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Episode 17: The Secret to Winning People Over & Gaining Influence
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Want to be more influential and make people actually listen to you? The way you communicate can either build strong connections or push people away. In this powerful conversation, we break down key principles from Dale Carnegie and beyond to help you master influence, build trust, and strengthen relationships.
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Auto-generated transcript. Not time-synced to the video.
criticism is not going to get you to Win
Friends and Influence People I think
doing a good job with that for 1 hour is
like working 10 hours it BR it takes a
lot of energy sincerity plays a big role
in the ability to influence people I
believe that criticizing is probably the
number one cause of family
issues wiom your
[Music]
how are you good to see you it's good to
see youim as always what's doing how is
everything yeah it's amazing
um I have a special announcement today
that we
decided that we're going to try to do a
book review okay I I can promise that
every episode is going to be a book
review but uh I tell you one thing um I
hate reading I don't like reading so
whenever I want to read a book I usually
buy the audio book version and I listen
to the book but I know that you love I I
know that you love reading we had a
conversation about that you love reading
and since I think a lot of our listening
audience are very similar to me that
they don't like so much to read they
don't have the zit flash so we decided
that we're going to take from time to
time some books interesting books that
we think the audience can benefit from
it and have a conversation about the
book like some takeout some interesting
points from the book and this way by us
having a conversation and a a a you know
a little conversation you can probably
take
inake a lot of the information from some
good books that I think can help a lot
of people absolutely and I think it's
worth mentioning that you know like you
said I do I do read a lot
and as a rule
everything that that I read about is is
without question talked about in Tyra
it's talked about in our M you know so
so what is a Miler what do you gain from
from from discussing these books the the
Miler is is that this information is put
in a way that it makes it accessible and
it makes it it and it's brought in a in
a language that sometimes makes these
Concepts easier to understand and better
easier to figure out how we can apply it
to our lives uh so there is a tremendous
amount to be gained even though when you
hear some of these Concepts you think
well I heard about that the rabbi spoke
about it last week already yeah but the
difference is that the when we discuss
it and what these books have to offer is
often times kind of Bridging the Gap
from what we know theoretically to
actually being able to make it practical
yeah but I think also usually when the
rabbi talks he talks about spirituality
and usually most of what the Rabbi says
you can apply to your life as well and
you know since this program is called GG
I I don't think most of the rabbis will
talk will will take it into context how
you can apply it in business some do
right but I think since this program is
very focused on financial success on
business success and we talk about these
Concepts spe specifically geared
towards uh financial success I think
that's a big difference and by the way
okay you're a RAB so if you want to
really if you want to really get get the
attention make sure that when you do
your speeches you should talk about
money I'm sure you do but I'm just just
talking about it right okay that's a
good aaid point I'm very I'm very
excited I have to tell you I'm very
excited about the first book that we
chose and the reason I'm excited is
because this is the first book that I
read in my life
besides the the certain books that I had
to read for my life insurance business
like for the licensing and for all the
um for all that stuff so the first book
that I read that I thought maybe it's
going to help me make more sales it's
going to help me deal with people I had
no experience dealing with people I
dealt with bam in Yeshiva before but
that's basically with whom I dealt I
never had the I never had to sell I
never tried to sell I never and all of a
sudden I see myself as an insurance
salesperson you know they say that if
you can sell insurance you can sell
anything and and that was the first book
that I read and the name of the book is
How to Win Friends and Influence People
people by D Carnegie it's an amazing
book I can tell you it helped me so much
with sales with business and in person
with my wife my children were dealing
with others right I think you should
mention as well when it was written it
was not like a more recent book that's
now on the New York Times bestseller
list I I I I
think how long ago was it written it was
written in the 30s in the 30s and it's
still in the on
theork times
for sure it's the one of the bestelling
books yeah yeah yeah so it's it's
fascinating that you know something's
been around that long and is still
successful says something about the the
the quality of of and and of the
messaging and about what the book has to
say absolutely I tell you even more that
some of the mentors that I had in my
business were were tell them Disciples
of D carnegi mhm so but I only found
