Transcript
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So basically they went on to Gary, they
had Gary Vee on and they said, "Can you
give us a tip? We're not growing. We're
stalling." They said, he said, he says,
"You guys have here some cameras and
lighting and stuff that I have never
seen in my life. You have better
equipment than me, yet your views are
not good. Stop with all of that and just
put out more content."
>> I took it as a big lesson. I said, and
and by the way, nobody ever complained
about my quality because the sound is
the top. This DJI is the best best
sound. The quality is clear. It's also
it's not such a heavy file, so it
doesn't take time to load on when you're
watching it or whatever.
>> So, I'm just saying I took that from
that lesson. Anyway, guys, welcome to
another episode of Positivity. Super
excited about this one. Just a small
recap. We spoke about all the hack here
with Benji from Smash House Burger and
we spoke about the hack of what happened
in Lakewood, the new location, why he
came here and the story of how he
adjusted the restaurant to this uh
place. If you know, you know. We also
spoke about how you can open your own
business and restaurant and to be
passionate about uh what you do. So
excited to have him here in the Westwood
uh studio, Westwood office building. So
without further ado, enjoy the episode.
>> We already did a part one and people
kept on asking again and again and again
do a part two. They want to understand
his marketing strategy. They want to the
it was now in the news on Lakewood/tom's
River that he came with a new location.
I went I wait went day number two or
something went to check it out myself
>> and um I never had food from Smash
before that by the way and it was really
good. Um the the popcorn chicken the
double smash. Uh um smash. Yeah.
>> Exactly. I posted a video about it. It
went viral.
>> So I'm very excited to be back here
because I think that we share a lot in
common that personally I enjoy sharing
stories um through social media. That's
what Weber Media does as a company. And
I think that Benji really from all the
brands and kosher food brands, people
look up to what he's doing and they want
to be like him. And today I can say in a
sense, it's going to be the caption
revealing the secrets of of Jewish
marketing of Smash House and the secrets
right here, which is see I'm giving it
to you right in the first few seconds is
to share your story, to be real, to be
there to show up.
>> Correct. Um, and I know Benji from the
first podcast that we discussed is that
this is something you're passionate
about doing. You tried different things
and then you're like, "Let me find a
brand that I actually connect you." You
own the Braavos Pizza,
>> correct?
>> And now you're doing this. So, how is it
coming to Lakewood? What's the Lakewood?
What was the the mass a little bit? Tell
me what's going on. What's happening?
How is it adjusting to the Lakewood?
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>> So, first of all, the outpour of
love and and people coming and
supporting has been huge. Yeah, there's
been hawk here and there. Um I know it's
first of all, you know, shout out CBN
for the hawk, man, cuz he really put us
on the map. And
look, we people felt like we're coming
to like, you know, you know, and and and
and oh yeah, we're here in your face.
And it was the exact opposite. And we
sat with the Raan and we sat with
everybody and we straightened that out
real quick, you know, because we're not
here to to to stuck people out. And
that's that's part about marketing. You
have to know to every community how to
intertwine with that community. Not to
come and say, "Oh, this is us. Either
you join us or leave us." No, the
godless is okay. Now we're in the five
towns we have we have a different type
of strategy than we have for now as
Lakewood Toms River, right?
>> You understand? Same thing for Miami,
>> right?
>> And the same thing for Queens. In Miami,
I'm 40% Gamium. So, we're running more
of like a Gisha brand that happens to be
kosher, right? In in in um in Lakewood,
we're running it as as as a kosher fully
glo kosher brand that's that's out
there. You understand? with the rules,
with the the graffiti, everything
matches up.
>> Basically, we we and that's what we try
to tell the r, you know, we met we we
met we met Rabbi Rodberg, I think that's
his name correctly. Um, and we told him,
we said, "Whatever you tell us to do,
we're going to do,
>> right?
>> That's what we're here for. We're here
for the kids to have a good time. Come
join. Our whole marketing is based
around the kids." And that's what people
know,
>> right?
>> He's saying the little kids that come to
draw and get the juice box and the
prizes and the giveaways and they hang
up their pictures. That's what it's all
about.
>> I also hung up my picture. which I hope
I was allowed. I didn't know it was only
for the kids.
>> But I'm hearing two things, Benji, I
want to press on that. Number one is the
fact that
>> you're saying that the way that you're
adjusting and you're talking about the
brand, which shows that you're different
than any other brand, which is that
there's somebody to talk to,
>> correct?
>> And there is a face and there's a voice,
>> correct,
>> to the story, which is something that I
love, absolutely love. But also, I was
thinking, wouldn't you say that this is
something where it's like you're
successful and that's the only reason
why they're coming after you? Meaning to
say that if it was just another any
other restaurant where there's no face
to the page, no owner, no story, and in
that case, they're like, "Okay, all
right. So, this is not hawk." Versus
over here, we have the guy, he revealed
himself. He's the owner. So, now we have
somebody that we can go after.
>> So, I first of all, I don't consider
myself successful. start with that
because I didn't finish what I started.
So, I'm in the middle of a journey, but
I don't consider myself successful. So,
let's get that out of the way.
>> You told me 200 locations by 2027.
>> So, we're working pretty slow. Working
pretty slow, but I don't consider myself
successful. Um, the reason why they came
after me because
>> to them it looked like I kind of asked
for it. I came in, yeah, we're here, you
know, we're doing this, we're doing that
instead of coming in and, you know,
trying to speak to Rabbot first and
trying to figure this out and figure and
I get it. And and I get it. I grew up I
grew up you know, we grew up in a we
grew up from I went to Yeshiva and Lake.
I went to MFA for nth grade, you know,
so I know exactly, you know, what's
bothering them. That's why I didn't take
it offensively. I said, you know what?
We're going to get ahead of this right
now and we're going to put an end to
this all right now. You understand?
>> And I explained to my franchisee,
>> they're not coming here from bad. Yeah.
There's one, two people trying to be
bad. Yeah. But most going to be negative
>> are really concerned. Like the rub
showed me text messages from really
concerned people like we really want to
bring our kids but these boys are
talking like down to the girls like some
you know
>> it's not comfortable to bring the these
the kids around and we want the families
>> right
>> we want everybody but you know the
families are our main priority
>> and
>> you know I'll give you an example today
the after we had I put out that video
right that we're not going to have make
let it be a hangout
>> some r from Eden town yes called me hey
is it okay if I bring the boys it was
this morning I said of Of course, you
could bring the boys to come eat, but
they're going to come play around. I'm
going to have to throw them out,
>> right?
>> I don't want that in in in our area,
>> right? So, it's it's literally you're
honoring what you mean and you're
serious about it.
>> There's going to be no games. Um, and
anybody that's in town that sees
something going on
>> and everybody knows how to reach me and
where to reach me. My phone number is
out there. Just let me know right away
and we will get a ahead of it. We'll put
right away we we'll get it done. That's
not going to happen. We have security
standing there right now. It's coming at
7 o'clock. Yeah. I think people don't
people probably think that for you it's
like a business thing, but I happen to
know you a little bit and it's actually
a value thing for you. I know it is like
uh
>> I have a 17-year-old daughter.
>> She wants to hang out in Smash and Five
on Saturday night. If she's not working,
she's not going to smash house.
>> Wow.
>> I kick out the teens on Saturday night
in Smash House. We're not eating, get
out. We lock our bathrooms.
>> We We don't want that there. We want We
want us to feel like a safe place for
the kids and the families.
>> Okay. Before we discuss the exact
details and the measures that you're
actually taking, I want to take a quick
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about this popcorn. No flavor. No, that
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thing, his own company.
>> That's good. Let me try. You want to try
it?
>> You want to taste it? Yeah.
This is actually the new flavor called
Friday, a spicy barbecue flavor.
And guys, it's available now in all
stores. I'm going to leave a list of
where it's available.
>> Well, not bad, huh?
>> Yeah. Most supermarkets, uh, Gourmet
Glatt, Evergreen, they all have it.
>> It's like a higherend popcorn.
>> Yeah. Do you actually like it? You want
to taste the butter one? You said you're
going to be honest, Benji. If I don't
like it, I'll say it's horrible.
This is good. I used to love barbecue
popcorn as a kid. The Golden Flen Club
barbecue popcorn.
>> Yeah.
>> No. And it is healthy. You You can feel
that it's healthy. He makes it with
coconut oil. Coconut oil. Nobody does
that. That's your That's your kick. I'll
give you the big one. I'll have a big
one of that. I'll give it to you to take
home. Um, okay. Um, so guys, thank you.
If you can support the sponsors, it
really means a lot. Buy a thing, send me
a picture, reach out to the blinds guy,
just save their number even so for when
you need, it really helps support the
channel. So, thank you very much. Also,
you know, when you comment, you go into
a raffle every week. So, yeah, this is a
program. Okay, let's talk about the
actual details. Let's say closing. I was
happy that a place is closing at 2 am
because I sometimes I want food or I
want somewhere to go visit. When I came
to visit was we went at 11:00, 11:30
like it was late already.
>> So how do you deal with that? Like first
of all, why would you be open till 2:00?
>> Cuz in in in New York City and stuff, we
have a bigger, you know, more of a crowd
coming later later at night and also
when we spoke to the rabbi, he made
sense. It's like, who's who's really
coming at those times at night?
>> Troublemakers.
>> Who's really coming at 12:00 at night?
That's when I said, you know what,
you're right. We're going to shut early.
>> So, I was telling my uncle, I said, I
said, what do you want? I spoke to him
yesterday about this. And I was like,
"What do you want rather? They should
hang out by other places." Wawa quick. I
don't know what 7-Eleven. But then he
was explaining to me, he said, and he's
a father of kids, older kids. And he
said, "Look, when there's a place with a
ha that's open later, it kind of makes
it as if, oh, it's kosher. Yeah, it's
normal to hang out there 1 2:00. But if
it's other place, a gas station, then
okay, nobody's giving the ha there."
Does that make sense? I mean that's why
you realize also um
it's a lot easier to go off the dra in
Israel than it is over here.
>> Why?
>> In Israel you're going with other than
you're going through you're probably
going to end up with with with not you
know and you're a lot more aware of that
than than not being aware of that. It
kind of makes sense
>> what your uncle is saying. You
understand?
>> Does does it lose you business that you
have to close at 12? I mean, we're going
to check, but I don't think it's going
to lose any business
>> because people just going to come before
12,
>> right? Or you gonna come tomorrow?
>> What about Uber Eats? Can that stay open
till 1?
