How to Deal With Someone Who’s Angry at You - Rabbi YY Jacobson

When somebody displays anger towards me, answering in a soft fashion is what removes the wrath. Meaning if somebody is speaking very very harshly proverb says don't stoop down to their level. You remain anchored in your serenity in your higher power. But of says it's also referring to our inner world. When we feel that voice of harshness internally that tells me I'm guilty, I'm an embarrassment. I'm so filled of shame. How do I respond to those voices?