found it out later I didn't have all
these mentors back then when I read the
book but I I probably read it a few
times it's unbelievable and I will ask
you sh you know let me give you the you
know give us the core message of the
book The Core message I I think really
boils down to taking a sincere interest
into whoever it is that you are dealing
with whoever you're having a
correspondence with or you're developing
relationship with the book is all about
genuinely appreciating and respecting
the person you're dealing with and
you're when when dealing with the some
with somebody no matter what the context
look for ways that you can appreciate
their value and and think about how you
can express that to them that's really
the the the the underlying of the entire
book so if I understand you correctly
there's two there are two steps here
step number one is appreciate the other
person that you're dealing with let say
you want to make a sale you're the sales
person appreciate the customer like
really really appreciate and the other
thing which I think is even more
important than that is how to express it
because I think a lot of people don't
know how to express it and nobody knows
what's in the other person's brand
you're dealing with somebody you really
want to you really appreciate the other
person you really want the benefit of
the other person but if you don't
express it then how what good is it so
how do you express it and I think the
book focuses a lot on how to express it
as well yeah oh yeah yeah for sure I
mean and I'll just point out that so
many other books since this first came
out have been written that you know if
if you want to further understand the
Carnegie you know cittis and ideas
there's other books that can also give
you more detail you know but but the
under but but there's no question he he
like you said he there's two areas here
there's having a genuine appreciation
for for the value of people you're
dealing with and the number two is being
able to express that and communicate
that yes I want to tell you a quick
story I I I'm just reminded of a quick
story that I think you would like him
there was a couple they were married for
years and the wife calls the ru that she
decides that she wants she decided that
she wants a
divorce so the r ask what's going on no
she wants a divorce okay you know come
come over with your husband let's see
what we can do she comes over and then
the asks again tell me what's going
on and she insists she wants a divorce
the the the the the the roof the rabbi
turns to the husband what's going on he
says I have no idea you know one she got
up in the morning she wants a divorce I
have no idea we had Ed all the time we
never fighted I don't know what's going
on so started pressing it you have to
tell me what's going on she said I tell
you what we Mar it for 20 for 20 years
he never tells me that he loves me
uhhuh so the roof the roof turns to him
and ask is it true that you don't love
her he says of course I love her I don't
what she's I don't know what she's
talking
about so the RO ask her you know he says
he loves you you says you say he doesn't
love you what's going on see she says
you know he never expressed it to me he
never told it to me then the r ask him
why don't you tell it to her he says I
don't know let me explain you something
Ro 20 years ago we got married I
remember the first night we came home
after the wedding I told her I love you
I never took it back why do I have to
keep telling it to her I told her 20
years ago she should know it and finish
right so you know the morel of the story
if you don't know how to express
something you you can think that you
know I told her 20 years ago that's it
but if you're not going to express your
feeling of appreciation and of course
and by the way that's I think that's the
biggest difference between influence the
way that Carnegie suggest suggest and
and and
manipulation
absolutely and I think you're yeah
you're you're coming on to to a very
important point and yes you know people
aren't as stupid as we may think they
are you know we we like to think that we
might be very charming and charismatic
and we're going to for the sake of
getting the deal we're just going to
convince people how how interested we
are but if you're not
sincere then correct it sincerity plays
a big role in the ability to influence
people and the ability to really connect
with them in the way that you're aiming
for but you know to your point regarding
that story all these things don't
necessarily come naturally to us and I
think that's a huge another big that
although Carnegie may not say it
explicitly I think it's something that
we should bring up that like in the
story of course he loved his wife it was
understood they never there was never a
a doubt in his mind but it's a skill to
learn how to express yourself and it
doesn't always come naturally to us and
we see this in parenting we see this in
work we see this between our spouses in
all different areas there's a certain
assumptions we make that people just get
it or get us and they don't necessarily
and number two it skills there's also
skills not only how to express yourself
but how to be able to truly value people
it you know you might think of course I
value that person he's great he I I I I
love him to pieces whatever the
situation may be but are just because
you may think highly of somebody doesn't
mean you necessarily value them or you