>> So, I had people tell me, you know, stay
open at Uber Eats, pull up your chairs
and stuff like that. Again, right now to
make sure that all this like look, we're
new here. So, you have to make a
statement right away. Like, no. So, we
want to show like, hey, we're not here
to play games. We're taking this
seriously. Boom. So, we set down the
rules right away. So, first thing you do
is you shut down your Saturday night
because Saturday night is one of the
biggest problems where all the hangouts
happen, right? Okay. So, we're going to
shut it down until we figure out the
security situation, making sure
everything is in place, you know, then
when I see during the week it's running
smoothly, then I can start talking about
opening bunch of chabas. I'm showing not
only the community, I'm showing the
teens
>> that we're not playing games. You going
to come eat, you're going to have a
place to stay. You're not gonna eat, you
don't want to hang out,
>> not by us somewhere else,
>> right?
>> Not that's what it is. So, you have to
make a statement early. If you're going
to wait, let it play out, you're going
to wait a couple of months, then you
know you're not serious,
>> right?
>> So, you have to show right away, hey,
we're serious. We're taking action right
away.
>> Yeah. And you know, it's only going to
get busier and that's a funny thing.
Like somebody asked me, it's like, you
know, okay, maybe it's just now the
beginning that it's busy. You literally
can't get into the parking lot. I mean,
I mean, you could cuz it's big enough.
But I'm saying like it's
>> other times at night like like 6:30,
7:00 you
>> can't find parking.
>> But but I noticed this is not going to
stop. It's only going to get more and
more. The more people move here, the
more people
>> I think that's all because it's it's a
brand and people connect with you,
Benji. I mean, that's that's amazing
what you've done
>> because we're authentic.
>> Yeah.
>> We're authentic. Right.
>> Right. I say, "Okay, I'm coming to
Liquid. I'm going to put on my costume.
You know, I'm put on a white shirt,
black pants." No, this is this is this
is who I am at the moment. This is my
whatever you want to say, my bush. The
way I look. This is the way I look right
now.
>> Right.
>> Doesn't mean I'm a bad guy.
>> Even your merch is super cool. Yeah.
>> Like when I saw it was the first
company. I don't like to wear things
with names. Even my own clothing that I
wear, I try not to have too flashy. But
when I saw this, your guys wearing it in
the store, I was like, I want one of
those. This is It looks cool
>> because we're all That's what people
don't. Oh, Smash House. You know,
>> it's a brand,
>> right? That's the first thing people
tell me. Not your food is good. You're
marketing. Wow.
>> Right.
>> Okay. So,
>> that's what that's the same thing with
you. That's why you're wearing the
shirt. like I want to wear their shirt
because we created a culture that
everything here is happiness,
excitement, have a good time, right?
>> It's all about having that's all it's
about, right? Having fun.
>> I have the hardest question for you. If
somebody's owning a restaurant now and
he wants to
brand himself, market himself almost as
if he wants to be like you but himself,
how do they get there? What do they do?
What's the secret recipe? I feel like
there's so many moving parts. It's a
overloaded question.
>> There's one moving part. Okay.
>> Before you start with the marketing,
>> yeah,
>> make sure your food is consistent every
day.
>> Uhhuh.
>> Taste the same every single day. Not
that come on Monday tastes like this, on
Wednesday tastes like that. No, you have
that down pat and you know your your
kitchen's consistent. Now you go a
marketing campaign.
>> It's interesting that you say that
because maybe it's on a subconscious
level, but consciously I really don't
care how your food tastes like. It's
tasting 90% better because it's smash
for me. I'm sitting there. I'm in the
environment. I'm having a good time. I'm
h I I came with my family. We had a
great time. I really didn't care. Very
good, not so good.
>> That's three and a half years later. But
the hype started with the food. Like,
wow, what's this? Right.
>> Oh, that's what you're saying.
>> You're okay. Look, you you're building a
building, right?
>> Yeah.
>> Building a brand is building a building.
The problem is everybody wants all the
clout and the hype right now. So, they
start at the penthouse,
>> right? Now, you're wobbly. I build my
foundation. My foundation starts in my
kitchen. Then it starts with operations,
>> right?
>> And then and then we and then after
that's down pat, now I start investing
in the marketing. And if I invest in the
marketing and you're coming in and
you're getting a bad a bad experience,
>> you're not coming back, right?
>> I just wasted money on that.
>> So you're saying something very good.
How did how was location number one
successful? That's the question I should
be asking. So location number one is
>> you and it started before this whole
hype. Was it this was the success like
you said the consistency?
>> Yeah. Yeah. Our food our food our food
is what spoke people like wow what's
this? What's this?
>> Benji it's like what's the
>> And then when I told the guy that was
that that that was running it for me and
now he owns the Bokeh Miami the Bokeh
store the Miami store and he's going to
open up state again this year.
>> Okay. Um,
I told him, I said, "If we're going to
put good, consistent food out,
watch my vision where this is going to
be the biggest kosher brand walking."
He's like, "What are you going to do?" I
said, "I'm going to put every last
dollar I have into marketing
>> and I'm going to go double down, triple
down, and I told him, you have one job.
You make sure the food here is
consistent and watch me handle the
rest."
>> So that I'm assuming that's why you're
here every day. Yeah,
>> cuz you get to watch.
>> Not only watch, I taste. I taste,
>> right?
>> I taste the food in every location
almost every day.
>> The guys in the kitchen, you have 15
guys. They're not chefs. So, how who's
the quality? Who makes sure that there's
quality there?
>> So, every manager, every operator of his
store is responsible to make sure that
it because when I come in, people are
like, "Oh my god." And they're standing
here to see what's going to be my my my
verdict on the food that's being tasted.
There's times like if you come into The
manager is the chef. What's
>> there's no chef. You don't need a chef
here.
>> Who's making sure the quality?
>> That's all you need.
>> So, the manager has to taste it. Who's
tasting it every day when you're not
here?
>> I have sometimes I send in randoms to
just go buy a burger and let me know how
it is.
>> Mhm.
>> You understand?
>> There's always this a lot of trick tests
that we do.
>> Again, now it's very hard to mess up
because most of our stuff is already
manufactured and stuff like that. So,
our spices come already ready. So, you
have to just taking it, spilling it,
mixing it.
>> It could be raw. I mean, it's pretty
easy. A burger should be raw.
>> No, not ours because we're thin.
>> Ah, okay.
>> You understand?
>> So, you're not running into that
problem.
>> So then again, and you and and also as
you're going to grow,
I can take you step by step if you want,
but as you're going to grow, right?
>> Yeah.
>> You're going to have to make changes.
I'm making changes right now to my
operations
>> in this location.
>> In Lakewood, I have two guys, two good
young Lakewood guys. One of them was
actually my ninth grade in the Lakewood
with me. Okay. Okay, they came they they
they were helping me out. They saw how
we worked the first day. They're like,
"Benji, we can make your system better."
And he was so convinced and I don't like
making changes sometimes. And I said,
"You know what? Do whatever you want.
You have three months to to prove that
your system is better than mine.
>> And if it is, I'm going to send you
every word to change it."
>> Mhm.
>> People come to me yelling, "Benji." I
said, "Guys,
>> what does the system mean?" The system
means how the order comes out.
>> How fast the order comes out.
>> Uhhuh.
>> We want a 15-minute max wait time.
That's what we want, no matter how busy
we are.
>> Okay. And so now we're working the whole
thing is so how I don't know how you do
that 15 minutes.
>> You had probably a thousand tickets over
or more.
>> Yeah.
>> I I have no idea how you do that. I
don't know.
>> And every order, every bag it
>> I don't get it.
>> That's why you need all those hand
>> lines to the door. I don't I don't know
how you do it. Like at no point did you
say sorry. I've seen too many
restaurants do that. Sorry, we can't
handle. You're just going.
>> But this what happened to me. So on
Sunday, let's say like at five o'clock,
I'll probably have to shut down for like
40 minutes because I rather you not
wait.
>> I'd rather you be upset at me that I'm
not feeding you than you upset at me
because if you're hungry and you're
waiting,
>> you're like, "What?"
>> So Sunday you had to shut down.
>> Yeah. Twice for 40 minutes.
>> Damn.
Wow.
>> Right. Okay. That's a good
>> Because I'm putting the new system I'm
putting also the new system with these
guys. What? Like no, let's do when it's
up. I said, "No, we're going to do the
system now because if you're going to
wait another month now." Also, my
opinion is just not it's not going to go
less. It's not gonna get more empty. I
think it's just gonna get more full.
That's our goal.
>> No, for I know there's the new
restaurant theory, but there's also for
you and in all your locations, the more
people know about it, the more people
get hooked. I'm seeing people doubles,
triples, they're deer again and again
and again.
>> I tell people calm down. Don't come down
too often because then you're going to
get sick of it. Not going to want to eat
this anymore. You understand?
>> That's how we are as human beings. We
get excited. We want everything now and
we want it quick and every day, every
day, every day, every day. And you're
like, "Okay, I can't do this anymore."
Right. Yeah. And how do you keep the
prices down? That's that's something
that I
>> Uh-huh. So, all right.
>> Volume.
>> Look,
>> you still have a burger for six bucks on
seven. So, that's that that's our loss
leader.
>> Mhm.
>> Right. Loss leader means that's how I'm
going to get you into the door. Now, I'm
telling you, hey, you want to teach this
what I did when I started. I said, you
want to teach a new restaurant? We'll
cost you seven bucks. I'm going to hook
you and then you're going to want more.
>> Nobody's coming back day after day after
day for the $7. No, because you're not
going to get full from it.
>> Uhhuh. Okay. Right. So, you're going to
need a fries with it.
>> Everything. Again, marketing. If you
don't have a strategy, you're blowing
money.
>> Who makes your strategy?
>> You got to sit with yourself. You got to
sit with people. Again, I have marketing
companies that help me. You know, we we
we hire one. We we we leave one, go to
the next one. You have to always be
ready to keep up with what's trending.
You
>> always my whole Instagram feed is
nothing but the hottest restaurant
trends running. They're like, "Oh, wow."
And then you see,
>> and that's what I realized,
no one else was following the trends.
Now, everybody's already catching up,
right? But no one when we started this,
no one was following trends. We were one
of the first guys doing the the
marketing what everybody's doing. Now
everybody's copying and I'm good with
it. So I said, "Okay, now you're copying
me. Now I got to step it up a notch. And
I started doing,
okay, we're in competition, right? So
now, come
>> now. I stepped it up. You're spending
five grand. I'm spending 30 grand now.
Spend 30. 30. I'm going to spend. That's
That's what happens. You double. So now
we do the smash ciphers, right? So we do
we do shows. We do talent shows. We give
away cash prizes. I'm I'm going to
always leave the level at the highest
possible,
>> right?
