish population,
that raise their money, responsible for
everything on their own as their own
business. It's a not-for-profit
business. It's a 501c3 business, but
it's their own organization, their own
business.
And there's no connection between Panama
Hatzoloh and Chicago Hatzoloh. There's
zero connection between Flatbush
Hatzoloh and Monsey Hatzoloh. There's no
connection between Australia Hatzoloh
and I don't know, Shaare Chesed Hatzoloh
in Israel. We all use the word Hatzoloh
in our name, the word Hatzoloh.
We all have that same passion for saving
lives, but we're all completely
separate. Does that make sense? Most
people Most people think Most people
think, "Hey,
if I've given Hatzoloh in in Miami Beach
and they come to the Catskills, that
they shouldn't give Hatzoloh in the
Catskills." No.
You can give to a Hatzoloh in Israel a
million dollars, no one else will ever
see a penny of that money. You can give
Hatzoloh in Sao Paulo $100,000
and Miami will never see that. It's
literally
each Hatzoloh organization. Did you know
there's over 20 Hatzolohs in Israel?
Wow. Over 20 Hatzolohs. There's Hatzoloh
in Rechovot, and there's Hatzoloh in
Shaare Chesed, where I'm a member of,
and there's Hatzoloh in Beit Shemesh.
It's called You know what it's called?
Hatzoloh Beit Shemesh. Wow. And there's
Hatzoloh in Bnei Brak. It's called
Hatzoloh Bnei Brak. There's no
connection between them. In New York,
you have probably what, five, 10
different Hatzolohs?
Oh, much more than that.
than that? More than that? Yeah. In
Israel In Israel, you have Ichud
Hatzoloh, right? You have uh Hatzoloh
LeLo Gvulot. You have Hatzoloh just
different Hatzolohs. In New York, you
have uh Upper East Side, Upper West
Side. You have Flatbush, you have
Borough Park, you have Queens, you have
Far Rockaway and Lawrence. You have
Canarsie, you have Staten Island. You
have so many Hatzolohs. They all share
one dispatch. I guess that's the
difference.
But again, because you wouldn't want to
have a separate phone number for
Flatbush and Queen, for Flatbush and and
Borough Park that are literally almost
sharing Ocean Parkway.
So, they share a dispatch and they share
a phone number, but even then,
Flatbush Hatzoloh has their own 501c3,
their own coordinators, their own
ambulances, their own membership, their
own radios, their own equipment, their
own training.
It's an unbelievably successful
organization, Flatbush Hatzoloh,
alongside another unbelievably
successful organization called Borough
Park Hatzoloh that share the same
central dispatch, but their own
organizations. So, first and foremost,
understand
that every Hatzoloh in the world, almost
like every university or every hospital
in the world, you know, they all share
the word university, they all share the
word hospital, they all share the word
yeshiva, but they're not connected. Zero
connection other than in mission. But
what's Ellie, before you tell us now the
Hatzoloh air, how it's different, I just
want to point out in our business, what
we do,
is we help long-term care facilities
streamline all their expenses and access
our buying power. So, one nursing home
is not just one nursing home. When you
join us, you're a part of an entity that
has thousands of nursing homes. And we
leverage our buying power to get better
pricing for the products that they're
buying.
I found out that Hatzoloh
is individual, a collection of
individuals, and they're all buying
their own supplies.
And I when I heard about this, for me
given, you know, what I do, I was like,
"This makes no sense. They're They're
actually hurting themselves. This is a
problem. Like, I got to bring this to
somebody's attention at Hatzoloh."
That's when I found out. It's I started
asking around, "You know, who should I
talk to? Who's the purchaser? Who's the
procurement director of Hatzoloh?" And I
found out there isn't. Everybody's kind
of doing their own thing. And I finally
did get in touch with someone at
Hatzoloh. I don't want to say his name.
Um and he said, you know, "Look, there
isn't one person, but I can spread the
word around to different places and
perhaps you can have them team up." He
said, "But I'm telling you right now,
it's very political. You're going to
have a very hard time doing it." And I
tried. And I started speaking to one
Hatzoloh station at a time. I probably
spoke to 10 different ones. And I tried
to get everybody kind of team up, we
have one formula for everybody. We're
all going to, you know, we're going to
lump We're going to bulk everybody's
purchasing together.
After like a couple of months, I gave
up. I realized that it was just too many
people, there was too many pots, and it
became a real challenge. Michael, I
don't know if you remember this. And I
said I And I wanted to help because it
was Hatzoloh. It wasn't just It started
It started with the guy in Florida.
That's how it started. Yeah. When we
found out, the guy in Hatzoloh came to
us to help him with his purchasing, and
that's what we found out. But I digress.
I just wanted to point that out. And you
know what? It's actually one of my
dreams. I have I have
very few dreams, but one of my dreams is
to streamline the world of Hatzoloh. It
is. And I'm not here to talk about it
today. I will tell you that by the same
token, if every yeshiva
would buy shtenders from one source,
There you go. and every hospital bought
medical equipment from one source, and
every university bought laptops from one
source, then the universities would have
a cheaper that they're buying those
laptops. The fact is,
you need to put into your head
that Panama Hatzoloh
and Monsey Hatzoloh are both called
Hatzoloh,
but they're literally as different as
two universities in different sides of
the world, that there's Their university
is a place that you go to learn. Wow.
There isn't any synergy at all from what
that all locations share? There isn't
some commonality?
It sounds to me that the one thing they
share is if they need ear support, they
call you.
Well, we're going to get to that. Well,
we're we're we're That's a great segue
into what makes us different, Right. but
I still don't want to don't want to take
away from the fact that we do have a
brotherhood. Sure. Of course. Just like,
you know, all anesthesiologists in the
world, if you're traveling and you're
you're sitting next to a guy on a ski
lift in in Utah in January, and you say
to the guy, "Hey, where you from?" And
he says, "Well, I'm from LA." And where
are you from? And he says, "I'm from
London." He says, "Oh, what do you do?"
He says, "I'm a doctor." "Oh, really?
What type of doctor?" Anesthesiologist.