appreciate them in order to be able to
convey that so all these things we tend
to take for granted that we know how to
do this but I don't think it's always
true and I think you know there's a lot
of skills involved in learning how to
just simply listen listening there are
there are skills needed to actually
listen to somebody if you really want to
Value them you have to be able to listen
to them and hear what they have to say
and in order to be able to truly
appreciate them in order to be able to
express to them your value for them or
how you how they are valuable so my
point being that there's a lot of skills
involved and on the flip side of that we
may think that just because we're
charismatic and we we think that uh
we're we're we're we we're we're we're
so easy to to to get along with and so
friendly that people automatically just
assume I really value them even though
I'm being
manipulative that's also something to be
aware of that people pick up on on on
our true s our sincerity or lack thereof
people pick up on that and so yes
there's a big difference between being
manipulative as opposed to being in you
know influencing in a positive way and I
think all these things require thought
and and does require some work and
skills and definitely in intentionality
no matter what the bottom line is you
have to be intentional about what you're
doing right um I think that's important
the intentional part and it's also I
think tell me what you think I think
that a lot of
people they're so humble and you know
it's a false
humbleness they don't they don't get it
how much the other party appreciates a
good word from you and I give you an
example think about father child you
know how many children I I just had you
know I'm reminded I just had it with my
son and po my son was drunk you know and
uh he started telling me things that he
never told me how much he loves me and
how much he appreciates me and how much
how much how how how you know what
fantastic job we my wife and myself did
raising him he told me stuff that he
never told me and then the day after po
it calls me up he says tati I want you
to know everything I told you yesterday
when I was drunk is 100% true but I'm
only but I'm only I only was able to
tell it to you when I was drunk right so
so we don't some so many times we don't
have that yes
you are
WWI and and and to to to give a good
word to your parents and they're looking
forward for it you can you can so give
them so much by giving them a good word
so so many times we don't do it for
others because we think they're up here
and I'm here who am I to tell them such
a good you know how much I appreciate
them but it's not true everybody's eager
to get a good word no matter from whom
and you make you may look at you like a
nobody but in the other person's eye he
is like app he's going to appreciate
whoever you know that's I think that's
the big Club whenever you have something
good to say never think that you're a
nobody just say it make sure that you
give ex you express your appreciation to
the other person right and and at the
end of the day you know we're all human
beings and we all have the same needs
and desires and and and it's a it's
immense it's immense desire and need to
be recognized for for for for who we are
and what we you know we we do as human
beings want to hear from other people
you know you know positive thoughts and
and and and and and a recognition of Val
Val that's so important and and it's
it's it's it it plays a big role in
developing relationships with other
people um but again sincerity is is is
one of the key foundations to that as
well yeah um Let me let me take a detour
for a second to talk about Carnegie's
approach to not about expressing
appreciation but what not to
say I think L of people I think a lot of
people yeah you talk about having
appreciation to the other person
thinking about what you admire about the
other person expressing it and and they
they thinking to okay I'm going to start
doing it but it's even more important
what you don't say than what you do say
and by the way everything we talked
we're talking about is about husband and
wife children and parents and of course
clients and and and and and a company
representative right so many times
we want to say things that it's better
not to say so talk about that for a
minute you you want me to talk about
that yeah oh yeah you know it's
interesting there's there's a
fascinating sitter from theil the c a gr
the years ago there was um a c gr that
was printed in in in paperback and the
that particular printing had a section
called shilas in it shus that according
it's brought down thatan had asked the
vyan hundreds of questions and he he he
wrote down short answers to these
questions and one of them is that he
quotes the villan is saying that if you
cannot control yourself from raising
your voice and you give you're put it
from the MIT of which I always thought
was so incredible because it's the the
you know of course we have Mitzvah we
have to we have to play a role in
standing up when we believe somebody
might be needing some support oric but
if you can't do it in a way that the
person is going to be able to accept it
or respond to it then you're not doing
him any good if anything you may even be
damaging and I just that you site is so
crucial in so many different aspects if
even if you're not talking in the within
the realm of but it is so important that
by the way explain explain the word to