>> You understand? And that's why people
tell me, "Oh, you're not worried. This
guy's opening. This guy's opening." I'm
not doing this to be about I tell people
does a does Rolls-Royce care how many
Hondas Honda is selling.
>> No, seriously. Yeah. No. So then why do
I care what this guy is doing? Let him
sell. Let him open. I don't care. I'm
focusing only how am I getting more
customers into my door, not what my
neighbor is doing.
>> It's amazing.
>> That's all we do. My whole day is when I
wake up to go to sleep is how we're
getting Smash House to the next level to
the next level. Making changes. Dude, I
had marketing people tell me, "We don't
want to work with you anymore, man."
>> Why?
>> Right now, my marketing guys like,
"Dude, I'm done work because I'm I'm too
demanding."
>> Like, there's a trend. I know the chat.
I need it out now. Now. And I'm willing
to pay top dollar. Are you going to give
me top service? I'm going to be up your
You know what? But that's the way I
work,
>> right?
>> That's the way I work. And you have to
love what you do, man. If you're not
going to love what you do, you're you're
toast,
>> right?
>> Especially in the restaurant business
because it's so like everyone tells,
"Oh, how you doing with all the pressure
from Lakewood?" Cuz I love what I do,
>> right? So this is just another thing.
Yeah.
>> I'm just I'm just saying, hey, I know
you're scared of me, but let let me
introduce you. Like here, this is me.
I'm like this. I'm like that. We're not
we're not as evil as you think you are.
We're That's all they want. Like who are
you? You understand? Don't come in and
try to bring your stick. I think it's
liquid. It doesn't work in Lakewood.
>> Right. I have an interesting question
for you. Two thing, two-part question.
Number one is that people say that the
Lakewood food market is oversaturated.
And I know that there's a list just came
out. 120 restaurants in Lakewood.
Lakewood Times. Yeah.
>> Wow.
>> You see, I glad you didn't. Food stores.
>> Yeah.
>> I don't even know.
>> So, yeah. So, that's that's kind of
answers my question a little bit. Um,
I'm also curious. There was a lot of
different locations to open. You went
and you built your own location. Um, I'm
sure you had options to maybe buy. Did
you have options to buy? Why did you
choose that location? Why do you choose
to build your own location and invest
all that money? Um, and why come to
Lakewood when there's so much food here?
>> So, I'm going to start from the end and
we're going to work it up. Okay.
>> So, the reason why we came to Lakewood
is because for two years already, people
are reaching out. We want to open Lake
open in Toms River. We want to open
here. And I'm like, no, we're not ready.
We're not. We get barm. I've never asked
one person to open a smash franchise.
>> I've been asked all the time and I say
mostly no. Like I'm in talk to somebody.
He wants to open five locations in
Mexico. I'm trying to turn I'm trying to
brush him away. Like I'm not there.
We're opening one in LA in a few weeks
and I'm terrified because I'm not so
close to there and it's six hours away.
So my brother, which is my right-hand
man, I'm sending him there for for a
month.
>> Wow.
>> Yeah.
>> Okay.
>> So they weren't ready for
>> It's like Yes, it's nice to have five
locations in Mexico, but how do I
control it?
>> How do I control the the consistency?
>> Exactly.
>> That's all I'm worried about.
>> Correct.
>> Making sure that every day you're
getting the same product,
>> right? because if they're not good then
all of my locations here are not
>> that's why we didn't come to Lakewood
yet
>> until I didn't do five times Brooklyn
after I finished Brooklyn I said okay
now we're ready for
>> as a brand
>> right
>> there's your answer for for your first
question
>> okay why build a brand new location
>> so that's only because
my landlord is a real
guy
>> okay
>> guy name is Mati Fleman by the way I
know is going to kill me for this, but I
don't care. And I met him when I did the
pop-up for Twillery, the the smash
popup. And I never do buildouts.
>> I rather take an old restaurant and do
it. I don't know anything about
buildouts,
>> okay?
>> Nothing. That's not my expertise. I
don't want to deal with it.
>> And Twillery had a manager and told me,
"You have to meet this landlord." I met
him. I shook his hand. We started
smooing. I said, "Dude, I liked it. I'm
a very feely type of guy,
>> right?
>> If I can stand and hang with you, right?
I'm doing a second podcast with you. I
like your energy. I hang out with you
this and that. Yeah. There's some people
I can't even stand 10 feet with them and
I start
>> Yeah.
>> I get very jittery.
>> Yeah.
>> Right.
>> Yeah.
>> So he's a real
>> he's a real as they say.
>> Right.
>> So like I can roll with this guy ever
since I told him. I said mi
>> I'm doing this only because of you but
one I'm asking you one I'm not dealing
with nothing about the build out.
>> I'll give you my approval guess and he
said okay no problem.
>> So he built it up. did everything from A
to Z. Now he's like he was ready March
1st to open. I said I'm not opening yet.
>> Wow.
>> He was Why not? Why not? Why not? Why
not? I told him because I'm thinking
long term.
>> Uhhuh.
>> I can open before Pesak. No one's
getting excited. They they have to come
to me.
>> Yeah. But respectfully, I think he got
the better deal because now his entire
mall over there is packed. Uh you know
what I'm saying?
>> The landlord in Pomona also like
whatever you want. Yeah. Yeah. Yeah.
Yeah. We'll do whatever you want. Thank
you. Thank you. And I'm serious, Benji.
I mean, there's there were seasons there
and you know, this brings people. Of
course, Twitter wants you there.
>> I promise you, my promise you cuz I we
have because we do real real holy work
behind the scenes that no one's
business.
>> Mhm.
>> As a brand.
>> Yeah.
>> Like I have my my different locations
giving my to certain like we support
Tyra in the background. It's one of our
biggest things, you know, and and we're
big into it and we have huge UC. I'm
telling you, we have huge huge and I
give that's my first thing I know that
the marketing is working also. It really
is working,
>> right?
>> It works. It works.
>> People have to understand you have to
learn how to create attention.
>> Mhm. So, I guess that when you came
here, you didn't even know that there is
a liquid market. Especially I follow
Brian Fade and he's amazing but he keeps
on saying on a status he's like guys ask
me before you open a food establishment
if it's even needed or not because there
is a big food market and unfortunately
every month there's another restaurant
closing and every month there's another
restaurant opening so there is a very
it's a happening
>> it's a very big common
>> why do you think that's happening
>> I think it's because most of the
restaurants are not unique they don't
show their face I know so many new
restaurants and again I'm also a little
bit in the marketing industry. A lot in
the marketing industry, so many new
restaurants open up, they're invisible.
They're just invisible. Nobody knows
about them. And and in my opinion,
respectfully, I don't think that food is
enough to get somebody to come to a
restaurant.
>> Exactly. Today, it's not.
>> That's what I'm saying. So, it's
>> And that's why people don't come.
>> Yeah.
>> That's why I didn't market to people
like us. I market it to the kids.
>> Those little kids are going to drag your
parents to come to my store.
>> Right.
>> That's that's my market,
>> right? It's very smart. And it's through
social media because they're also there.
I don't think you do paper ads at all. I
mean,
>> we used to do paper ads. I mean, as we
got bigger, I realized that that that
paper ad again, depends which
neighborhood you're in. By the world,
paper ads are going to work for you.
>> You understand? Like a guy like the
liquid scoop if he has a newspaper or or
another guy that like like for instance
in in Far I did the five towns Jewish
homes. Those are kids that don't have
TVs and stuff and they read the newspap.
I used to buy for one year almost the
center fold page. Two pages. Oh wow.
>> And I had a myself with a picture of the
golden ticket. Everybody's a winner.
Come get your golden ticket. You know,
you can get a chance. It worked. It took
off.
>> Wow.
>> It was wild. And the second we stopped
>> it. It didn't plate. It plateaued. It
just went
>> It didn't get exciting anymore. But
again, been I'm myself redoing the whole
golden ticket system that I'm doing. And
it changed completely.
>> Okay. What's the golden ticket system?
You explained it already once that
randomly you can find in your bag a
golden ticket.
>> Right. So now what I did with the golden
ticket is basically um we built a box
like this, a glass box.
>> Yeah.
>> Um and you see your prizes. So you have
like PS5s and stuff like that and cards
and wax and different type of stuff.
>> And as a kid you're like whoa. Imagine
as a kid you get to come in, you get to
choose the prize. You get to see what
you're choosing,
>> right? What excitement you going to get,
>> right? Mhm. So that's something very
smart that most restaurants don't do.
They don't market the kids.
>> It's a waste of money.
>> I feel like here in Lake Yeah. I feel
like here in Lakewood though, I think
you're mark I think that it's the adults
that are coming out to eat.
>> The the the most beautiful thing about
Lakewood that that I saw is that the
Yeshiva boys.
>> Mhm.
>> Can we get merch? Could we get merch? We
want to wear your sweatshirts. We want
to I gave over 700 pieces of merch in
less than a week.
>> Gone. that you give for free.
>> For free?
>> Why?
>> I never charge for
>> because it's also part of the market.
>> I tell you like this. You're
>> Yeah. All right. You're going to wear
this once a week. If not, you're
stealing from me.
>> Mhm.
>> I'm not giving it to you to put in your
closet.
>> You want to put in your closet? Don't
take it.
>> That's why people like, "Oh, give me a
yamama." And I tell I tell the boy, "I
don't need you to wear this in yeshiva,
but you're allowed to wear this outside
of Yeshiva, the blue yamaka." If yes,
I'm not telling you to go with this to
Yeshiva and and and make problems,
right? You wear it outside. That's why I
want you to wear it to camp outside.
People be like, "Oh, what's that smash
house?" That's what I want.
>> Correct.
>> People Yeah, dude. We spent $10,000 on
swag just for the opening. Even more.
>> Wow.
>> Yeah. And I bought another 300
sweatshirts coming next week and
basketballs and we're going to give it
out even more. Dude, I have parents
coming to me d with their kids. What did
you do to us? My kids are dragging us to
come here.
>> Right.
>> I tell my franchisee and you guys are
asking me what's this marketing so much
money. I said here here's your answer.
Mhm.
>> A lot of people tell me no because I
charge a marketing fee because I know
what we put in what we put behind it.
>> We spend
a lot in the mid6 figures in marketing
we spend a year.
>> Yeah. With the giveaways and the prizes
ends up we're mid six figures.
>> That's crazy.
>> Yeah. Just my SEO and my website is 75
grand.