And he says, "Me, too." They're just
going to be able to connect
Instantly connect. So, the largest
if you would boys club
in the frum world is Hatzoloh. Hatzoloh.
And it doesn't really matter whether
you're from Hatzoloh in Chicago, you're
from Hatzoloh in Shaare Chesed, or
you're from Hatzoloh in South Florida.
You're card-carrying member of Hatzoloh,
you can connect and you can As it should
be. As it should be. What's a little
sad, and I agree with you, is that we
don't leverage that brotherhood. And if
you look
at every IKEA store in the world,
when you travel to another country and
you need something because your kid has
an apartment there and you want to buy
something, you're going to feel a
certain sense of
relative comfort walking into IKEA
saying, "Hey, I know we've got those
back home in America."
It's familiar. It's familiar. And even
the color from the outside of the store
is familiar.
It's disappointing to me,
but I understand how it happened. It
happened because they all sprung up as
individual. It wasn't planted as a big
vineyard. It was separate stalks and
separate plantings that happened. It's
disappointing that
a Hatzoloh ambulance
in Switzerland doesn't look identical to
a Hatzoloh ambulance in the Catskills,
which doesn't look identical to a
Hatzoloh ambulance in Chicago or LA or
Australia or South Africa, because when
a Yid travels and they would see it,
I think it would give a little bit more
comfort to say, "Oh, as they're walking
towards us, I know that uniform. I know
that ambulance."
like a piece of home. It feels like a
piece of home. And
you know, that is really the beauty what
I think in branding, right? When you
look at every
any store that's out there that that has
it, they try to keep everything
identical that even the shopping
experience when you walk around, "Oh,
you know, we've got the sushi when you
walk in on the right." Imagine doing
that in any place you travel, you feel
like I I feel at home. I feel good in
this store. Amen. And
I think that it's a it's a weakness that
wasn't built by design, it was built by
default, right? That
they started in Chicago, and today it's
run by this incredible group, you know,
one of them One of the leaders in
Chicago is Simcha Frank. He's actually a
Hatzoloh air member.
And I would love to speak to him and
speak to the guys in South Florida and
to do it. The person to make that happen
is not me, is There's a pretty cool
superstar that you should uh you should
put on your show one day called Rabbi
Kalech, Yefiel Kalech. That is the
person I was speaking to. Well, you know
what? I don't want to say his name, but
now that you brought it up
I'll mention it. He's the guy that can
make it happen. He's The problem with
him is he's Everybody wants a piece of
Yefiel Kalech. He's just pulled in so
many directions that
it's working.
And he's worried about uh uh probably a
lot more important things that aren't
working right now, but I've chatted with
him about it. We're going to get it
done. Between me and Rabbi Kalech and
some others, I would love to be a part
of that mission when the time comes.
Michael and I both. By the way, this is
where we could certainly contribute is
our expertise. Is we can do a whole lot
of damage to Hatzoloh in a very positive
way. So, when that time comes, we'd love
to be a part of it. I'm I'm into I'm
always into one plus one becoming 11.
And somebody like Rabbi Kalech
that. And somebody like Rabbi Kalech can
make that happen.
It is
unfortunately, when you deal with Jews,
mm, you can put together a four
coordinators from one community, one
neighborhood, they can't even themselves
decide what color to paint to paint the
ambulance. Yep. So, but that's what
makes us great, too. That's what makes
us great. And and And so, to be able to
make it work,
to expect that all others follow what
somebody else did, no way, especially
since they have their own cooperation.
Everybody's a leader. Everybody is a
pioneer. Everybody wants to trailblaze.
That's why all these things happen. This
is where you have a lot of doers,
shakers, and movers all over the place.
And I have to tell you something, me
conquer small, right? Look Look how
somebody, again, in a small community
that has a good 911 system, they say,
"You know what? It's not good enough. We
want to know that you have somebody who
who appreciates what Shabbos is, who
appreciates what the the complexities of
tires and mishpacha is, who appreciates
the the complexities in general of
tzniut, of kashrut, of of Shabbos and
Yom Tov halacha, to come in." It's not
just We're not 911. We're not another
ambulance company. We're a nice of a
chevre organization, right? And we can
relate differently. So, even as a first
response, that bridge that gap during
the the darkest moments in someone's
life, to have a frum person who gets it
walk in and say, "I can relate to your
situation."
That's priceless. That's Hatzolah. Well,
speaking of I I I want to give a little
bit of credit to the word Hatzolah,
right? So, you're right. The fact is,
you do have the ability now to connect
them just using that one word. When you
need someone and you're anywhere around
the world, you world, you say, "I need
Hatzolah." Right? So, that We're already
a step
in the right direction because the word
Hatzolah is being used. Uh in fact, I
was just in Israel and it was a 11:30 in
the morning and we were traveling and
one of us uh was happened to look at his
phone
and uh it's 4:30 in the morning in
America and someone on a group chat
puts in the chat, there's like must be
40 people on the chat, "Is anybody up?"
No one's responding, of course, until
one of them says, "Yes, I'm up. What's
going on?"
"I need help."
Long story short, this guy was
suffering. He had no idea how to
communicate with anyone. He was home
alone and he just wrote, "I need
Hatzolah."
And that immediately got someone in the
car to call Hatzolah and someone came
over right away and saved this person's
life. And I just want to give a little
credit to the word Hatzolah. And the
fact is, Eli, I think that you're onto
something and
I'm I'm a fan of it and I'm also backing
Ushi in saying that it's not so crazy of
a wish.
Well, it's it's definitely a wish of
mine to see more of a connection, but
also the to create the economies of
scale, to to leverage the buying power
for us to be able to put it together. Um
certain people have done it. A friend of
mine uh Moishe Braver, who was a
coordinator in Williamsburg,
he took charge. He's a He's a
independent thinker and a and a
take-charge type of guy. He's also uh on
the executive board of Chevra Hatzolah
and he's also a proud Hatzolah Air
member.