to simple people like me what does it
mean giving rebuking giving rebuke or or
constructive criticism if somebody needs
a bit ofic or needs a bit of getting
back on you know getting back on track
okay so you know what what what that
statement from the vill Goan highlight
highlighted to me is you know if you
really care about somebody it's not
enough to just share with them you know
what what they're doing wrong or or or
conveying your concerns it's just as
relevant and important to me make sure
it's done in a way that they're going to
actually accept accept it and be able to
respond to it and that requires a
recognition that you know what we're
human beings and as as human beings
we're sensitive we we we do get on the
we we get put on the defensive if we
feel like we're being attacked we we
have a hard time you know getting beyond
the fact that I see things purely from
my own perspective and I you need to you
need as as a person who wants to give me
some guidance you need to penetrate that
shell that I have around myself and it's
not going to be accomplished if you're
coming head on and banging at it it has
to be done in a much more subtle way so
again intentionality is crucial here but
also if you sincerely care about the
person you're going to think about how
can I approach this person and be and do
it in a way that they're going to to
actually appreciate what I have to say
and and and listen to what I have to say
so that's one of car rules is you know
part of a relationship is you know
taking it upon yourself the recognition
that I need to make sure that I'm
handling this relationship even in
sensitive issues in a way that is uh
truly uh in with within the realm of
concern and and empathy for the person
I'm dealing with now of course not
everything is always positive and and
and happy clappy we can't we can't
pretend sometimes times people do need a
good a good laying into you know and it
happens I know I need it myself of
course I do but there's not going be any
good accomplished if you if you don't
think about what is the best way to
approach the situation and do it in a
sensitive way that the person I'm
speaking to will indeed be able to
receive the message I'm sharing yeah
this is a very complicated I think a
very complicated subject and in short
what you're saying is don't criticize or
condemn or plan so you know so easily
and I I tell you a few days ago I met
somebody that told me that he calls his
one of his parents he calls daily and
the other parent he only calls like once
a week once in two weeks I asked him why
he says because every time I call my
this parent that he calls you know
really less
often they complain always negative
always criticizing and it's so important
and and it's very very challenging
especially when we're talking with close
people to us like children uh spouse and
I believe that the the
criticizing is probably the number one
cause of family issues of uh of
hurt uh bad feelings between between
family members and and and spouses is
probably the number one Comm and think
and criticizing always having something
negative to say and and of course of
course I have to say it you know that's
what the person thinks he has to say it
especially if I'm I have to be the other
person I have to say it if you have to
say it it should be really really
thought over how am I going to say it
when am I am I going to say it is it the
proper thing to say it maybe I should I
I can put it away for a better time and
I think you also need to have a the
proper
like how how many how many compliments
did I give this person in the past I
don't know how much time that they are
already uh they ready to to take some
criticism as well right and it's all
because you know I think the key word
that you mentioned is constructive if
you want to be constructive if you you
just want to give out your emotions then
you know you don't care for the damage
that's not the point of the book but the
point of the book is How to Win Friends
and Influence People and I can tell you
probably most probably 99.9% % of the
time I would probably say more than
99.9% it's criticism is not going to get
you to Win Friends and Influence People
right and and I would say that again the
the um the the
main focus focal point if you ever qu if
you're ever questioning am I doing this
for my own selfish reasons or am I
really concerned about the other person
it boils down to that
you am I truly valuing this person and
and is whatever interaction I'm going to
have with them is it going to be a means
of expressing that value that's really
what the book is about so if you're
going to criticize somebody make sure
you remember that the criticism has to
be as an means to enhance their value
because you do appreciate them if you
have that in mind that will help you
then to think about the best way to go
ahead and and and offer but you have to
you have to be honest with yourself you
really have to be honest with yourself
100% And by the way one I give you a
good measurement how do you know that
it's going to help the other person yeah
think about the past few years when you
criticized did it help them or not did
it did it attract them to you or did it
dist them from
you if you think about your son your
daughter you see that the the the your
child avoids you she doesn't he or she
doesn't doesn't like to be in your
surroundings so much and whenever you
open your mouth and you criticize they
want to
leave you know think about is this good