>> Mhm. Oh, there's SEO like
>> for the location. Yeah. Google my that's
like 75 grand
>> before I even started my Instagram
videos, my giveaways, my golden ticket
prizes, all that. We spent real money
and these are all the franchises coming
together and we have a pool. We put we
put money into that pool and and they
trust me and that's why I'm so like into
it because I feel like I'm touching
someone else's money. So, I'm so careful
how I spend it and I have my partner
Dave sitting next to me to make sure
that everything is like I was gonna say
you're taking No, I'm gonna show you
where we're putting money towards.
>> What happens if a location isn't doing
the best? I don't know if you ever had
that even, but we we already changed
like three franchises.
>> Mhm.
>> Oh, like the do you change the owner?
>> Yeah. Yeah.
>> Ah, okay. So, it does happen.
>> Again, I'm I'm not here for people like,
"Oh, you're here for the quick fix?" No.
If I'm here for the quick fix, I would
have had 40 locations today. Mhm.
>> Right.
>> And 20 of them doing horrible.
>> Yeah.
>> But but you have 40 program like a bad
guy at 40 locations. No, rather have 10
that work and really work and make
money. That's Chick-fil-A's godless.
>> Okay.
>> Compared to McDonald's. And I learned a
lot going through their franchise
process.
>> Okay. Which is
>> it's not about how many locations you
have, it's how much each unit is making.
>> Right. So when a franchise is making
real money, he's like, "Wait, I want to
do another unit." So all my franchises
have two units. Mhm.
>> Meaning
>> each guy has either two only one has
three units. That means you own three
locations.
>> Oh, okay. Okay. Oh, that's so chick. Oh,
I didn't know that.
>> McDonald's you can own 20, 30 locations,
whatever.
>> And Chick-fil-A can only own
>> McDonald's has thousand locations,
whatever they have. Has what? Like 400.
They do more sales than than all of
McDonald's thousands. Why?
>> I didn't know that. Okay.
>> Yeah. Yeah. Because they What do they
invest in?
>> Customer service. customer experience.
That's what they do. So, I'd rather be
small and have crazy sales than be big
and do in each in each store do 10,000 a
week. You know, you know what I mean?
You rather do 100,000 a week in in 10
stores
>> every sing for each store doing a
hundred.
>> Got it. Got it. Got it.
>> Than having a million stores each one
doing 10,
>> right?
>> So, I learned that from from them. And
you have to also have to be learn how to
be humble and and learn from from from
other people that are smarter.
>> In other words, you got to be you. Okay.
>> What?
>> You got to be you. No, dude. I I
>> You got to be a Benji. No, because you
are one of a kind. At the end of the
day, from all I'm hearing here, it's
almost impossible to steal your energy,
your correct your passion.
>> Correct.
>> It's unique to you. Can I tell another
restaurant they can learn from certain
things you do? Yes. But I can't tell
them to steal you and your personality.
>> To steal me, but you figure out what
what's your godless. And then you you
like
>> I'll give you an example. I didn't know
I had this with social media. I can get
on camera. I saw my twin do it. I'm
like, "Wait,
no, cuz I'm louder than my twin. People
don't know that. I'm the louder one. He
was the quieter one. He was the goody
goody. I was the bad kid." Right.
>> Yeah.
>> So, he wasn't so loud. Now he is. And I
became the quiet one.
>> Um I looked at him. I'm like, "Wait, he
can do it."
>> Right.
>> And you'd see my my the owner in Miami.
He's like, "Benji, just get in front of
the camera."
>> I said, "You know, let's do it." I took
a jalapeno smash. I'm like this is video
did 15,000 views. I'm like dude
>> over that's it.
>> And I just and then I started doing
every day every day. And guess what? And
I wasn't scared to pay. I paid
influencers. Some influencers I paid
five grand.
>> Mhm.
>> Right. Comment taste the food.
>> I don't care. But people there's a Gian
influencer in Miami. His name is Mr.
East 305. I paid him I think $1,500. And
I didn't have money then. Dude, we just
opened Smash. This guy came did a video
started showing up.
The only year that I see doing this now
is a
>> Frank Feder.
>> Fran Feder post a video within 20
minutes cars start pulling up.
>> Yeah.
>> Don't be scared to spend money. The
problem with with with with us, we give
you money. I want results. Now,
marketing doesn't work like that.
Marketing is a longterm play, my friend.
You're climbing the mountain. You don't
just you're not you're climbing, right?
You're not going on that what is that
thing called?
>> No. You go skiing, whatever that thing
is called, the lift, whatever it's
called. climbing, dude. And every time
you're getting somewhere and you feel
like you're not growing, but then all of
a sudden, boom, you feel like, oh my,
like there's months I'm like, dude, I'm
spending all this money.
>> What's going on? Then there's months I'm
like, whoa, I feel so overwhelmed.
People, okay, we love you. This, you
understand? So, you have to get ready to
to face all of it. But always know
there's one goal in mind. What did you
put yourself as a goal? What do you
want? What's what what's your bottom
line? What do you want out of your
marketing campaign? What do I want? I
want kids in my store drawing, hanging
up their drawing pictures, being
giveaways, getting golden tickets, and
getting excited,
>> right?
>> That's what I wanted. That that was the
vision I built myself,
>> right?
>> What happens people open restaurants
like this? Yeah,
>> I made good food. I want to open a
restaurant.
>> You know how you know I don't know how
to cook.
>> Mhm.
>> I I don't know how to flip an egg.
So,
you have to know a how to lead. Okay.
Okay. If they know how to lead a real
like you have to you have to make people
believe in you, right?
>> So I So what I did was in the beginning
I told my franchises, hey, you're going
to make money. I'm not no franchise fee.
>> I'm not charging franchise.
>> You take that 20 30 grand, invest in the
giveaway. Why? Because that giveway is
going to bring you more customers. It's
going to put a more in the long run is
going to put more money in my pocket.
Now it's not. The long run it is.
>> Give me another example. Okay. I used to
I used to just sell to my franchises
three spices in one sauce. Everything
else I gave them. Okay. Now we have
Cisco. We sign the contract with Cisco.
Cisco is is is is manufacturing them. I
got Tarov even with Cisco. I got Okay.
>> You manufacturing your sauces?
>> One sauce and three spices. I have a off
I don't do it anymore. Someone does it
for me.
>> Okay.
>> But I just cut myself in my pot. I just
lost an income.
>> Your sauces, right?
>> In the short term. my loss in income lot
per month, but in the long term,
>> it's going to make more sales.
>> A a more sales, b there's other ways to
get money besides I'm selling your
franchises um sauces and spice, right?
So, you can let them save money, but I'm
going to have Cisco, you know, take care
of me in other places. And three, now I
can scale. Now, I can go to LA.
>> You understand? So, now now I can go
everywhere. So, right now, yeah, in the
short term, my pocket is bleeding. I
have to live less, you know, I can't
front and show up. Yeah. But in the long
term, I just invested back in my
business.
>> Mhm. Right.
>> You understand?
>> Yeah. So, the lesson for people, I just
want to go back a little bit, is that
they don't be so afraid to spend on
money.
>> Correct.
>> Don't be afraid to to find your godless.
You said before, which is
>> You can always reach out to me, man.
>> Mhm.
>> Listen, when I start,
>> they're not going to be doing what
you're what you're telling them to do.
>> But there's other stuff you can do.
>> What are they going to do? Benji, what
should I do at my restaurant?
>> What restaurant do you have? I have a
>> number one number one rule when you have
a restaurant. Cut your menu in half. How
about let's start with that. People have
restaurants with menus. It's it's like a
mcgilla. You're like, "Wait, what am I
ordering?
Wait, do I want this? Do I want this?"
You can't you can't perfect everything.
You cannot. It's a fact.
>> You can't. So, you know, you play
Russian roulette, you know you're going
to get one. You're like, "Dude, what's
this?"
I'm telling you,
>> right?
>> It's a fact.
>> Yeah. All right. If I have a restaurant,
I'm I'm selling basic, I don't know,
chicken nuggets, schnitle salads,
chicken soup.
>> No, but then comes your friend says,
"Hey, make a pastrami sandwich with this
and this inside and that inside and who
inside and call it this sandwich. I'm
telling you, people are going to like
it." You're like, "Yeah, they're hyping
you up that it's really good." And
you're getting excited. You put it on,
you're like, "Wait, no one really cares.
I have five people buying it."
>> You know how many times I change my many
spots and no one even realizes it? take
an item off, add another item. No one
even realizes it because it you're so
small. It's this and that. You you're
able to manipulate it,
>> right?
>> Every three months I sit on my toast and
see, all right, what sold the most and
what sold whatever sold the least starts
getting cut off the menu.
>> I need to make good for my inventory is
this small.
>> And you add three suppliers, bro. Three.
Yeah. With what I have already in stock.
I don't add new things on my menu. Oh,
yeah. let me source this. No, no, we're
not sourcing nothing. We're working with
what we have in inventory.
>> Mhm.
>> That's how you generate income.
So people don't understand, it's not
it's not a quick fix. You're looking at
me three and a half years in. Oh, wow.
Look at him, dude. I'm sweating here
blood and tears. I'm living like like I
was living for who like like
not large for three for almost three
years. Now I'm starting to make a little
bit of guilt finally. You understand?
>> Yeah.
>> And even all that guilt, you can ask my
my my money guys. It goes straight back
into Mark. I take whatever I need just
to live. I don't save it. Stay back into
campaigns.
>> Wow.
>> You know, you know this is Judy's Cafe.
You know that lady on Instagram? I just
hired her her her her guys.
>> No way.
>> Yeah. What did I do? I sat on her
Instagram, went through every I went to
>> I went to I said, "Who?" I went to BT
and I said, "Yo,
>> who is in charge?
>> Who's in charge here?"
>> I found it for me. I had a phone call
with him and he already made me a thing
and and I signed a contract last week, I
think it was already.
>> Wow. Yeah, dude. And I'm paying him a
lot of money, but I have 60 videos that
are going to be edited and and he's
doing all that for me. It's in my
inventory now.
>> I get to put them out
>> whenever I decide.
>> Nice.
>> People are you you have to know. Also,
now we do a lot of sponsorships, too.
>> Why?
>> Okay.
>> Everywhere you go, you're seeing smash.
>> Mhm.
>> Why does Coke still still advertise?
They don't have to I Oh, you're you're
already famous. You have to advertise.
No. When you're famous, you double down
>> because there's always somebody chasing
you from behind.
>> Yeah.
>> Trying to eat your lunch. That's how you
got to look at it. That's the way I look
at it. I don't have competition, but you
trying to eat my lunch,
right? There's a million dollars here.
You can tell me, "Yeah, Benji, let's
play. Give me that. I'm over feed my
kids." Right? It's like it's capture the
flag.
