Episode 12: The Power of Saying SORRY in Business

all right welcome everybody Facebook Instagram LinkedIn YouTube every podcasts welcome to the barrel Solomon's Show it is Monday morning we are excited here wealthy commercials I got to tell you a lot of great things going on a lot of exciting stuff going on today I want to talk to you about a very very powerful word and the English dictionary the power of saying sorry in business you know before you guys join the show it actually said the power of saying sorry and I made them change it to power of saying sorry in business because I do not want to be your therapist if you have daddy problems go see a therapist if you have been those problems come see big B power saying sorry super powerful let's get right into the show number one sorry is the magic word you've heard before in life please is the magic word please is so easy to say you get me a cup of water please can you do me favor please or thank you you know very fun they're always called magic words from your kid it is not magic because it is easy to say thank you and please to somebody the hardest word in the English dictionary to say is sorry it comes with so much emotional baggage that comes with so many issues I want to share with you an example of something that happened this morning at a client that called me the guy was totally upset one of my shooters one of his shoots was sick and it messed up his whole day and he was so mad at us and he flew in executives to come to the shoot and III it was literally out of my control he was the guy was sick I I could not do anything about it one of our shooters were sick so what did I do instead of fighting back I pick up the phone right away this is like 7 o'clock in the morning pick up the phone and say hey listen I really got to apologize I'm really sorry about the inconvenience I know that this meant a lot to you I know that things didn't go the way that we expected them to but here's what we're doing to rectify the situation it completely changed the conversation it completely changed his demeanor completely changed the attitude of the whole entire relationship and the guy at the end of the day was so appreciative that I got on the phone and I actually said that magic word I'm sorry I would rather be wrong than be right and my client is happy how do you like that even when I'm right I let myself be wrong I'm sorry I apologize won't happen again my bed I take responsibility all right next in the power of saying sorry in business don't let your pride destroy you a lot of people want to be prideful a lot of people want to be right everybody wants to you know maintain their their position that's why you love that's why I love kids you ever see kids they get into a fight with each other they're pulling their hair one kicks the other kid teeth the other one punches the other kid in the stomach it bites his friend and then literally like five minutes after they're playing began together in the sandbox because they don't have pride pride destroys a man I see it all the time it's so much better just to say sorry and swallow my pride and say listen I take responsibility I messed up don't let your pride destroy you in business huge that's the other nice thing is you know to say hello to somebody or good morning you sort of have like a window of opportunity like that big but you could call somebody 30 years after the fact and say that you are sorry and that is a very very strong bold and powerful move and respectable move so don't let your pride destroy you don't let it eat you alive say sorry to the people that you have wronged in business next number three if you win you lose let me tell you what I mean by that if you are right which makes the other person wrong and the worst thing that you could do to a prospective client is make them wrong because you automatically put them in a position of weakness it's not a nice thing nobody likes to be wrong so even if you win your argument you end up losing because yes somebody is gonna be pissed off at you and who literally wants to kill you because you made them wrong I regularly smaller my pride last week in particular I'll tell you I've a meeting every every Sunday I have a personal coach every Sunday I meet with him and last week I had a really good week and he said to me why did you have such a nice week last week what do you think change last week from other weeks and I said them there was three instances where people are trying to fight with me and I just I didn't get in the ring I didn't fight back I just let them do their thing and I just sort of okay you want to hit me you want to kick you want to scream you want to yell you want to you want to swear that's your business that's your problem and I just didn't fight back and like my week really was so smooth as a result of that so even if you when you lose let let other people win once in a while it not only won't will it not kill you it'll actually make you stronger next call yourself a jerk so they don't have to it is so gratifying to call yourself a jerk hey I know it sounds crazy I know it sounds funny but everybody knows you're a jerk anyways I'll talk to myself everybody knows that I'm a jerk anyways so if I pick up the phone and say hey listen I know that I was a jerk it's so much more liberating than first of all having them call you a jerk because when another person calls you jerk it's really hurtful but when you caught yourself a jerk so they don't have to it's actually not so bad so if you want to lead up to the apology and business be like hey listen I'll give you another example I had a client maybe three four months ago we produced for them something they didn't like it off - off the bat it happens it really does and when it came time for the second installment of payments it was a battle between them are they gonna pay or they're not gonna pay we put on we put in all the work I thought that we did a great production for them it wasn't their taste that happens I'm the video production business people have taste things are good sometimes things you're not it's a matter of taste you might like it you might your wife might hate it it's a matter of taste and I lost it on the guy really I swore at him I yelled at him it was not a nice situation I really and I take responsibility for it and I call Enosh and I went to his office I got him like I gone in my car and I drove to his office 20 minutes after the phone call and I said then listen I'm sorry I was a total jerk on the phone okay please forgive me you didn't deserve it we ended up salvaging the business relationship we're good friends we're good friends today call yourself a jerk so they don't have to next on the power of saying sorry in business the power of sorry five it's big to be small right you ever hear a person say be the bigger man if you want to be the bigger man or the bigger woman say sorry that's usually people don't say well if you destroy your competition or if you beat that guy up or if you win the battle you're gonna be the bigger man know people usually say to the guy that takes his head off puts his hand in his hand knocks on the door and says I'm sorry usually that's the bigger man it's very big to be small humility is so powerful cannot explain it there's a huge magic when when a person humbles him or herself down and the and is the bigger man it's big to be small last but not least I want to go over the few things we discussed today the power of staying starring in business one sorry is the magic word it's not please and thank you they lied to us when we were kids sorry is the magic word you get a lot more saying sorry than saying please to but still say please it's a nice thing to don't let pride destroy you pride removes a person from this world don't let it do it to yourself let everybody else have big egos and big everything you be humble that's the most powerful thing three if you win you lose meaning it is does not make you a bigger man or a bigger person to put the next person down let them win once in a while it's not a big deal next call yourself a jerk I do it all the time do it so they don't have to and finally it's big to be small I think it's very powerful very self-explanatory ladies and gentlemen thank you for tuning in Instagram Facebook YouTube LinkedIn I love you guys have a wonderful day god bless and don't forget how powerful it is to say that sweet word I'm sorry