He spoke with a company called Stryker
that owns LifePak. They They monitor
Very familiar. And he was able to
negotiate a buying power for LifePaks,
which is probably something that you
guys do all day, every day. Yep. For for
that and for stretchers and I don't know
how many other things he may have done
this with, but it's starting to happen
and and the ability for us to buy
ambulances cheaper when we band together
and buy insurance cheaper. I know that
Rabbi Kailish and Chevra Hatzolah's
executive board, you know, works with
other New York-based organizations for
things like uh liability insurance and
other things. So, it does happen. It has
not yet happened on a global and a
broader scale, but there are a lot of
great people in Hatzolah and uh You
know, speaking of streamlining,
let's go back to you getting the
gasoline you needed last uh two nights
ago, right? At 4:00 in the morning was
it? I believe, right? Where you're
waking everybody up and you know, you're
talking about streamlining an
organization, what about working with
other organizations? It's you know, So,
so that's that's another great segue to
to put us back on track, something that
I tend to to deviate off of all the
time,
which is why I have autopilot. It just
puts us back on track or I I I'd end up
who knows where, right? So,
Hatzolahs in general
operate within their geographic, what's
called a PAR, primary area of response.
So, Flatbush Hatzolah, the lines may be
gray. Does it go all the way to, you
know, somewhere before the Belt Parkway
on one side and Ocean Parkway on the
other side and up to maybe the Belt
Parkway back again, you know, on the
other side and down to to to who knows
where, the Jackie Robinson, right? Where
do the lines start and end? But they all
have a geographic response. Mexico City,
Mexico Hatzolah handles the Jewish
community in Mexico and Panama and and
Brazil, etc.
Hatzolah Air, as opposed to being a B2C
organization, a business to consumer,
right?
South Florida Hatzolah is the business,
whether it's a for-profit that, you
know, they are not-for-profit
business, run as a business. They
service the consumer. Somebody drowns or
somebody gets hit by a car,
they go out and they take care of them.
Hatzolah, we don't get called by the
public. The public Would you know the
number to call Hatzolah Air? No.
Great point. No. You wouldn't know. We
happen to have a number. I don't even
mind saying it now publicly. It's 321
hatsair, h a t z a i r, 321 like a
countdown, so that's why
um somebody in our organization uh you
know, picked this really cool number,
321 hatsair. I like it. So, you know,
you can reach the other organizations
can reach us 24 hours a day,
7 days a week. Our volunteer case
managers, you know, in shul hide their
phone and and will will go and and miss
a kiddush and and and take care of
whatever comes their way.
But
we get the overwhelming majority of our
business. It's not really business,
right? Cuz every hour we fly costs us
money. We don't make Your cases that
come your way.
Requests for help. The overwhelming
majority of our cases for help or
requests for help come from other
Hatzolah organizations around the world.
So, in your case, if somebody if you
heard it and you you were on a Hatzolah
chat and somebody says, "Who's up at
4:00 in the morning?" and they say,
"Help. My baby just drowned while we
were on vacation in Costa Rica."
Somebody would say,
"You know, I'm going to get to my
coordinator who has a relationship with
Hatzolah Air and we'll get a plane out.
Don't worry." Right? So, I would say
greater than 90% of the requests that
come into Hatzolah Air come from other
organizations. Hatzolah being the
overwhelming majority of that
bucket. But we also get from Refuah type
organizations, from Chabad houses, from
shuls where a rav will call us or from
other types of organizations like a
chaverim or like a
any Jewish rescue or relief organization
that is now exposed to a certain tzara
that cannot be handled locally. If it
can be handled locally,
it's not for Hatzolah Air.
You put on a bus. You put on a bus or or
an ambulance. I mean, either one, a bus
or an ambulance. You know, we we
couldn't let that opportunity slide to
to not remind you. Actually, I heard a
story recently of a guy who was handed a
patient and told to put him on a bus and
he took him to a bus stop.
I heard that same story. It's funny.
Where'd you hear it? I I wish I was here
all day.
So, that's that's that's that's
that journey, though. Let's go back
there. So, you're fueling up cuz I I
want to understand the mechanics of how
it works. When you get there, you're
working with another organization,
you're on a search. How do you not get
lost yourself? How does How does that
whole process work? It sounds like
Hatzolah and chaverim kind of
collaborated on this project. So, so
this was a great collaboration of it,
but um I think it's important for you to
to realize that it's not just an
airplane that launches. For example,
we live
because of our volunteers and we exist
because of our volunteers, right? So, we
have people that all they do is flight
plan.
Which means when we're going, let's say,
across the world, we're going into a
uh to to rescue a child who drowned in
another country, you can't just pick up
and fly there. You need to get the
passports. You need to get CBP approval
on the outbound. You need to work with
customs on the inbound. You need to file
a flight plan and get that flight plan
approved. You need If we're going to go
south, you fly over Cuba, you need an
overflight permit. What Who's doing all
this at 3:00 in the morning?
You know who's doing it?
Incredible volunteers who get up and one
person's job is just to take care of the
international flight plan.
We have an army of incredible ladies
that they do case management. Now, case
management might sound to you, "Oh, what
time do you want to fly?" But do you
have any idea
what goes into case management of
Hatzolah Air?
First,
they take a team of doctors under the
leadership of Dr. Avishai Newman, who's
our medical director. He's a personal
friend of mine. He's probably almost as
crazy as me in many different ways.
And he works together with Dr. Michael
Brusco, who we spoke about before, who's
the chief of cardiology,
electrophysiology at Einstein and
Jacobi.
And the two of them have a team of
doctors that evaluate every case.
And they say, "Listen, here you need a
respiratory therapist." And we have a
team of voluntary respiratory
therapists. Here you need a pediatric
specialist to be able to go and take a
PD pod. Well, now we have a second team
that is
you know, all our service units that
prep the plane for the mission. You
can't just send a plane.
You've got to have the right pilots.
You've got to have the right flight
planning. You've got to have the right
preflight preplanning. You've got to
have the right ground support on both
ends. We can't fly someplace if our
plane, let's say, the Citation 10 behind
me has a 6-hour range. Well, what if
we're going someplace that's 5 hours and
20 minutes away? We can get there. But
if there's no fuel
in the field that we have to know about
in advance, so somebody has to call and
make those arrangements, what's the
point of flying there if we can't leave
there?
Right? Then we need to prep the plane.