is this really what you want right most
probably because you can't control
yourself right you really want that
they're good make sure that you have
proof that what you doing works right
yeah and be prepared to to acknowledge
that it's SK it's a skill that has to be
learned and doesn't necessarily come
naturally and that's okay it's okay to
acknowledge that right and to be
prepared to work on it and main thing is
to be conscious you know don't just do
something because you got the idea so
let's move to the next thing um how to
make the importance of making others
feel
important and I I I'm thinking of a of
you know of many experiences that I had
in the insurance business when I did
sales naturally if I'm the expert and
I'm coming to somebody to sell something
I want to show off as being the expert
right thinking that this is what's going
to make the sale and the the interesting
thing is based on how car Carnegie puts
it and I think he's 100% right if you
come to the same sales meeting and
instead of showing off as the expert you
show off when the client knows something
that other people usually don't know
like he knows how a life insurance
insurance policy works or he did some
insurance programs be uh before and
instead of me explaining him certain
things that I know that that he should
do I should recognize him as important
wow you did such a good thing you made a
good decision we're doing this or we're
doing that and you know more than most
people know I think this is much more
important for the sale than showing off
my
expertise well again because you're
focusing on their value and you know and
and and that that like that's a skill
but and and I and I fully agree you know
and and these These are skills that that
if if if one if if we're intentional and
conscious about we we can develop them
and they're not it's not rocket science
to learn how
to to learn how to express you know your
how much you appreciate somebody but I I
think underlying that is is again the
the the same you site is really making
sure that you sincerely appreciate the
person and having and being prepared to
listen to what they have to say and and
you know and and and being able to to um
you know if you're talking about how do
you make them feel important people want
to be listened to they don't want to be
lectured to they don't want to be you
know just talked to they want to truly
feel like you get them like you you're
listening to them and they want to feel
special special of course and and but
but you know I think just it's so we
don't give enough time to just listening
to one another you know and and and
listening listening for the sake of
listen of of listening right
for the sake to have what to answer
correct when I was a rebi in in in missa
I actually did a course and on listening
skills and I was amazed there's a whole
science behind how to appropriately
listen to people so that you can
actually engage them and in my case it
was important as a rebi you know how
many tum feel unlistened to and get
frustrated and get turned off you know
and I just felt like this is a skill
that I really have to learn learn and it
made such a huge impact in every aspect
of my life whether it was with tamim
whether it was my wife with my children
in work whatever it was once you learn
some real Basics and you can learn these
skills there's books about it there's
videos about it I mean again these are
these talk about it now yeah but there's
there are certain there's a few very
basic steps that if you begin to use
them you you'll find that you become a
much better listener and that is a Game
Changer absolutely listen this is how
you attracted me but I you always listen
to me I never stop
talking yeah you're a really hard person
to listen to you should just know you
have no idea how much work is involved
in listening to you yeah you need a lot
of a a lot of years of
experience yes did you like when I
saidul or you would rather me say
schulam or you would rather me just
start saying what I wanted to say you
just call me whatever you want I don't
care how I'm not talking about whatever
I want I'm asking what makes you feel
better when I say what I want to say or
I first say sh listen or I or I say rep
shom listen what makes you feel better
sh shom is good I like shom you like
schulam so when I say before I say
something I say schulam you like it more
right I do yeah okay and the same also
when if you say
before you say something okay which
brings me to the next point in the book
that I think it's worthwhile
discussing okay is about using a
person's name I think it's sweetest the
sweetest word in the in the world that a
person likes is their
name yeah that's interesting yes it's
can you tell me something from your
experience on
that I'll tell you I was a rebi for many
years and I was a RV um when I first
took job is Revy you know you put in the
classroom you could you could have
anywhere from 10 to to 25 to meum and
you know they're all fresh faces there's
a lot going on and yet you want to
connect with them as quickly as possible
so I I read in a teacher training book
which I think was such a precious piece
of device the the the the the idea was
draw a map before you start that the
class you know for the first part of you
know the first day of the year draw a
map of desks and as you go around the
room make sure you put every student's
name in each individual desk and keep
that on your stender until you not need