>> The first one there wins. That's why I
look at it. You're my boy.
I'll lend you whatever you want if
you're a restaurant owner. This that
back and forth. But at the end of the
day, you know, we're all gunning for one
thing to be to be the best restaurant.
>> Yeah.
>> Wow.
>> So, you have to have a plan. If you
don't have a plan, that's why
restaurants close. There's no plan. And
the owners also think, I'll put a
manager. It's going to be okay. Yeah.
That's your first thing to fail you is
putting a manager.
>> Why would a manager care if you don't
care? Why would a manager care?
>> Right. I spoke, let's say, recently to a
pizza store owner and they they told me
like it's very difficult. How do you
scale a pizza store?
>> You can scale whatever you want.
>> No, but I I found it.
>> You try to scale whatever you want.
>> Easy. The second you have a system in
place and you're organized, scaling is
easy. Just be a straight honest person.
That's all you got to do. And scaling is
easy.
>> That's the problem also. Everybody's
looking for problems. I'm the guy I tell
my I tell my managers problems. Find me
solutions, man. I'm not here to hear
problems. What's the solution? You have
a solution. Don't talk next. Anybody
have a solution? I know the problem.
>> You start studying with me the problem
back and forth. What are what's the
solution? Seriously, man, give me the
solution. You don't have a solution.
You're on this side.
>> I'm telling you, it's it's another
mistake they made. I'm sorry people are
going to get offended, but it's the fact
that it's MS.
That's what I knew that's going to
separate us from everybody is that the
kosher, what does the kosher restaurant
owner say?
>> Okay.
>> Why does kosher food taste like why do
you think it doesn't taste the best all
the time? People like, ah, kosher res
steak is not good. Why? Why the kosher
restaurant owner say you're coming to me
anyways? Where you going?
>> Where you going? You have to come to me.
>> Right.
>> Okay, I'll give you mediocre. And what
do I say?
You're coming to me. I'm blessed.
McDonald's has to see how much they've
got. You have to sweat to get customers
to their door. You're coming to me. I'm
going to give you the best service. And
I'm going to go try to get the nonju to
eat by me. So that's why comes to me,
hey, how are you? How's everything? Do I
go to Lakewood here every single day
back and forth,
>> right?
>> Just for customer service. I'm the face.
I'm here. Nice to meet you. My name is
Benji. There's a face to this brand.
It's me.
>> Right. I think that's the strongest
point. Correct. somebody that actually
cares and the people
>> correct
>> I'm passionate about people
>> with 10 locations that's not so easy
because you can't be everywhere
>> and I get to learn half a day go explain
it with 10 locations but I need to start
before 1 p.m. How
>> how when there's a will there's a way
>> how does it feel now to go to LA I mean
that's your first Yeah.
>> Who's who's doing the who's
>> the guys that own fish grill
>> really? Yeah.
>> Oh good guys by the way.
>> Yeah. Yeah. They really believed in the
brand. It's a family and you can ask
him. Yeah, you can ask him. The guy's
name is one of the kids name is Huda
Klein. And I said, Uda, you're a great
guy, you know, but I'm too worried. It's
too far away from me.
>> Mhm.
>> Then I had my franchise guy telling me,
"You're not going to grow without this,
you have to if you want to grow, you
can't just hold this all the time. You
know, you have to let go a little. Let
go. Let go." And I'm scared to let go.
>> Wow.
>> This is all I got, man. This doesn't
work for me. I'm going to go collect
duck and some shoe. That's what I'm
saying. I'm all in on this brand. That's
why I'm like, "Dude, I'm not letting
anybody take it away from me."
>> Yeah.
>> I'm telling you, I'm gonna go collect
duck. All I sold everything I own
besides my own house just for this for
Smash House.
>> Wow.
>> Mhm. How much I believe in my product.
>> It's crazy. So maybe that's another
reason I'm trying to collect. I'm going
to have Chad GP make a list of reasons
why you're successful and why other
restaurants are not. But maybe that's
another thing that a lot of people are
not I'm saying relatively
>> we're on the road to success.
>> Exactly. But I'm saying I think a lot of
people maybe just don't really believe
in their restaurant.
>> They start, they come, they bring a
chef, they have 20, 30 good items on the
menu, they believe is good and they're
empty.
>> I call it verbal diarrhea.
>> You know what that is?
>> Everybody wants to be rich. Everybody
wants to be successful. Everybody wants
No one wants to do it.
>> No one wants to put in the work.
>> But what do you you I'm sure you
>> No one dude. Let me tell you something,
my friend. I never argue with the
customer. I don't care if you give me
this salt to quarter left. I didn't like
it. How much was it? Here's your money
back.
>> Customers always right. Even when
they're wrong, they're right. You know
why? Because she took time out of her
day to come to my store. So, I'm going
to treat you as my guest.
>> Change the mindset. It's all in the
mindset. How you thinking?
>> She thinks she she paid me 20 bucks, she
owes me.
She owns you. When you pay your lawyer
500 bucks for that hour, you own him for
that hour. Right. Right. You're working
for me now. Right. She owns you right
now.
>> Wow.
>> She came to your door, but people don't
have the
>> the ego the Yeah.
>> Sometimes I Sometimes I can have that
problem where people like go, "Where's
my food? I'm waiting 20 and I just
either I ignore it or I have someone
else talk to them because I know I'm not
going to be nice
>> because sometimes it can get really
annoying with customers."
>> Right?
>> You understand? But you have to
understand that's a you problem, not
their problem. That's what I figured
out. Okay, you have a problem. So when
it gets hard for you, gets overwhelming,
just just just stop talking and just
walk away. That's what I learned how to
do.
>> You have to leave again. What does
everybody want to do, right? You take
your wife on a date. What do you want?
Take you to this restaurant. I know the
owner,
>> right? Want to feel special, man. You
ever saw the movie? What's his name?
With Ray Leota, new good fellows, takes
his girlfriend from the back to the
restaurant through the back door. That's
what men do. People want to feel
special. So that's what we do. We try to
make you feel special.
>> Right. So he's saying like but Smash
House everybody feels like they know you
and you're friendly. What do when
somebody calls you that the restaurant
is struggling? What do you do? I'm sure
you have that a lot.
>> I had that.
>> So what do you tell
>> Smash House started from from from Bravo
Miami struggling heavily mightily that
we're doing like $350 $400 a day.
>> Mhm. So
>> fully by let out the story how Smash
House started.
>> Yeah.
>> I'm not ready yet but it's going to
come. I put bits here, bits there, just
you know for the heck of it. But
>> right,
>> but I already won the
>> So you're saying from there you learned
a lot of lessons whether it was
regarding how you were connected to the
brand or how passionate you were or the
marketing.
>> I had a brand called Pure 26.
>> Mhm.
>> Right. I created real hype around it.
People were coming to Queen Schleving
for it. And why didn't it succeed?
Because I wasn't in it.
>> I left it to my nephew. I'm going to
Miami. I have to deal with stuff over
there. I just bounce.
>> Don't know. That's what happened.
>> And I knew that. And by the way, Pure
26, I was supposed to have Gordon Ramsay
come on my show. We already had a whole
contract out this and that. Yeah. To to
fight with me that how I'm doing stuff
wrong. Yeah, we had a whole thing
already.
>> Okay.
>> And then Smash started and um Gordon
Ramsey sends me this production sends me
a message. You weren't taken for the
episode
>> and they already paid money to this. I
got a police department. We got approval
to have a camera crew. I remember I was
so upset. I was crying. I'm like, "What
the heck?"
>> Yeah.
>> You know,
>> but Smash House really just started
then. And then it just started like
literally gaining traction, gaining
traction, gaining traction.
>> But you have to if you're not you're
going to have to fail in order to
succeed in this business for sure.
>> Mhm.
>> Because you're going to have to learn
how to deal with um downtime.
>> Mhm. What do you think was your biggest
fail that led you to succeed?
>> I thought I knew better than everybody
else.
>> Pretty simple.
I was cocky, egotistical. I'm like, I'm
10 years in this business already. I
know better than everybody else knows to
teach me anything. You know, I came to
Miami with a New York guy said, "I'm
going to do things my way with Bravo New
York." Didn't work. You get humbled real
quick, man. You get a smack of humble
pie to your face, dude. And when it
touches your pocket, you get humbled
real quick.
>> Yeah.
>> Yeah. It's the best thing that happened
to me looking three and a half years
later.
>> You understand?
>> Yeah.
>> You have to give a message. That's
understand. There's marketing, there's
branding, and there's attention. It's
three different things.
>> Mhm.
What's the difference?
>> So, branding is what? Brand awareness.
People know you're there. You're out
there. Sponsorships, you know, stuff
like that. Then there's marketing,
>> right? Instagram ads, bring you sales,
funnel, you're getting something out of
it in return. Brand awareness, you're
probably not getting. It's just people
to know who your brand is. Then you have
attention.
>> Attention is you know how to create
attention to your brand. That's what
helps you blow up. You know how to
create attention. Hashem gave me a
blessing that I know how to create
attention.
>> Yeah.
>> The way I I I stress my I'm a
interesting human being, very loud. So I
knew that I have this type of I say, you
know, I'm going to use this to my
advantage in front of a camera. And
that's what So that's what we do. We
make Smash House look cool. We have
That's why I wear the sunglasses. You
understand? You always see me 90% of the
time with sunglasses.
>> I never wear sunglasses at home. It's
part of the look.
>> Ah,
>> you understand?
>> Yeah.
>> When I was a little kid, I was a bucker.
I was like 16.
I was in the subway like at 1:00 a.m.
You know, like half already me out of
Lakewood. My father me out of the house,
you know. So I'm like half here, half
there.
I see a black guy like at 2:00 with
sunglasses. I'm like, "Dude, why wearing
sunglasses?" He goes to me, "Listen to
me, bro." Never forget. The person's
cool. The sun's always shining.
>> Wow.
>> I'm like, "Wow, dude. I remember this 20
something years later."
>> I'm like, "Dude, what a line. you got
and the guy sitting there like this. He
like I'm cool. I'm like you know what?
You're right. You're right. It's like
that's a sick line,
>> you know, again. So, so it's it's
there's a lot of stuff to marketing,
branding, and how to put everything
together. It's the same thing like I
tell my son, right? Just like I told
you, there's branding, marketing, and
attention, right? Attention is number
one, I think. As soon as I can create
attention, everything else is going to
work for you. Same thing I have in life,
the same thing I tell my son. I tell
him, "Hey, man." Right? There's guys in
in life that are interested, committed,
and obsessed.