Yes, there's fuel for the plane to fly,
but there needs to be ice, there needs
to be food for the for the pilots and
for the medics, and and often times,
like yesterday, we took food
which turned out we didn't need it cuz
there was a Chabad in Flagstaff, but we
didn't know that. When we go out on a
mission, we have to prepare for every
eventuality. So, there's so many things
that go in. The case managers, they
connect
our medical directors, our doctors, with
the doctor at a hospital or facility.
They then figure out what equipment do
we need. They then worry about the
ground ambulances.
Yes, we're part of this network that we
just spoke about. Well, it's a beautiful
network because when we're transporting
somebody from Miami to Houston, well,
then the Hatzalah South Florida guys
will often send an ambulance. Houston
Hatzalah will call them and they'll pick
them up, and a Hatzalah airplane flies
between them in the middle. How amazing
is that? How many people flew to Arizona
in this instance? Between Chaverim,
between Hatzalah, how many individuals
were part of this that flew? So, on the
airplane, we had 17 people. Wow. On this
airplane, we had between
we had two pilots,
and we had 15 others between Hatzalah
Air members and Chaverim members. So,
the way it works is there's 14 seats for
conventional seats that are in the back.
When we take out a stretcher, every two
seats we can take out and put a
stretcher in place.
And then there are four crew seats. So,
between us, we had between Chaverim and
Hatzalah Air, we had 17 people that went
there. Was it an actual person that
found this boy, or was it first one of
the drones that kind of located him?
I'm so proud to tell you that it was two
of the guys that we flew. It was
Chaverim members that they flew. Now, we
get a lot of intelligence because the
drones go up in the sky. They had the
best drones that money can buy. You
know, Jews, well, we'll just buy the
best.
Only the best. Only the best.
You know, somebody called me up just
yesterday and said, "Eli, I need the
best doctor in the world for this
condition." I said, "If I can get you
the second best doctor in the entire
world, is that good enough for you?" He
goes, "No. No. Only the best." Now, the
second best doctor is just as good as
the best doctor with a little less
marketing. That's all. Yeah, the brand.
It's all about branding. It's all about
branding. So, but but we need the best.
Well, anyway, they came with the best
three levels of drones, the little ones
that can go in tunnels cuz this kid was
in a in like a a cave tunnel type area.
The ones that have this thermal where
they can zoom in 300x. Now, 299x would
not be good enough for Hatzalah. 300
times. I actually saw with my own eyes
the capabilities, and I was blown away,
and I'm not easily impressed.
The drone equipment that these guys had
was incredible. Wow. And so, then they
take a lot of that data, and then they
go and they share it with the team. I
don't exactly know whether this
particular time, and I'm also not here
to talk about this particular rescue,
you know, in the in the more minor type
detailed in environment, but I will tell
you that on that airplane that sits
behind you,
two of the volunteers that came who gave
up their night,
less than 2 hours after we started the
search, and it was done very, very, very
professionally with grids, with defined
environments. Everybody had their roles
and responsibility, communications and
logistics and search and drones and and
just
it was almost like watching a good
philharmonic go. You don't have 12 guys
on the drums. You've got one guy on the
drums. You don't need that. And
everybody has their role, and I'm proud
of us as a community. I'm proud of us as
a nation. I'm also proud that we're not
just guys who go, we're professionals.
We don't always look as cool as the
others, but these guys were just as good
as anyone, and and
it brings me tremendous pride to be part
of this whole rescue system that we're
delighted to do.
You know, somebody called up the other
day
and was complaining about Hatzalah guys,
"Oh, they just love to go lights and
sirens in the middle of the night."
I said, "You know what? Thank God they
do, or they would stay in bed."
Let them love what they do. They need
the passion. You can never do anything
well on a professional level if you're
not passionate about If you're missing
that passion, you will never get an
elite level. It's impossible. You know,
I'm going to tell you a little secret,
which I hope none of my employees hear.
We always do better with volunteers than
employees.
You know why?
Only recently I've started working this
out.
Employees will always look, "When is my
day over today? When is my week over?
When are my vacation days starting?" No
matter how good they are.
When you're an employee, it's
transactional. You're you're always
looking
40 hours, they're paying me this much.
You know, I've already put in 44 hours,
they're not going to appreciate the
extra 4 hours. Oh, they do, but still,
now I'm giving it A volunteer never
stops. You watch what happens.
I speak to a lot of pilots, and I say,
"Would you want to volunteer on Hatzalah
Air?"
Guys who don't know what we do.
They say, "Are you kidding me? I fly X
amount of hours. When I'm done on my
days off, the last thing I want to think
about is flying."
Now, think
and communicate with any guy that you
know that works in an EMS system. I'm
sure you know somebody who works for
FDNY or somebody who works for any
ambulance company.
He will, when he's working that 8-hour
or 10-hour or 12-hour or even that
double shift, 16 hours,
they're looking at the clock, "When is
my shift over?" Guaranteed.
Cuz after doing this day after day after
day, no matter how much adrenaline you
have as a paramedic or firefighter or or
or an EMT,
you want that shift to over.
Look at the guys who are also Hatzalah
volunteers. When they are on the way
home from that 16-hour shift, they will
take a one Hatzalah call and a second,
then if a baby's not breathing, they'll
do it. Why?
Cuz there's this magic in volunteerism.
Yeah. So, we have some employees
that I love, and I tell them, "Listen,
I'm hiring you as a volunteer. Mhm. I
want you only as a volunteer on
Hatzalah. Now, I don't want you to take
a job elsewhere. So, I'm going to give
you X amount of dollars, but you're not
an employee on Hatzalah. You're getting
paid because you need to you need to
eat. You need to pay your rent. You need
to be able to, you know, look after your
expenses, but I want the volunteer
spirit. Cuz when you have a guy who's a
volunteer,
they crush it every time.
imagine. Uh Eli, I have a question. So,
I happen to have a family member, close
family member, who went through a
traumatic situation, and they had to be
transferred from New York, and they went
to Cleveland, Cleveland Clinic.
And they were connected to every kind of
machine at the time, ECMO machine and
the works. So, transferring a patient
like that is a tall order.