anymore that way you always have easy
reference so that when you when you have
a tment in the classroom you can look at
what desk they're at and remember their
name and call them by their name and
again it made such a huge difference and
when I took on the Sho I used to keep a
notebook and I would make sure that I
kept notes of of of you know when when
people would talk to me about their
children or their latest grandchild I
would make a note of it because what a
smile on somebody's face they would get
when you say Oh How is how's your
grandchild you know shimmy doing or or
or you know or or braa doing their face
would light up like you actually
remember but the flip side of that is
when you can't remember how despondent
they look like you know you can't you
know it's between night and day you know
why is it so important I think when we
call each other by their our names it
means that there's a connection there
that already exists and and and and it
creates whatever it does it does
something in our brains whatever
chemicals it starts but but it's a
reality unb and you know and if we're
sensitive to that it's such an easy
trick that has such enormous dividends
100% you know I um a few a few weeks ago
on shabas I walked on the street with my
son and I talked to my about this about
this concept about using the other
person's name I told him let's do an
experiment we walking the now people
come come come the opposite way and we
always say G chabas to the other person
whoever walks by we say G chabas but now
whoever I know the name I'm gonna make
sure to
sayas and let's see if there is a
difference right and and there was such
a huge difference you know you can
imagine when I say lights up and
it's and I do it with my children every
shabas you know we B them we Bene them I
Bene them before KES
and you know with the name and and it's
it's unbelievable so you want to your
wife with your children with your
husband and with others just say the
name and now you know for for effect
with as
well we it absolutely it's huge it's
huge um and these aren't just tricks you
know Carnegie's book is not just a book
of
Tricks it's it's it's it's bringing to
our
attention you know tools that should be
used as a reflection of our true
appreciation for
people
right um you know let's talk the other
thing I remember when I was in the
insurance business there was an agent
very very very successful agent and I I
had a conversation with him he should
tell me more how he does his business
and he showed me every time before he
meets somebody how much homework he does
to understand the person like which
Killa is he uh which which which which
circles what's his interest where does
he belong who are his friends etc etc
and I thought it it was fascinating I
don't think I did such a good job as him
um and and I heard it from others also
in the business where where let's say
two two people strange people meet one
is the salesperson and one is the other
person expecting to somebody's going to
try to sell him something so when he
comes in he loves to wait in the waiting
area for a while first to be able to
look at the walls to see what what their
interest what clubs do they bu what
sports do they play you know that's what
he says you know in our right in our
Circle we can say which rabba does he
like does he like which uh which uh you
know where does he hang around you know
who are his friends and then you know
who was his grandfather I was once in a
place and I saw one of the big big doam
Do's picture I took a picture and I send
it to the grandson of the of this goodle
he was so happy so so the point is that
you talk about the other person's
interests and you open them up this way
you you try to get into a place they
should talk about something they love to
talk so let's say I'm with my child I
will talk about I want to talk about how
he should behave
better but right I'm going to lose him
if this is how I'm going to start a
conversation imagine me starting to talk
about the best way to you know if this
is the child's interest the best way to
win in in a game that he's
playing right and you engage him this
way he's he opens up and he knows that
you're on the same page with him and
then you can also throw in you know I
think in such a situation would be
better to do blah blah blah but but I
think it's it's unbelievable if you can
start directing the focus on that and he
talks about that a
lot I yeah and 100 yeah it's all goes
back to the same your site and you know
you've got to wonder somebody who's a
successful businessman who who probably
has several pitches thrown at him on a
daily basis right and all these people
are trained in sales and they all know
how to do they all know how to do
research they all look them up they all
talk about the the the the same you know
oh I know I know what country club you
go to and I know you know you know and
they talk about the same interests right
who you tell me who is going to be the
one that successfully gets the deal you
know even they're all they all did the
same research they all know the
background they all know the family they
all know who's the one who's going to be
the most um attractive to
fellow I think the person who can align
with him in some other areas of his life
he feels like he's one with him like he
breaks the barrier of trust very
quickly yeah but they all all these
people are experienced in sales they all
learned the same technique so they all