>> Yeah.
>> Right. So, I try to teach them.
Interested is I'm interested in uh
owning a restaurant. Interested in
selling pizza, right? This what's
committed not going at it. You know,
you're here, but it's not your most
important thing, but you're at it every
day. And what's obsess?
>> You live, breathe, die, sleep. That's
your whole life. That's the difference
between me and everybody else. I'm
obsessed.
>> Mhm.
>> I started as interested, but I was
committed for 10 years then and I didn't
like what I was doing. I hated it. I
hated it. And now I'm obsessed with it.
>> When you're obsessed with it, that's
your whole life. That's how Jordan and
Kobe became great. The Havville.
>> Yeah.
>> Then they were obsessed with it. And I
idolized Kobe growing up as a teenager
and and idolized his work ethic. And you
know, he had a famous line saying,
"Perfection is here. We're never going
to be perfect, but we're trying to come
the closest as perfect as possible.
>> Nice.
>> And that's what I'm trying to do. Smash.
>> Um, just a random question. When you
were doing the Bravo, how did you
survive? If it was, I
>> had three other businesses running
around.
>> I had a Bravo in Queens and I had Elite
Cafe in Queens and I had Pure 26.
>> Mhm.
>> Yeah.
>> Okay. So, so that one didn't do well,
but So, you had different things, but
now this is one franchise.
>> He's such a high energy guy. You're all
over the place. Put your energy in one
place. and watch that thing explode.
>> Wow.
>> Yeah.
>> It's It feels like you're so perfect for
Smash Us and Smash Us is perfect for
you.
>> It's like a marriage.
>> Yeah. Literally,
>> we had a shine, huh? We got through it.
>> But you're going strong though.
>> And now we're we're knocking away
because we're on the same page.
>> Yeah.
>> Because there's one message in Smash
House. There's not five people
delivering the same. There's one guy
delivering the same message.
>> I'm trying to think if I can go into
food one day.
>> Yeah.
>> People love me. I have a fan base. I
love food. I mean, I once proposed to
sesame chicken. I mean, literally,
>> I love food. Listen, I'm a big eater.
I'm a big eater. I love to eat. That's
what
>> But I'm I'm very into healthy and I'm
trying to think if that's
>> it's not going to work. Don't
>> waste your time.
>> What?
>> Because you already have two like you
have like a guy like Pure Vita, you
know, they're crushing it and they they
control that market.
>> And you have another guy um you have uh
what's what's her name? She does it very
>> by Julie.
>> Yeah. Then you have the other one.
>> I do their Instagram. Then you have the
other one um uh in the five times.
What's her name on the corner over
there?
>> Very juice.
>> Yeah. Yeah. It's also good food by the
way.
>> It's why you see why is she busy and
someone else is not.
>> Okay. Why?
>> Because she's stuck to her her menu
doesn't have Chinese, Japanese, and this
and that. They
>> healthy stuff. Everything there is
healthy.
>> Not not the the the the the slamy
sandwich, the sandwich that doesn't
exist.
>> You got what I'm saying? Yeah. I'm
telling you people people it's the
truth.
>> So what can I do? Which food thing can I
do? Do you think
>> you got to think about what's not what
does
>> I want to do beverage. I would do a
beverage.
>> It's a very hard market to get into
>> but it's the most profitable.
>> Correct.
>> Everything is like do you want to do a
beverage with
>> you know I was watching and I tell this
to my little son also and I tell him I
watched Chris Paul. He said this
everything you want is on the other side
of hard.
>> I tell my son you're 10. You're going to
work hard now. You're going to work hard
later. You choose when you're going to
work hard. If I'm you, I'll start now.
>> Well,
>> you want to start later. You told me
you're going to be that cool kid on the
street. You're going to be 25 and broke
or you can be 25 and have money in your
pocket. Then you can go hang out when
you have money. Not hang out when you're
broke. It sucks to hang out when you're
broke.
>> Right.
>> Right. Five friends splitting a hotel
room in Israel. You go, I'm going to go
first and you guys sneak up one by one.
Then you have the guy, who's in the
room? Who wants that? Where have money,
right?
You understand? And that's again, you
have to have back where you just went
all over, right? You have to have a
foundation.
If you don't have a foundation, nothing
is going to last. Whatever. It's going
to stick for a week, two weeks, it's
going to collapse. If you don't have a
real solid foundation, what's your
message? Why should I come to you and
not to the other 120 restaurants in
Lakewood?
>> Yeah.
>> I have to I I delivered the message.
Mhm.
>> Cuz I'm giving it when no one else is
giving it.
>> Yeah. I took a drive last Thursday
night, my wife and maybe my brother and
um shout out to my wife and uh I noticed
the other restaurants weren't doing as
well like the other places where you
would usually see busy. Um
>> but that's all going to settle in.
>> Yeah. No, I know it is. No, I'm saying
but I'm I'm saying
>> I'm kid excited and it's not
>> Yeah. Yeah. No, I'm not saying it to
that. But I'm saying that clearly the
hype that you've built, you know how
many new restaurants open here in
Lakewood and they didn't have that
initial push.
>> What message are you giving?
>> They didn't have any message.
>> Another guy opening. I'll get to you
when I'm ready.
>> Right. Not only didn't they have a
message
>> making you feel
>> their name is hard.
>> I'm making you feel if you don't come to
me now, you're missing out.
>> True.
>> That's what I'm making. That's FOMO.
>> Fear of missing out.
>> You understand?
>> That's what we pound on. If you're not
going to come now, you're missing out.
You're missing out. You're missing out.
>> Right?
>> Again, and and customers will will smell
and detect authenticity and lying in a
second. That's why people connect with
us. And people tell me, "Dude, you're so
authentic. Unbelievable. That yesterday
after the apology, people come to me,
you're so authentic, this idea, this is
just who I am,
>> right?
>> If I don't like it, I'm going to tell
you, bro, I don't like you." Remember I
told you, I said, "Hey, man." Right?
Yes, I told you, dude. You're a great
guy. Whatever. We'll figure this out.
You know, you
>> I don't see that. Because if I don't
like you, I'll tell you, amen. Right?
>> I don't like you.
>> You understand? Like there's franchises
that know that I don't like them as a
human being. I tell them, "I'm sorry. I
just don't like you.
>> You're a good operator. I just I can't I
can't I can't stand next to you as a
human being."
>> But
>> so I have other people deal with it.
>> Uhhuh.
>> I'm not going to lie. I'm not going to
be that guy. Hey, what's up? Nah, dude.
Don't sit on my table, man. Don't break
bread with me. Don't Don't break bread.
I don't want that.
>> Yeah. That's why I barely have friends
and I'm
>> just like from a healing perspective
journey. I'm curious like energy like
some people since I started learning
about myself more I started also staying
away from toxic people and stuff.
>> Did you feel that way? Do you ever did
therapy?
>> Mhm. It's just natural.
>> As as a kid, you know, um as as 16,
you know, I I I I realized that when I
was on the streets, I'm like, "Okay,
man. If you're not going to watch for
yourself, ain't no one coming to build
you out, buddy.
>> And I figured it out on my own. And
Bare, you know, we are we are where we
are. But
>> it's
look, everything is like this, all
right? Imagine the guy that's the crook,
right, and does all these Ponzi schemes.
Imagine he put that mindset into running
a real business. How rich you will be,
>> right?
But he wastes energy on what? On BS and
fraud,
>> right?
>> So I'm like, dude, I'm sitting next to
you. I don't even vibe with you. Why
you? Why? I need I don't need company.
I'm good with myself.
>> I love to fly alone, man. I go
everywhere alone, this and that, and I'm
good with it because I like I I enjoy
being in my own company.
>> Wow.
>> Yeah.
>> You think your strategy also applies to
any person in business? Like what you
just said, a few things. Find your
godless.
>> Of course.
>> Invest in marketing. Be consistent. I'm
not some genius that figured this out,
dude. No, I'm just learning from people
that know better than me,
>> every entrepreneur has has what made him
an entrepreneur,
>> right?
>> Right. So, every like
every restaurant that wants to get into
marketing, sorry,
has to know what's your niche.
>> Why am I coming to you? Why am I getting
poppers from you and not from him? But
I'm used to him. You're new. Why am I
coming to you? Right? And people like to
go what they're used to. They'll come to
you one time because you're new. ah and
walk away.
You understand? But but that also comes
with if your food is not cons doesn't
taste good, don't give it to your
customer.
You understand? Because we we we we
before we open Lakewood again, I had to
throw out some burger meat because it
didn't taste like the That's why I said
I'm sold out because it we I do that
before we open. So we do a soft opening,
right? Soft opening. I just sell burgers
because I need to taste I need to make
sure that my guys are used to,
>> you know, muscle memory. You have to
make sure they they're mixing it the
right way. And I just want to see how
they're coming out and working with
volume before I open the whole menu.
And we were open. If you know what I do,
you know, shut it down. Just shut it
down.
>> We're close for the day.
>> Anything happened to me in Queens
>> before we open. Why did I do it?
You're coming. You're hype. Like, dude,
I heard about this place. I heard about
this place. Right. Then you come like,
"What?" I said, "What what's this? What
what was the old hype about? I just
spent thousands of dollars to bring you
into my door and I just let you down.
>> I just flushed my money. So I rather
shut it down and take this meat whatever
how much it is $45$500. Okay, throw it
in the garbage, give it to the workers
to eat and give it to you and put a bad
taste in your mouth. But the guy say no,
I'm going to make so much money today.
Okay, so you made 10 grand today, made
20 grand today. In three months you're
making nothing because people got
excited. into the beginning and then
they're gone.
>> Wow.
>> So, if you think short term, you're
never going to you can't you can't think
short term in this game,
>> right?
>> Can't think short term.
>> Look, there's your thumbnail. I have to
shut down my liquid location.
>> Yeah. Same thing in Queens, remember?
Yeah.
>> Yeah. Yeah.
>> I do this all the time. They're sitting
in Brooklyn. I do this all the time. And
also act a little bit sugar so the
franchisee can know, oh man, this guy
takes this seriously.
I come in. What the heck is this?
Throwing chicken in the garbage. What
the hell? I told you guys a thousand
times.
>> Happy half is a show.
>> Cuz this when I come in like, "Oh man,
Patron is here again." And they know,
"Okay, I have to be on my game cuz Benji
can walk in any second."
>> Correct.
>> And be pissed if the thing doesn't taste
right.
>> Right.
>> Do you have cameras in the kitchen that
you watch or you don't? Look,
>> Cameras mean nothing to me. I can't
taste from the camera. Right.
>> Wow.