And I remember that we got him
transferred with critical care doctors
that had to be present on the plane. It
was a huge ordeal. I know you were
telling me of everything that has to go
into it. So, I've seen it. I saw it
firsthand. It's Forget about everything
that goes into it, the expense,
the money that it costs is exorbitant.
It's an astronomical amount. Just
fueling a plane with passengers is very
expensive, but having to have all the
equipment and the right individuals, if
you're paying for it, a lot, a lot of
money. So, I think you mentioned before
you did like about 1,600 trips or
something like that. I mean, this is
costing a fortune of money every trip
that you do.
And I imagine that these are individuals
that are regular people, and a lot of
them don't have the money at all to help
fund it. I imagine they don't get an
invoice from you after the fact, right?
You don't bill them out after the fact.
Is everything here covered entirely by
outside donations and by fundraising? Is
there anything that's supplemented by
the government somehow? Do you get any
grants? Like, is this entirely just by
the communities and by your hard work
and going out and spreading the message?
Like, this a lot of money. How do you
navigate that?
It always comes down to the money, huh?
It's always the money. Everything in the
world goes around and around about the
money. The almighty dollar. So, I'll
tell you.
We take no grants. We get $0 from the
government. Absolutely zero. Before we
get into how we fund,
I'm going to redirect the conversation
for a minute onto what type of trips we
fly,
what type of requests we say yes to,
what type of requests we say no to, and
what type of requests we're challenged
with, okay?
We can divide everything that we get
into five units, okay? The the five
little 20%s, right? So, the 20% that are
an absolute dire emergency,
that we don't even go through an
underwriting process. So, if
Williamsburg Hatzalah calls us up and
says, "Listen,
there's a 27-year-old lady in our
community who's been waiting number one
on the list for a heart
in Einstein and NYU and Columbia and
Montefiore, and we just got a phone call
from Chicago that they have a perfect
match of that heart, and this lady's
dying. She may never get it, but we have
a 4-hour window to get there. Let's go."
And that's at 5:30 in the morning. You
know what's going to happen?
Our dispatchers are going to say, "Boom,
we have a hot, you know, request, and
we're just going to go. No questions
asked. No dollars shared, discussed.
Nobody pays. Hatzalah Air will take care
of 100% of that. We'll wake up our
on-call pilots, and we have always one
team that's on call 24 hours a day.
We'll wake up our our top paramedics,
doctors. We'll figure it out super,
super, super quickly.
The example that I just gave you
actually happened with an actual lady
with a bunch of kids. I think she was
under 30 years old
from Williamsburg Hatzolah. We got the
call early morning and we flew her from
Westchester Airport to Chicago and she
lived she got a heart and we saved her
life for free. That was an actual case.
Wow.
So, we have the I'm going to call them
the easy 20%.
It's a real emergency, no questions
asked. One of our whoever's either
picking up the phone or getting the
call, it might go to Dr. Newman, it
might come to me straight, it might come
to our hotline, it might come online.
Those those are no-brainer type flights
that we do. That's 20% of our flights.
Or 10 to 20%. It's not a it's not a
defined number, right? But it's the
no-brainer yes.
Then we get 10 to 20% that are
no-brainer no's.
Okay?
And we've had some really funny
examples.
Let's before we get into the example,
let's compare it to a ground ambulance.
You're all familiar with Hatzolah,
right? And what Hatzolah does you've
even saved a life right by by putting a
kid on a bus someplace when you were
younger, right? Thank you.
Thank
It's okay. I've been I've been taking it
all my life.
One more year and then we'll stop.
So, from a practical standpoint, right?
If you think about a Hatzolah ambulance,
somebody gets hit by a car on Ocean
Parkway, the ambulance comes. They don't
care you're old, you're young, you're
rich, you're poor, you're Jewish, you're
not. It doesn't matter what your
demographics are. That's a no-brainer.
You're splattered across Ocean Parkway,
right? And you were just hit head-on at
75 miles an hour, Hatzolah will pick you
up and they'll do whatever they can.
We're in agreement? Yes. Let's take the
other side of that.
Somebody calls up 2301000,
the main Hatzolah phone number, and
says, "Listen,
it's erev Sukkos.
I'm at Home Depot. I just picked up a
sukka to be able to take home.
I cannot fit it into my new Lexus. It
just doesn't fit. I thought maybe I'd be
able to strap it and hold it, but I
can't fit it in that. You're a community
organization.
If you don't mind, it's only 2.1 miles
down the road. Of course, if you have an
emergency, just leave my sukka on the
side of the road. But you're a community
organization, do you mind taking my
sukka from Home Depot and bringing it to
my house and
I give $180 a year anyway to Hatzolah,
so it's I'm I'm part of it. Can you ask
your volunteers to do it? Shame on that
person. Okay.
But there are people that do think that
way. And Hatzolah has to explain to
them, "Sorry, you're in that 20%
guaranteed no. Your Hatzolah ambulances
will not." So, now we've defined that.
Of the 60% in the middle,
they typically fall in where the person
themselves believes that their situation
may warrant an ambulance.
But Hatzolah in Flatbush or Hatzolah in
Crown Heights or Hatzolah in Mexico or
Chicago or LA or South Africa may not
agree. Let's give an example.
What if this person who we transported 3
months ago for being hit by a car now
needs to be moved from Maimonides
Hospital to NYU?
And they call Hatzolah, they say, "Can
we move them?" Or let's make it a little
less extreme. They want to now go home
from Maimonides Hospital home.
And they can't go by car cuz they're
still in traction, but they want to go
home. Do you think Hatzolah would take
them?
Yes, I know. If they can't afford it and
how how else do they get home?
Do you Okay, that's your answer and
you're What's your answer? I mean, I
It's not Hatzolah. It's not an
emergency. Okay. I agree.
But if it's not Hatzolah, who is it? How
do they get home? They would a
commercial service. They can they can
hire for They can hire a paid service to
be able to go and do this. What if they
can't hire a paid service? They can then
the ambulance then the hospital will
figure out, social workers will figure
it out. It's not the function of
Hatzolah. Now, I want you to understand
what Hatzolah is.