get they all come aligned they're all
prepared to to to to show how aligned
they are with this guy okay but only one
of them is going to get the
deal okay get maybe the one who can
express it the best I'm not sure you
tell me I I think it's the one who is
the most
sincerely uh interested in in in in in
this person not fing it and it's not you
know it's not it's it's not something
that you you it's not a box you can tick
it's not about showing more detailed
knowledge of this fellow you know we as
human beings sitting in that chair
hearing all these pitches we
automatically are inclined to to connect
to the person who really is the most
sincere you know and we pick up on that
naturally you know so you can do all the
preparation and you can do all the sales
coaching and all the sales techniques
and everything but if you cannot say
that you are sincerely interested in
this person and you sincerely value this
person then no matter how much research
and how much knowledge you have about
him it's not going to make you're not
you're you're not going to necessarily
make that deal you
know people we we have a
natural um recognition and and and we
have a natural radar for when somebody
really is sincere and they really do
value US it's it's be sincere don't try
don't don't just talk about the interest
of the other person really be interested
and that's hard because when you're when
you're focused on and and earning a
living and you got to feed your family
oh you really care you don't really care
about this guy he's just another means
for you to to to to make another
commission I mean it and that's fair
that's your job let's not fool ourselves
right but but you know but if you really
want to be successful you know it's it's
more than just absolutely sticking the
boxes I I remember I was always trying
to not always sorry I said always not
always I I I knew my job is before I
walk into the door of this client I
should leave all my trouble outside I
don't need a check I don't need anything
and for the next hour or so just zoom in
to that person double click on him make
sure you're interested to help him
interested in what he's interested it's
it's I think doing a good job with that
for one hour is like working 10 hours it
it takes a lot of energy but it's and
and I want to just say you know as a
finishing thought you know the question
then is we're talking all these lofty
ideals you and I we're talking about how
important it is to be concerned about
people and be and want to and value them
but but how what what what
real skill
can one use to make that happen and I'm
going to go back to what I mentioned
earlier and that is learn listening
skills learn how to be able to focus on
what somebody's saying to you when
they're talking and not be distracted by
other things not with your phone not
with whatever else it is and you know
make it a goal when you're talking to
people that you're listening so intently
and again this is this is listening
skills 101 be able to repeat to them or
par paraphrase what they said to you if
you had listen if you listen that
intently to someone that you're able to
say back to them oh so what what I what
I think you're saying what I hear you
saying is one two three and just simply
be able to summarize or paraphrase it
you've already you know you you've
already changed the entire landscape of
that relationship because you even if
you really don't care you don't give a
hoot you don't care about this person
but the fact that you know you made the
effort to be able to listen so intently
and to be able to share with them what
you hear from them and how you
understand it whether you sincerely
that's going to force you to be
sincerely interested because you won't
be able to to repeat it or paraphrase
without really making the effort to hear
what they have to say and this is
listening skills 101 I think that's
called Ming right what what's it called
Ming mid Like A Mir a mirroring yeah I
mean they have different names for it
yeah but you know even for somebody who
doesn't who may not comes so easily to
to Really you know you're in a hurry you
want to make some money you don't have
time so how are you going to how are you
going to be able to show any sincere
interest basic listening skills will
force you to be interested you know and
and and if and and I think that's just
something to share with everybody is you
know and it's it's more difficult than
it sounds quite honestly but it's an
easy step easy in the sense that it's
it's a skill that you you can adapt
right away um and we'll be a game
changer wow I have to tell you I really
really love this conversation and I'm
thinking if somebody wants to suggest a
book that we should review uh they
should send me an email atx.com c h m KS
sorry c h m c m k s n.com or put a
comment on YouTube or wherever you hear
it
uh or watch it but I really loved it I
really hope we can do more we can we can
do that more often absolutely and
happens to be happens to be this book I
was more highish in it because I read it
a few times and I lived it know quite a
lot of time but I'm sure we're going to
get to books where I'm going to just
have to be quiet and do a good job
listening there's a lot of there's a lot
of really good books out there that have
valuable things to say amazing okay okay
um yeah we'll leave it with this and
have an amazing day and we'll you know
let's talk next week looking
forward as as
[Music]
always wisdom for your wealth