Businessman Podcast Ep #10 פרק י | 🔥 The Outsourcing Playbook A Deep Dive with Barry Perlstein

I mention outsourcing 24 hours. The noise outsourcing. Outsourcing is popular business. It's getting bigger and bigger. Yeah. So it's becoming mentioned the idea of an outsourcing but so is covering most of the questions answers because this is what and you're good at it. So the best decisions possible is outsourcing. So outsourcing cost cost against you pay. So this is the mistake mention outsourcing is the outsourcing is a human being. Okay. My company, the Penguin Group, focused of companies, processes and systems. Processes and systems because that's something that we do. Okay. fail because the chaos is structure and this is part aggressive part outsourcing correct overseas worker guilt I should do set up business process. So business coach Correct. It's process question. Okay. Is this not the system efficient? Soil expression in English cheap is expensive. Socess based off my process and based off my company and based off my vision and based off my goals and based Fore and yet clear said goision correct. Okay. The basic handler. So in York billionaires Yorkia India and the Philippines different cultures mention in Philipp levels, but a general general culture, right? Yes. in the Philippines basic secretary admin works in India for web development Pakistan customer service Europe development Egyptic design >> correct Dominican Republic bilingual English. >> Yeah. Yeah. Going back years ago they they would not go and ask. So web development hub managers was Outsourcing for them get for them culture. in certain countries. Yes. The cultures to create. So this is agency welcome package. in the welcome package includement the culture. manager bringing the manuscript. Fore directly the ab. managers. Got it. Okay. private overseas challenges. Internet internet stability is sometimes an option is sometimes a challenge. The solution is overcess challenges with device clarity. Outing equals equals certain task. This is step number one. Step number two. That's a mistake. security processes and systems from time zones from languages from countries. So the speed from the internet generator just in Okay. What to do in their countries do agency backup generator backsp of the phone service phone to the computer in the Philippines. Okay. Pakistan, Colombia in South Africa. >> Okay. certain plately apart from the agency's job and got it. Okay. The basic approach to them is it overprotected and rightfully so. business. This is number one. personality personality. So agency dependent on him rightfully so the agency system of the computer. View only of the banks. Yes. protected system view only [snorts] client business office versus my computer hot securities in place. This idea is the connections are secure and information is secure. Right away security check is available. Web got wrong. versus mentions from the major So the agency project $15,000 number one excuse human being did an amazing job by the way. So alliance alliance company agency the agency as the project finished somehow doesn't show up. Yeah. fight to step in. So this is a responsibility from the agency. Check results office. We invest back in you by having an office. Security is okay. Excuse agency. Highend agency. saleserson down businesseship. kind of corporate company. But the idea is the partner Correct. So company doesn't show up the internet doesn't goes down in the first place but you're basically stepping in and help the company. Correct. Accountability culture. for the project on track. So now we're one day behind the project. So the focus of the project and the results anything goes wrong anything correct process processes and structure system. Correct. Got it. Mentioned time zones. time zones issue. Customer service for what's okay and a 11:15. Fine. Yeah, it's only 10:15. So emergency It's first time the project done right away. options. Philippines Philippines. customer 24 hours basically 24 hours coverage process manager. Get the process in our system. I'm meeting 2 p.m. This is in English asap right away. The next end from the day working hours or days open 24 hours for 24 hours. scenario of regular business hours. I was professional English was it the most comfortable option for me? So mentioned English get the English is do is do professional English canon. Philippines. Follow tasks. to do in the country but the country is South America where this is Colombia, Dominican Republic similar to America. for English. Mhm. How to get the English operation company vision. English. Got it. detcess training. So the creat for the Okay, management saleserson, but I'm ready is the core and the base and the foundation from the business. Yes. process has done CRM script has done business done model has done preparations for my professional opinion. Outsourcing So this is the process training smoothly. So welcome package in the welcome package and gave him the basic idea and understanding. So excuse is there an internet issue is is to record this understand the task. part in training based off the training company is visame. for attacking the worker. So he expects me ever divorced. I would expect weekend. So The leader the process of the systems like the ego company from my Correct. The cultures details Reload. culture. The next therapist. Compliment. Got it. the million dollar question which is pricing. Okay, pricing actual dollars overall concepts. position as an agency. The topic is an English expression. You pay what you get for You pay what you got for this kind of business. So, Amount bonuses birthday. project.uson A bonus human being a bonus local human being agency agency charged guilt agency especially high agency agency can get the English agency charge agency. So Okay. Yeah. in the bottom line. Governor Bestour and confidence. Outsourcing This is the local overseas. And this is the company's established grows. Foreign speech. Foreign speech. Foreign speech. is when a company field. So business alive. The business position position is ready to get the system. Correct. especially overseas. Okay. in the company. The step is paper. feels confident is the Health Cup. I get the monitoring system. I get the tracking system and I get the performance system. So team measion outsourced connection teams will feel uncomfortable. culture agency. So the welcome culture nice guy. This is vulnerable. The listening ear is there anything you want to change in the company listening ear number one is don't assume that they know it all the fra the m So the task included Do you feel I'm overwhelming you with too much work accompates? excuses in backup. So I can't prove the excuse the excuse is legit excuse proof is an excuse. So the blackout overseas is to do a hurricane. I get the relationship. Next step usually shows. Okay. Got it. Okay. An interesting topic was agency. the team agency agency. Got it. An interesting topic is AI. AIDS. So take on it. in creating a script in delivering the script in creating an idea humans concept. So outsourcing me outsourcing this for advantage for the outsourcing Helpful actual example. created a system in the first place. kind of external process. The goal is overseas cost efficient mega model from the company where the company was actually bleeding out so much. a businesscess commercial company to business. Overseas arbitrators, the company of food is deepest in business. Operate the company. The value outsourcing issue process issue. Okay. That's we'll see the process customer service a partnership process finance. Okay. number one in a process. System graphic designer action speak louder than words. Seeing is believing. is done. It takes step three is to create the mannering system. I get the customer service system. I get the training system, the goals, the visions as a company. foreign.cess process. It's a clarifying the noise of an outsourcing human being compliment WhatsApp or the text. My number is 9175339953. hirenos.com. >> Excellent. I getting tucked.