>> It's It's simple. It's fundamentals.
Right. It's like in basketball,
everybody wants to do the fancy
footwork, all those fancy moves. If you
do the basics, you're going to be a good
If you focus on the basics, they're
pounding.
>> So, you plan out every detail. This
kitchen that you have here is a window
kitchen. People on the side. Why is
that?
>> So, people can see in the kitchen. It
makes my my workers work clean.
>> It forces them to work clean.
>> Wow.
>> Yeah. You don't want to work clean. All
right. Now, it's open to everybody. Now,
let's see what you're going to do.
>> I love that.
>> Yeah.
>> Every detail is planned. You have a
microphone calling numbers, names.
That's every every detail is private.
>> We learn as we open bigger location.
>> Okay. Why? Because instead of just
saying you Yeah. Now it's clear.
Basically, you don't have to yell
>> before we say.
>> Uhhuh.
>> Clean.
He doesn't get a mic. You understand?
I'm yelling like, "Yo, where's the guy?"
Another called me.
>> Yeah.
>> You understand?
>> You have enough kiosks, I noticed.
>> Yeah. We have to get more. Listen, these
are good problems to have.
>> Yeah. Um, but we we had other problems
when we started.
>> Our food wasn't consistent all the time.
This was burning, that was burning.
>> Mhm.
>> You know,
>> I'm trying to like pick your brain. The
drinks you have, is that like custom?
>> I didn't do fountain soda on purpose.
Oh, it's so profitable. Yeah. But you
know what a headache it is when it's
busy now. The fountain soda is not
working and I don't have gas over there.
I dude, take the can. Cost me another 25
cents. Just take it, enjoy it, have a
nice day. Just go. Fountain soda. Ah, it
gets a mess. It broke. This broke. Water
all over the
>> You have cups and covers all over.
>> Just go. Yeah, look at it. I'll make
I'll make a couple of dollars less, but
I I this can move now. Yeah. How come
McDonald's does it? Yeah. How many
customers does McDonald's have?
>> How's it looking for them?
>> Yeah.
>> Wow.
>> That's the whole thing. It's take the
can and enjoy it. I like Fallon soda. I
get it. I also do. But I had found soda
in Braavos and that thing was getting
knocked out every two weeks. I'm like,
dude, I'm not dealing with this thing.
>> Right. You're smart. You're building
something that could scale. And I think
that's also something that you have with
every location that you open. It sounds
like that's something you keep in mind.
>> It's like what's a system that can work
like you said.
>> So when you ask me I can eat, right?
When you ask me um hey why don't you put
this on the menu or hey put this on the
menu. Oh great sound tastes great. My
first
shine in my head how's this getting
delivered to him? It's going to be cold
or hot.
>> Mhm.
>> Soggy or not?
>> All right. Wow. So that's the items that
you have stay fresh.
>> All I think about how is it getting to
my customer and delivery and still
tasting good, not tasting like garbage.
>> All I think about,
>> right?
>> That's what you have to think, bro. Not
about right now. I need the quick
dollars. How do How do I keep this
customer a loyal dude? The guy walked
into your door. You just have to do
that. People don't The guy walked into
my door. Come you like a king, man.
That's the whole point.
>> I told my the people work in the
register. I'm like, "You guys don't
understand. You're the fake. I'm
trusting you with the keys to my
Rolls-Royce."
>> Literally, right?
>> What are you doing?
>> Should be flattered. I'm letting you
work up here and you're you're my
salesman. What can I get you?
>> Think about what can I get you, bro? I
see. I'm like, "Yo, dude. What are you
doing?"
>> It's over an hour already.
So, be continued, guys. Be continued.
>> You understand?
>> Yeah. Yeah,
>> that's the whole thing.
>> No, the thing is it's so common in
restaurants that people do that
>> you know. Okay, what's good here? I
don't know. And he gives you the most
expensive item. You see my most
expensive expensive item is loaded
smash.
>> You ask me what's my best menu item. You
know what I'm going to tell you?
Jalapeno smash or spicy chicken
sandwich? Why? I want you to have the
real best experience, not the most
expensive experience.
>> It's actually I told you that's my
personal favorite as the owner.
>> And how much even is a lo double load?
It's what is The load is 20. The jalapo
I think is 18.
>> So the most expensive menu item is $20.
>> I think so.
>> I guess. Yeah.
>> You're not selling steaks.
>> Never. Why? Why do steaks?
>> Mhm.
>> It's easier to mess up a steak than not.
Why deal with it?
>> Trying to push product,
>> right?
>> Wow.
>> Tell me now. Tell me. Oh, but Mike does
it. Yeah, but he's the king of of in the
restaurant space and he has this all
figured out. Great. And and and you
know, people are used to his food and
they love his food. I cannot I cannot
just do everything in one shot. I cannot
do Chinese, Japanese, whatever, or a
thousand different things. I can't I
can't I just can't.
>> Yeah. Because if you're going to sit me
and tell me, "Hey man, I I had I had
this in your place and it was ah I'll
take it really offensive, right?" Like
your wife cooking for yourself. Oh, no.
How's how's my fish? And you're like,
ask her how she feels. Doesn't feel
great.
>> Well,
>> I feel the same way.
>> What's your favorite restaurant to eat
at? Do you eat your own food from Smash
House?
>> Yeah. But my favorite kosher restaurant
is the Loft.
>> Oh, really?
>> Yeah.
>> That's a big compliment to that.
>> Steakhouse. Yeah.
>> The one here or Brooklyn or both?
>> Both.
>> Yeah.
>> The one in Brooklyn Bar Park is a lot
better.
>> Mhm.
>> But the one here also is pretty good.
>> Yeah. How nice.
>> But at the for kosher steakhouse. Yeah.
>> How's Lawrence treating you?
>> I love the five town.
>> Yeah.
>> Yeah. What is it the love besides food?
I feel like they have nothing.
>> No, we have a we have a beautiful
community.
>> The community. Yeah.
>> Community is very good.
>> But I feel like it's very quiet. Comes
at night.
>> Nobody cares. T-shirt collo.
>> Oh yeah.
>> Wears a t-shirt.
>> Okay. People are very chilled. I go to
shoot.
>> You know where I don? You ever been to B
shalom?
>> Of course. Uncle Michael used to live on
bride crossing.
>> How far are you from Bet Shalom? I'm
>> far. Oh yeah.
>> On the side.
>> I'm in Woodmir. Ah.
Okay, got it.
>> I love it. Again, I'm a big believer
also, you know, I I want my kids to get
the best kind of possible and they
choose their path when they get older.
>> Mhm.
>> That's on them,
>> right?
>> But I'm going to give you as a father
the best kind of possible.
>> Yeah, the people are very nice in in F.
That's what I've noticed.
>> Extremely welcoming, extremely nice. I I
love the show I ded in. I love my rub.
>> I don't think people realize that.
People are very chilled over there. So,
they're definitely not busy.
>> A rub, dude. Exactly.
>> I love Rabbi Pluchchuk. He's a huge Tal
>> and I grew up in a house of a pisik. My
father's a huge pisic in Queens for the
for the huge a huge ka huge huge huge
Google.
>> Yeah.
>> And dude, I go to sh because he's the
rabbi there and I have a couple of my
boys in the back.
>> Right.
>> Yeah.
>> But he's I don't walk to speeches and
stuff. If he speaks like Shabas A, I
walk to go listen to him speak because
he speaks so well. Wow.
>> Yeah. So, for me it's very important
also to have a rub, you know, figure
that you can look up to and and and
>> yeah,
>> if you have a shy or something like that
to ask, you know, like like I don't ask
if I go to you know what I mean like a
big shy list.
>> No, I feel like people in five tons are
not busy with your Yiddish guy. That's
for sure not. That's something that I
found in Barak other places.
>> I'm not happy with the lavush.
Everybody's busy with the lavush. My
father's busy with me about my lavush.
>> Till nobody in five cares about lavush.
They wear polo shirts on like no like
that's a night. They don't care. The
mamas don't care. But then these people
that care and I I get it.
>> Not on five times. I'm saying. Yeah.
>> But in far way they care. Um but again
every that's why I learned to live and
let live. You know if this guy cares
about that what do I care what he cares
about? I'm just not going to do it in
his face.
>> Mhm.
>> Yeah.
>> Not going to come here with no Yamakan
and and you know with chains and stuff
like that. No.
>> I'm in liquid.
>> You understand? I don't do that in
Queens. I'm going to do that in Liquid.
>> You understand what I'm saying? So you
have to know how to also fit yourself in
into the mat that you're in.
>> What do you do on the drive? It's about
an hour and a half, hour 45, right? How
long does it take you?
>> Hour and a half.
>> Yeah.
>> What do you do on a
>> lot of sports radio? I love sports
radio.
>> Yeah.
>> Yeah. Big sports radio, guys. It's takes
me like it lets me takes my mind off
smash for a little, you know, but then
the phone calls and I'm like, "Oh god,
do I want to take this phone call or
not?"
>> You seem super calm lately.
>> Yeah.
>> More calm than when I met you then. a
lot more mature man. Um, no because I
know in the end of the day I don't
really control anything. I control what
I can control but
>> I leave it up to his hand.
>> That's my whole fiasco happened on on
Friday. Remember I I was ding shak
Sunday morning
>> and every spot cleaner I like please let
me get closer like I used to do this for
years. Let me get closer to you like
like please help me with my struggle
stuff like that. Right now, I was
telling you, I'm like, you know what
inside what I really want to do with
Smash Out. So, just protect me for what
is going on. That's all I'm asking you
for. I know they're coming after me.
Just watch over me because, you know,
I'm doing this for the teenagers. I
don't want them to go through the that I
went through for 22 years,
>> right?
>> And if I can get them off those street,
even 10 of them.
>> Just just just watch over me. And and
I'm telling you, it's it works. I really
believe in it. And I'm calmer. I'm
learning more. It's different. I'm a lot
more mature. Do you think teenagers have
enough support? It seems like you're
very passionate about teenagers.
>> Yeah, cuz I was that kid.
>> Yeah.
>> You think they have the right support
now?
>> What?
>> You think they have the right support
now in this generation?
>> No.
>> Because you give them a rebi, right?
Yeah. It's a Gishmak guy, but who I'm
like, dude, you gishmach. No. If I wish
I had someone my age like me that was so
connected with what I was going through,
you know, that I can that that I can
chill with and just talk to and be like
him. Like I have a kid working by me,
great kids, you know, I have a couple
kids working with me. The kids did the
crying to me. Dude, uh, I have a family
and I don't have a family. My parents
don't love me. And it bothers me like,
dude, my daughter is 17. Doesn't feel
like that.
