Jewish Business Advisor on: "When Things Go Wrong."

welcome back to my channel my name is Beryl Solomon again I am your trusted Jewish business advisor yes I said it I am a Jewish business advisor um you know again I I'm trying to play on this whole thing that the whole world says that we run in Industries and we control the banks and we you know all these things instead of running away from it or calling it anti-Semitism I'm gonna lean into it and take it it's a compliment you guys are convincing me it must be true if you guys keep on saying it so I'm just going to use this as an opportunity to maybe introduce you to some Jewish business Secrets some Jewish business principles to help you grow your career your business your life and to spend a little bit of time with you so let's Jump Right In let's talk about when things go wrong right so we know what to do when things go right everybody's going to tell you how to build your business how to run your marketing how to have how to make sales and all these things when things are going great what about when things are not going good because if you've been in business for any amount of time you know that things tend to not go well often so I'm going to give you a perfect example something that happened in my company just today I have two companies one is a a video production firm that specializes mainly in healthcare and another one is an Executive coaching firm we have a dozen coaches that coach over 100 clients in five countries um but I'll tell you something happened in our video production company today one of our clients was extremely dissatisfied with the pictures that one of our photographers took at their Healthcare facility and the project manager who was running that project in my company he called me in the morning freaking out that it looks like we're losing the client and the client already told us there's nothing to do and it's a it's a lost case and it's a lost cause and lose their number and they're never doing business with us ever again so the project manager was beside himself he's freaking out he's having a panic attack an anxiety attack he's mad at everybody and I said let's use this as an opportunity to deepen our relationship with this company so what did I do I picked up the phone I called the owner of that company who happens to be my friend and I said I want to let you know the person working for you let's call her Victoria is not happy with us because the pictures didn't turn out the way that she wanted them to we will take full responsibility for that I will send another crew to redo it from scratch and make sure that you're happy because I think that it would be a shame if we ended our business relationship now and I want to let you know that I want to crack at your entire portfolio they have over 30 facilities and he said to me wow I really appreciate that and yes once this one goes well I would like to do the rest of them in the very near future cha-ching right um so I got off the phone I said thank you I called the I personally called their marketing person who we've been working at with Victoria and I said Victoria hi my name is Beryl Solomon I'm the owner of this company and I want to let you know that I've been monitoring the situation very closely and I've spoken to your boss and I have agreed to offer a free redo of the project just to make sure that you are 100 happy and by the way your boss thinks that you're the best okay so she was so overjoyed and Victoria was so happy to hear that she says you know what you guys are the best I'm really excited to work with you and I said hey there's even an opportunity that we can could potentially do the entire portfolio with you guys and she said I would love that I love working with you guys so this is a perfect example of how to turn a seemingly bad situation in business a seemingly dissatisfied customer to actually take that and use it as an opportunity to grow your business to grow your clout to build your relationship and to really show your clients that you're there for the extra mile and you will have new opportunities that will come your way as a result I hope this information found you well if you enjoyed this video please smash that subscribe button hit the like button leave me a comment I would love to hear from you and I might even hit you back in the comment section thank you so much for joining God bless and have a great day