Hatzolah
are volunteer is made up of a collection
of volunteers who shut their businesses.
Okay? If you have a pizza store,
and
you you know, you guys are spoiled.
You're from New York and Monsey, there's
hundreds and hundreds of Hatzolah
members. But you could very well be in a
community that only has six members and
three of them are away and and and one
of them has a wedding tonight and the
other one Well, you're the only guy.
Well, if you hear a kid choking and you
have a store, you will actually lock the
store during the day. Now, you do that
to save a life.
You don't do that because somebody needs
a ride home from the hospital 3 months
later. So, this whole gray area, but to
the lady who has only one child with no
money whose husband died 2 years ago and
she needs to get her kid home, she calls
Hatzolah and says, "I need an
ambulance." And they're like, "We don't
do it." And she's like, "What do you
mean you don't do it?" So, there's a
certain education process.
So, just
to get to where we're up to. We have the
guaranteed yeses, the very easy.
We have the guaranteed no's, they're
very easy. And then we have the middle
bucket. Bucket B.
Bucket B is
somebody had a stroke in Florida. It's
February.
The kids go down every week, another kid
takes a turn.
Now it's March and they're tired of
going down every week. They want to be
home. And now it's April and Pesach is
coming and nobody's interested in being
down in Florida anymore. It's starting
to to get nicer up back in the Northeast
and they want us to bring grandma home.
Now, they don't know where to go and
what to do because grandma's living with
an aide in their apartment and they
really don't need an ambulance. Then our
doctors do an underwriting of the
request and some of them fall into, "Oh,
wait, this is really an emergency
because this lady really needs care that
she's not getting. Okay, we'll fly them
for free." Some of them we realize, "No,
they just want a a vacation, you know,
with their with their children." They
can advance So, that's I that falls into
bucket C.
Many that are in the middle bucket, we
allow them to use our aircraft, but
instead of us looking for sponsorship
like we do in bucket A, where we pay
everything, to any emergency they're
free, we say to them, "Yes, you can use
the airplane,
but you're going to need to pay the
expenses of the aircraft."
And then they'll
No markup? There's no profit being made?
It's purely the cost?
We don't mark up. This is not a business
for Hatzolah.
Anybody that needs it, even somebody
that has money to pay? We don't. If they
have money to pay, they should give a
they should give a donation. And we like
to call it paying it forward.
Unfortunately,
most people don't understand that
concept. And let me let me just ask you
this. If I borrow your car,
What type of car do you drive?
Come on, it's public
Electric. I drive an I drive an electric
public TV. What type of electric car
An electric BMW. Okay. If I Oh, you know
what? It's a really bad example,
electric. I don't like that. What type
of car do you drive?
I never give out my car.
But I I drive an Infiniti QX50. I've
I've taken your car many times. Not not
that car. I have a car that I give out.
That's my car, but I don't
Yeah, yeah. That's my car for you. He
You know what? You're going to make
You're going to make an exception for
somebody one day. Let's say you lend
your car.
Of course. Of course. You have a You
have a I lent him my Mustang
unfortunately and the clutch came back
completely burnt out. My kids call that
flex. We're going to talk about this
later. My my kids shocked that you're
actually blaming me. Yeah, it's okay.
Because that We never gave you the bill.
That clutch has been used and abused.
And I was actually upset that you gave
me a car that had the clutch so bad and
was ruined.
I gave you my $1,000
paid for it." I was like struggling on
the highway. I couldn't I couldn't move
that thing. Well, he had no struggle
with that clutch before I bought it, by
the way. I bought
Trust me, that car has seen better days.
So, let's say you lend your car to
somebody. You just put $100 of gas in
your car.
Yeah. Okay? You lend your car to
somebody and he comes back
and he's very appreciative cuz he really
needed to take his kid to the hospital.
It doesn't matter what it was. And he
comes back
and as he's giving back the car, he
says, "You know what? I feel really bad.
I meant to fill up gas, but I didn't.
But here's $50 to fill up gas." Now,
you legitimately put $100 cash in your
car to fill it up
at 4:00 yesterday afternoon. You got it
back empty, so you know it's $100 and he
now hands you $50 of cash.
Did he give you back your car? Yes. Did
he pay you for your car, yes or no? He
gave you $50 cash. He didn't give you
enough.
No, I'm asking you specifically on your
car. He gives you back your car? I would
say thank you. And he gives you 50 Let's
say he gives you $100.
Yeah.
Is he paying you for the use of your
car, yes or no?
Of course not. I would say no. I would
honestly because he's just paying for
the gas. He's he's not
Or or less than the full gas, but in his
mind
Yeah, in his mind he's doing me a favor.
This is the crazy thing. In his mind,
he's not only returned your car without
a dent on it.
Right. He's proud. He has actually given
you something. He's given you $50. Now,
he's used $100 of gas,
but he's given you 50 or 60 or even
$100. So, in his mind, you are up $50.
Excellent point, by the way. Okay. Cuz
now I owe him something. I
I don't know, but in his mind, not only
did he return your car and he looked
after it and he kept it clean. Yeah. But
he gave you $50. Yeah.
When we fly
and if you were to charter a G550 in the
market, you would spend a minimum of 8
or 10,000 dollars an hour or maybe 12 or
15 depending on the type, the routing
and the and the flavor, if you would,
right?
Yet our cost is substantially less than
10,000. So, our cost may be only 5,000
or half, right?
If we would fly for 2 hours
and we would spend 10,000 dollars to go
to Cleveland and back
and somebody would give us $10,000
for that. In their mind,
they think they've given $10,000.
They just do.
So, if you ask, you know, how does that
play out? The answer is
people should realize that the beauty of
Hatzolah Air and the expense and the
costs for these airplanes many times
$100,000 or more per plane per month
between pilots, hangar, insurance,
training, maintenance, subscriptions,
all the expenses for what you see here
if these planes never fly.
What I think the godless of Hatzolah Air
is to be able to rescue someone's life
24 hours a day. The actual cost of the
flight, that's nothing. You're flying
there, you're paying whether some guy
who donated money to. But, look at the
operation that we have to be able to get
to that. So, we really need the public
to recognize that.