>> It's a smash househa
>> camp.
>> But, but again, Smash is just a brand.
We have Smash Athletics. I have 90 kids
in an athletic program.
>> Oh, wow.
>> In the five towns, I have Smash Media.
You understand? Don't worry about we're
not competing with fiber media.
>> What's Smash Media?
>> Just deals with Smash House and nothing
else. I created my own media company
just dealing just with Smash Outs.
>> Nice. Yeah. Nothing. I feel like fine.
People got market for me. No. No. I'd
rather waste the energy on myself. I
love it. I'll tell you also, I had a
very prominent guy in the restaurant
business that we were in conversations.
I got really serious about opening
another brand and I'm going to do
another brand and build it and stuff
like that. Um, and we're having serious.
We already had food tastings and
everything. We're getting to the
nitty-gritty. I was saying, do I do it?
Do I not do it? How my franchise is
going to feel now, you know, because now
I have to share my attention with
somebody else. Yeah. And
and and I asked my RA and I I called my
like dude I have a big problem but not
my Ruch I have a rabbi that I deal with
for years I've been only when I have
like real stakis I just reach out to him
>> okay
>> he's like I would I wouldn't recommend
it because and I told the guy and it was
a big like for me it was it was free
just just
>> yeah just you
>> just do my branding and just be you
>> here's a chance I can get into and this
guy is a real big restaurant on tour.
He's an older guy, has a lot of money.
He's a real
>> right.
>> Wow.
>> And I and I I left him a voice. I'm
like, "Hey, man.
>> Just not going to work.
>> I'm sorry."
>> Like, I don't want to drag you along
anymore and stuff like that, but I'm
just just not going to do it, you know?
And I realized because you can't can't
do two things, three things at the same
time. It's like telling your wife,
"Yeah, I'm going to be married to you,
but once a week I'm going out, she tell
you stay there."
So I'm saying, so if you have the
restaurant, you can have the restaurant
business and then do this and do this
and do this and do this and do this. You
can have holes.
>> By the way, you know, now what you're
saying is making me realize I think also
why a lot of restaurants are not
successful because they are they open it
as a hobby or something like that. It's
like a rich people hobby. They open a
restaurant.
>> There you go.
>> Where they have
>> chef opens it because he knows how to
cook. You can know how to cook. And I
explained to a guy yesterday, one of my
customers,
>> you don't know how to run your books.
>> Yeah.
>> You can make a million dollars a month
in sales if you're a million dollars a
month in expenses.
What did you do here? Nothing.
>> Just wasting your time for a month.
>> So, I'm a numbers guy.
>> Yeah. Are you Are you organized like
that?
>> Very
>> everything. Yeah.
>> Very.
>> Mhm.
>> Very.
>> Like with your own expenses, you know,
every
>> Wow.
>> I get a report every month. I check my
bank accounts every single morning.
>> I have my the guys that do the my the
CFO guys that do my my my books. I have
access to the QuickBooks. to check it.
Make sure I found the mistakes already
when they were doing a franchise fees.
>> You charge less, you charge more. Yeah.
Yeah. I double check everything cuz
you're taking someone else's money.
>> Yeah.
>> You better be very careful dipping into
someone else's pocket.
>> Right.
>> That's the mahala.
>> Wow. Benji, I know it's Thursday night.
>> Yeah. You see, Thursday night, we're in
Lakewood and I came because this guy is
a real guy.
>> Thank you. Yeah, I really appreciate the
audience of I really had so many
messages of people wanting another
episode. This one is in English. So to
all the English fans, enjoy it cuz uh
like every fourth podcast is English,
but every mostly it's inish. Yeah.
>> So,
>> and I'm telling you, I'm available if
anybody don't drink me a cup. Don't call
me if you're serious and you really want
to grow your like your personal brand,
whatever you want to do. I'm more than
happy to walk you in hand. I'm not even
looking for money. I don't care because
I when I when I started this, no one
really want to tell me and I said if I
if I if I could figure this out, I'm
gonna do this for people. I don't care.
Like go ahead, man. Do you do because
I'm positive in my brand. So I tell
everybody a Rolls-Royce does not care
how many cars Honda is selling. I don't
care. Sell five million cars. What do
you do with me? I I rather sell one for
500,000 to really rich people. And
that's but that's branding. So you think
about Honda, what do you think about,
>> right? Like school food. Think about
Rosaries.
>> Think about puppy steak.
>> Kush. Yeah. Right. Kush.
>> That's what I want you to think about.
Smash us. Yeah. We're fast food, but
we're the Rolls-Royce of the fast food.
>> Make you feel special. You are special.
Everything is about you.
>> Right.
>> I think that by that sums it up so
nicely because I kept on thinking to
myself,
smash a fast food. Yes. It's the best of
the fast food. You know, it's
>> But then again, I walk around every day
and that's what keeps me humble and
grounded. I can lose it like that.
>> Yeah, you have the biggest hottest
culture B in the United States right
now. Yeah, but you better be humble,
man, because one one ballet, boom,
you're gone,
>> bro.
>> That's it.
You got to stay grounded all the time
because without the customers, we don't
have smash house. So, who am I to start
saying, "Yeah, nah, you want to take a
picture? Come, I'll take a stop me. I'll
take selfies with thousand people. I
don't care." That makes you happy. I'm
here. It probably also gives you a high
know when you walk in at the Smash
House. You love
>> Of course, dude. What do you mean? This
is the baby that I work on for so long.
I see actually kids coming and having a
good time, man. Like little kids coming.
Oh my god. Can I get a ball? I feel bad
to say no cuz I don't have any.
>> I ordered more and I'm sitting on my I
can show you my message. My swag guy. I
need the swag. I'm getting stopped all
the time. I hate to say no to people.
>> I'll give you another thing what I do.
>> Yeah.
See, I have this card. It says Benjamin
Himo, founder. And the back it says,
"Take this card to any Smash House
branch and get a free meal. Everybody's
a winner." I go to the airport, I see
people eating Smash. People come to me
on the airplane. We love your food. We
love you. This, hey, man, thank you very
much. You know, take this to any store.
Nice to meet you. Let's This is like the
thing. I have a stack. I walk around in
my back pocket and every time I'm in the
airport or something. First of all,
every time I fly, people are stopping me
and I get and I'm really flattered for
it. So, as I say things, I say, "Take
this to the store." any store and then
the store owner calls me says I have
five of these, 10 of these and I just
pay him for it.
>> Yeah. That's the whole thing, man.
>> You understand what Mr. Beast is doing
by them. I want to be that guy.
>> Yeah. Yeah.
>> They see me. Oh, he has something for me
yet. Like, yeah. Yeah. I have something
for you. Come.
>> Yeah.
>> Why not?
>> Dude, it's the best man. You see kids
excited now. Did you go to school? Hate
it. Oh, it's so long. You have to sit in
one's desk. Now you like get to come to
Smash. Have a good time. Come on. As a
kid trip, you didn't sleep the night
before. You were so excited,
right? You remember that? I remember.
OH, I'M GOING. I'M GOING TO SEE. I'm all
excited, you know, teasing my friend.
You I'm going to I'm going to my friends
cry. That's what kids want, man.
>> Yeah.
>> They feel excited,
>> right?
>> Don't be stale. Don't be stale. People
restaurants, most restaurants are stale,
stale, stale. You walk in, you feel
like, you walk into Smash, you feel like
a schmog, vibrant this. Walk into
Yeah. What can I get for you?
>> Exactly.
>> Oh man. I'll fire you on the spot. I'll
fire you on the spot. I don't care. That
that's not going to work with me. It's
not going to work with me because people
against fast food also is is uh when
someone feels some people they're upset
or depressed, you know, they start
pounding food, right? And it's like a
it's like a comfort food.
>> The guy's coming already pissed off and
I going to give him this face. He's
like, "Dude, what are you doing, man?"
>> Right.
>> Wow. that you really understand your
market.
>> Yeah. Remember, you have to understand
every market you go into,
>> right?
>> I got lucky with liquid that I mostly
understand it is because I went to
Yeshiva. I grew up I grew up in the
Yeshiva family. So, I know exactly, you
know, world lines can't we can't cross
world lines.
>> Yeah.
>> Understand? Got it.
>> Can't just come and say, "I'm here. I'm
coming to teach you guys a new thing."
They're like, "They're going to shut you
down. People, oh, don't back down to the
mafia." I said, "They're not mafia.
They're trying to protect what they
protected till now. And we're here to
play the same game,
>> right?
>> You learn the market.
>> Thank you.
>> Thank you for having us.
>> And really, thank you.
>> Yeah. And um guys, uh remember to like
the episode, share it with a friend that
can enjoy, subscribe to the channel. If
you join the membership for $10 a month,
not only you support the channel, but
you also get to see bonus footage from
this episode, from every other episode
that we recorded. priority replies,
priority in general. Um,
and it really means a lot the support.
>> Oh, the raffle. If you comment on every
episode that you comment, you get I did
not till now I did a $100. I'm now I
want to keep it. I want I'm going to do
$50 uh cash raffle every week. If you
comment on the on this episode and you
are subscribed to the channel, you go
into a raffle automatically of $50. All
right, guys. to the raffle of the week.
Everybody that comments, if you are
subscribed, you enter a raffle of $50
cash every week. And this week it is
upped by another $100 gift card from
that Benji offered. Okay, so the winner
is LL MJ5.
Reach out during this week to claim your
$50.
>> I'm going to double that if you guys com
the more comments we get here. So, we're
going to do a $100 gift card also to
Smash Ops.
>> Oh, wow. Thank you. Okay, guys.
>> From all the comments,
>> for every comment that you get, $100
gift card.
>> We'll do two.
>> Yeah.
>> Two raffles. $50 from me, $100 from
>> You know why? This is Smash House.
Everybody's a winner.
>> Everybody's a winner. Um
>> Yeah. Are we doing the thing?
>> Which thing?
>> You want
You want to do the 10 10% off?
>> I did already. I told him.
>> Oh, no. Oh, I was thinking cuz you were
like Stanley when you said it.
>> Okay guys, um
to the island that listens to this, if
you want to prove that you listen till
the end, you get 10% off when you
mention Weber Media for the next 30
days.
>> Okay.
>> All right.
>> Next 30 days. From the second you hear
the episode, you have 30 days. So,
whenever it's posted, whenever it's
posted, you have 30 days from that.
>> All right. Thank you, Benji. Appreciate
that. All right, guys. Thank you.
>> Appreciate it, Benji. Guys, support our
sponsors.
>> That popcorn is good.
>> Uh, subscribe for bonus footage.