It's a little bit hurtful, but then, on
the other hand, it's 10,000 more than we
would have had. But, we certainly didn't
make when we spent 18,000 and somebody
gave 10, we don't make money in Hatzolah
Air. We don't get paid. We use the
dollars that go in and we need it. I
happen to love the fact that people,
even today, say, "What can I do for
Hatzolah Air?" We have a big law firm
that called us up recently and they
said, "A really impressive Manhattan
global law firm." They said, "We'd like
to do pro bono work for Hatzolah Air."
It was lovely. Wow.
We started at zero and they're helping
us.
You know, speaking of of amazing firms
that help out, one of the things that
connected to us today was Abigail
Eisenstadt and AE Design Group. This is
someone who gives their time and their
creativity in helping you design what
you're doing here. And so, I wanted to
give her and her team a shout out
because we really appreciate everything
that she and her organization and her
husband has done for Hatzolah Air and
for the cloud. So, I just wanted to make
a quick mention of that.
what? I'm I'm really happy you you
highlighted Abigail and her team. I will
tell you that not only did Abigail and
her team help design the
everything you see, everything you see
here, but they did they our hangar in
Sullivan County. And on a personal
level, in that family, the Eisenstadt
family, her husband, Reb Akiva, he does
so much for Hatzolah Air. Her
sister-in-law, Nechama Eisenstadt, is a
case manager, special projects
coordinator. And Abigail herself has
done so much more than just design.
These are examples of people who
literally go and involve themselves in
case management, involve themselves in
hiring and procurement and and design of
the organizational design, not just the
physical building design. And my hats
are off to to them and so many other
volunteers like them who literally wake
up in the morning and say, "How can I
make the world a better place every
single day?" Ellie, first of all, I
totally echo your sentiments, but I have
to say this. I'm sorry. This is going to
sound probably you're not going to
receive this well, but I'm a horrible
person. I'm a really, really bad I'm
embarrassed. I'm ashamed. I'm just
hearing everything that's going on and
what people do, I feel less than, I feel
unworthy, and I'm ashamed that I should
do more and I should do more. My
question is,
people like me, there's a lot of people
that, you know, we just we just go about
our lives. We try to do good. I I don't
want to totally, you know, diminish
myself. I try to do a little bit here
and a little bit there. What can an
average guy, a regular guy like me, what
can we do for an organization like
Hatzolah Air or Hatzolah or any other
like what can we all do? There's
thousands, hundreds of thousands of us,
from Jews all over the place. And if
everybody chipped in even a little bit,
if everybody gave a dime, everybody gave
a quarter, we always say it adds up.
What can each of us do in our own small
way that will make a difference in an
organization like yours? So, you know,
my father started Hatzolah in Queens in
1977 when we came. I'm I'm English.
I have a British passport.
And um You don't have an English accent.
He just showed it to you.
British passport. I say one word with an
English accent, right? So,
my father,
when he started Hatzolah in Queens,
people used to come over to him with
ideas all day long. A lot of times the
members, "Oh, Mr. Roe, you should do
this." "Oh, Mr. Roe, you should do
that." And he used to say, "If you're
coming with a good idea, you're going to
have to implement that good idea." All
right?
We
and any other tzedakah organization
around the world
really relies on so many more things
than just that vertical that they're in.
So, if you think to your Tomchei Shabbos
organization, it's not just you need
food to give out to Tomchei Shabbos, but
you need drivers,
and you need people that communicate,
and you need outreach, and you need
money, and you need the people to create
the logistics and the schedules. There's
just accounting and law and and the
legal component. There's just so much
that goes into it. Hatzolah Air has
many, many, many different things. I'm
going to
think of a recent example. The brochure
that you have in front of you. Okay?
Take a look at that. It's a brochure.
We knew that we needed a brochure. We
went for 5 years without a brochure.
So, we posted on a chat called the BAM
chat. Have you even heard of it?
No. I don't know what it is.
Michael.
No, I don't know. One of one of uh one
of our um
incredible volunteers posted on this
chat, which supposedly has a few hundred
professionals in different walks of
life,
saying, "We are looking for a volunteer
graphics designer." Now, we were using
somebody else and we were being charged
and there were various different uh
challenges. And this girl, her name is
Rosie, young married mom,
she called up, she said, "Nothing would
make me happier." Now, she does this all
day. You would think that the last thing
in the world she wants to do is graphics
design and layout.
time.
On her spare time. And in the meantime,
this is a story of maybe 4 months ago or
5 months ago. I can't tell you how every
day she sends us a note, "I'm going to
have 45 minutes during lunch and tonight
after 11:00 if anybody's up, I'm going
to have an hour and Sunday morning from
8:00 a.m." And she has done this
brochure, she does all our invitations.
find these people? How they're all just
walking amongst us? Like, you know, what
have you done lately? What have we done?
That's unbelievable. They're regular
people. I'm like I'm blown away that
there's and there's thousands and
thousands of these stories. You probably
have just You come across a story like
this every day. You meet people like
The theme of today's conversation, the
more I think about it, is ordinary
people doing extraordinary things.
Because if you're an extra if you're an
Einstein and you can come up with some
sort of fantastic mathematical
calculation, I'm not impressed. But, if
you're just a regular Joe and you can do
something extraordinary, Hatzolah Air is
made up of regular Joes
who just are proud to do extraordinary
things. And And the answer to your
question is
Hatzolah Air, just this today I was
talking to multiple people who said,
"What can I do?" I showed them our
little supply
bucket. And I said, "Listen, over here
we have every single day we have to put
peanuts on the airplane and we have to
go and do this." I called a guy, Moishe
Ratner. Do you know Moishe Ratner is? I
don't. He's one of the owners of Gourmet
Glatt.
You heard of Gourmet Glatt?
Yes. Yes. That was my So, so I have this
little I I invited him just before the
show started to come on and and I said,
"Come see the hangar." Now, secretly,
I'm not giving like tours of the hangar.
I want to show him that every day we go
through some soda cans and we go through
some Kleenex tissues and we go through
some Bounty, you know, paper towels and
we go through some peanuts and some
other things. I want him that the month
of July will be Gourmet Glatt month that
Gourmet Glatt is going to sponsor July's
all our food.
And August. I bet you if I'm successful
in my pitch to him that we're going to
end up having places, supermarkets,
Pomegranate or or Landau's are going to
be angry if we don't give them a month
because that's how we roll, right? Now,
I have no idea, by the way. He might
tell me to jump on my head on Sunday,
you know, in in sequel two, we can see.
But, but I I invited him and he's going
to come and instead of us using dollars
that were given, let's use the resources
that he has to give us, you know, every
single time we do a flight. Sushi is a
very common thing. The pilots, the
medics, they all like sushi. We spend
hundreds of dollars. Why can a sushi
store not say, "Hey, you know what? For
the whole July, any flight you have,
we're going to do sushi." And I will
tell you even nicer, last night when we
came back from Arizona,
and I wish I had their name now because
I just I would love to give them a shout
out. When we came in in the hangar,
there was sushi, there was meat,
chicken, all different types of
food
that was out there. I'm going to think
what what the what the name was. It was
all there and they on their own I love
when people take initiative. It's one
thing to be able to give, it's another
thing to be able to to creatively say I
want Oh, you know what? It was Flame.
The store The store Flame, restaurant
Flame. They on their own said, "I want
to bring for the Hatzolah Air guys and
the Chaverim guys." And we got off the
plane expecting to be all tired and we
all sat and it was just unbelievable at
the debrief we had that. I will tell
you, this helicopter that you're looking
at over here is our first helicopter
in the Northeast. We expect to have many
more. We've been approached by some
other Hatzolah organizations already to
to be able to to put it in there in
into, you know, as an additional service
to be offered in their communities.
But, we got a phone call from an
insurance company.
Jewish guy who runs it and he said,
"Hey, I'd like to give Hatzolah Air a a
helicopter."
And I said, "Let me tell you all about
Hatzolah Air." Like I you know I
got all excited and he said, "Maybe you
don't understand. We're an insurance
company. We do underwriting. We know
everything about you.
We got a new helicopter. We'd like to
offer you our old one."
And it was so nice.
So,
we need so much for an organization like
ours to run. We need people that
writers. We need grant writers. Somebody
said to me today, "Hey, you know you
know what Hatzolah Air really needs?
Hatzolah Air really needs
that tens of thousands of people give
$18 a month to Hatzolah Air. Could you
imagine
if you had 100,000 people giving $18 a
month? You know, I looked at the guy and
said, "Great idea. Implement it for
Hatzolah Air." Do you really think a
pilot needs to implement this program?
Do you think you need to be an
anesthesiologist to run this?
You have a great idea. Implement it. And
let's see in a year from now, did you
just mind your own business and continue
and you didn't do it? Or we have 78,000
people giving Hatzolah Air $18 a month.
Wow.
So, it's things like that. There's
cleaning. There's worried about
logistics. There's supplies. There's
bookkeeping. I mean, anything that
anybody does. There is not a single
listener today that cannot contribute to
Hatzolah Air in in the way that they can
in their ordinary day of life. Not
insurance.
gives them a hand
even if it's a morsel, even if it's just
a tiny fraction in saving someone's
life. They're a part of it. If they have
any affiliation, by association, right?
We believe save one man, save the
universe.
How how good is that plane behind you
without air in its tires? I imagine not
very good. Exactly. Do you think you
need to be a pilot to put the air in the
tires?
You're right.
I imagine not. Eli, I think that you
brought up a tremendous point in
answering Wishy's question, which is
what can we do? And what I'm taking out
of that is that we each have
extraordinary
uh potential in each one of us. And it
could be from as little as being a case
manager volunteer to filling up air in a
tire, to giving peanuts or sushi when
needed. And uh this was an amazing time.
We're going to have to wrap it up
because uh Shabbos is coming soon.
And um I just want to ask that
you know,
I I just want to ask you for a bracha.
That's really what I want to ask you
for. And I know you're going to take it
as, "Nah, who am I?" And what I you
know, just
When I when I ask someone, you know, I I
call people rabbis all the time. I'm
like, "Hey rabbi, come over here." And
people turn around and say, "Why you
call me a rabbi for?" My answer to them,
Rabbi Eli Roe, is that when I learn
something from someone, I personally
like to call them a rabbi. And I know
that you're an ordinary person doing
extraordinary things. I'll accept that.
But when you're amongst someone so
extraordinary like you, a blessing that
comes from you to me is worth
tremendous. So, I would like to wrap
this up with a blessing from you.
So, you know, I've said this before
publicly. It's no longer a secret. The
secret's out, but I'll repeat it anyway.
Every single morning I have a routine
where wherever I am in the world, I go
to the nearest window when I wake up
before I go to the bathroom and before I
check my WhatsApps and
it's just something I do
every single morning. And I do it
sometimes during the day when I get in
trouble, but but I do it every morning.
I look up whether I'm in
a place that's full of snow and I can't
see the sky or
uh a place that's full of clouds, what
we call instrument meteorological
conditions, IMC, and I can't see the
sky.
But every morning, it's the same
routine. I say, "Hashem,
there are only two people in this world,
givers
and takers. I beg you,
let me be a giver."
My blessing to you is exactly that.
Hashem should allow you to be a giver
your whole life. And when you have the
opportunity,
don't look away. Run to it and say,
"Thank you, Hashem, for letting me be a
giver today." Thank you for that. And
thank you for being a masterful giver um
for everyone around us uh connecting all
the dots up from the sky. It's just such
a beautiful thing to see it in person.
This was an amazing experience. Please
don't forget everybody to like, follow,
and subscribe to None of Your Business
podcast. This was an amazing episode. I
can't wait to come back for more because
I feel like this is not just a message
well received once. It's something that
has to continue because we're all on the
journey of growing. We're all on the
journey of giving. We're all on the
journey of learning. And it's something
that we did a lot here today, and I
really respect the hell out of you, my
friend, and so much that you do for Klal
that is known and unknown. And I just
want to leave off with giving you that
blessing again. Whatever you wish me, I
wish you double. I love you, brother.
Thank you very, very much for this
opportunity. Shabbat shalom.